The billing department can't give a straight answer when you've been overcharged. A bill is pretty straight forward, typically, they charge so much for the supplies, your insurance pays a certain amount, and you're responsible for the balance if you have a deductible remaining. I was given my 3 month supply refill call, have met my deductible, and was still charged the full amount. When questioned, they said my deductible hadn't been met, (it has), and they credited me back all but $45 and told me I had a credit from 2022 that was still available but they haven't sent it back to me yet. She couldn't, or wouldn't, give me a simple answer how the money was applied to my statement, wouldn't give me a written breakdown of charges or credits, and basically said there was nothing more they can do. Now when I call they don't answer the phone at the San Jose main office. Incredibly poor customer service. read more