Cancel

Open app

Search

Quest Diagnostics

3.0 (32 reviews)
Closed Closed

Quest Diagnostics Photos

You might also consider

Recommended Reviews - Quest Diagnostics

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Ashley L.

4/24/24 Blood test for check-up coming up! Appointment at 6:40 am. Arrive & check in via sent text. Check in 10 min before. Not any earlier. Did and it told me to wait inside. No need to check in again. They have another kiosk when you walk in to the left if you need to or don't have an appointment. Green chairs wrapped around the room. Safe & clean. A few minutes after scheduled time, I was called back. Short wait. The worker was great! Kind & welcoming. Confirmed my info, drew blood(had no problem getting 3 tubes of it) and go! Wished a good day too! Convenient! Great service & simple blood draw! Highly recommended!

Appointment check in through text
Belen M.

Okay, so today's appointment was not completed, but this review is on the scheduling system used today! I had to schedule to do a glucose test. This requires a 1 hour window. When I scheduled the VERY SPECIFICALLY Selected "glucose test" appointment online, I was excited for afternoon appointment availability so I could avoid missing work. Well I arrived at 2:30 for my 2:40 appointment only for the lady to tell me that they cannot do the glucose test today because they close at 3. I was floored. She then tried to tell me I did not select "glucose specific" exam, so even though I was frustrated, I figured I did something wrong, even though I was 99% certain I selected the glucose exam. When I went out to my car to schedule an appointment I very carefully selected "glucose exam" and I was STILL ABLE TO SELECT APPOINTMENTS WITHIN THE HOUR BEFORE CLOSING!! Why?! Why Quest, is this something that has not been fixed. Or why is there no notice or information when you select the Glucose exam?? This seems like something to work out in the system. Yes, as an adult I can pay attention that I need an hour and schedule accordingly, but couldn't your system be helpful and avoid the appointment selections that are going to cause frustration for the clients? Additionally, your phone lines give certain business hours and the website gives another. This additional inconsistency is also frustrating and can then alter things like one hour tests. Also, I tried to walk in at another place that was listed to be open until 5pm (it wasn't they closed at 4, so I still couldn't get this test done as a walk in) Overall, Quest seems to be moving away from all walk ins. They advertise as if walk ins are welcome, but when you check in as a walk in the kiosk will say "there are no more walk ins available, please schedule an appointment" I'm sure this is due to lack of staff, but DONT ADVERTISE WALK INS IF YOU ARENT HOSTING THEM. It really isn't that hard Quest. Don't promise what you can't do. Fix the scheduling system to take into consideration appointments that are only available for the time frame of the lab work being done.

Seats on right side

I was shock to see the waiting room with no human help. It was fine for me to check in with my phone, I didn't even need to touch their touch screen, but this would NOT be ideal for someone who was older and does not know how to use technology. They were fast and on time. I wished I could have checked in sooner on their text message but they only allow you to check in 10 minutes prior to appointments. But it was empty when we walked in and no human service so it sucks that we couldn't have checked in earlier, get seen earlier and leave earlier. That is the downfall to their no human contact waiting room. The phlebotomist was good at her job and poked my child just once! She even noticed he was breathing really fast and took the time to calm him down before poking. I appreciated that thank you!

See all

4 months ago

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of Jane S.
38
130
81

27 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 1
Thanks 1
Love this 3
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ashley L.
561
3116
66528

2 years ago

Helpful 8
Thanks 0
Love this 6
Oh no 1
Photo of J B.
0
2
0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lo F.
1
54
5

6 months ago

fix your door, clean the chairs, clean the check in kiosks, wtf is going on here its disgusting...

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Prompt, professional, caring staff. Sometimes it's a little difficult to schedule an appointment through the app.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

4 years ago

Helpful 4
Thanks 0
Love this 3
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jessica R.
181
37
16

5 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for sharing this feedback, Jessica!

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Quest Support

Quest Support

Helpful 1
Thanks 0
Love this 1
Oh no 0

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for sharing this feedback, Jackson.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Angela A.
111
30
11

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for sharing this feedback!

Helpful 1
Thanks 0
Love this 1
Oh no 1

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Greg B.
4
282
13

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for sharing, Greg!

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Quest Support

Quest Support

Thank you for letting us know, Roxanne!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Amazingly efficient and friendly. Wait time less than 10 minutes without an appointment. The staff is 100% customer oriented.

Business owner information

Photo of Quest Support

Quest Support

Thank you for sharing, Laurie!

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Quest Diagnostics

Review Highlights - Quest Diagnostics

The phlebotomist who helped me was very nice, she worked fast and efficiently.

Mentioned in 5 reviews

Read more highlights

You might also consider

Quest Diagnostics - laboratorytesting - Updated May 2026

Loading...
Loading...
Loading...