I have attended several functions at Somerford Place and have always found it to be very well…read moreorganized. I have also toured the facility and was impressed by the cleanliness and the variety of activities available for the residents. The staff was always friendly and very helpful. Joan

By far one of the best assisted living facilities in town. I have visited often and have always…read morefound the staff friendly and helpful. The residents get outstanding care for all their needs. The facility is well cared for inside and out.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

I want to update my review of Cedarbrook Memory Care. I spend a lot of time there with my mother…read more We love the outdoor spaces and they have rocking chairs with just a really nice. My mother found the rocking chairs inside. She's very happy with them. My mother is so sweet and kind to everyone. We have made friends with many of the residence and visitors.!

My dad was at Cedarbrook for 3 months. My review is only a reflection of an issue we had his very…read morelast week there. As a backstory, my dad has Lewy Body dementia and can unfortunately get very aggressive. He is 61 years old and strong- not at all your average dementia patient. Care staff was more than patient with him and I can't express how grateful I am for them. There does seem to be lots of miscommunication between care staff and management about resident behavior, as I would hear that he was doing better from management but care staff would give me the real story of how his aggression was not getting any better. I made the obvious decision to move my dad because Cedarbrook was just too big for him and he kept having issues with his aggression. It just was not working and that's not fair to put on anyone. I received a call the day before he was set to move that he was out of a certain medication and they were having trouble getting it filled. He had been out for a few days and they waited until him moving to let me know. The reason his medication couldn't be filled was because it's a narcotic (Ativan) that can only be filled every 30 days- the length of his prescription. Long story short, almost half of the bottle was unaccounted for. I reviewed the medication log with the director of nursing and she stated my father refused to take the medication and it was discarded each time. Sounds reasonable, but why wasn't that documented? Especially with a narcotic that is extremely monitored and will not be refilled early. During this, a staff member (I believe her name was Bao) also admitted that since my dad was out of this medication, they had been borrowing some from another resident. Again, my dad is extremely difficult, but that makes me upset for the other resident and their family. I should have been notified immediately and been given the opportunity to reach out to his doctor for assistance. No residents should be sharing a medication, EVER. Please be mindful of bringing your loved one here. Nursing staff on the floor is great, but they need better management and a stronger set of policies and procedures in place.

I've had the chance to work with Truewood by Merrill Fig Garden as a professional partner, and…read morethey've been great to collaborate with. Their team is friendly, communicative, and truly cares about creating a positive experience for both residents and the families they serve. The community has a welcoming feel from the moment you walk in, and it's clear they put a lot of effort into keeping residents engaged, comfortable, and well cared for. From a partner perspective, they're organized, responsive, and easy to work with, which makes a big difference when supporting shared residents. I also want to give a shoutout to Mariah Bishel. She's professional, approachable, and genuinely invested in building strong relationships. You can tell she really cares about the people she works with and goes the extra mile to make sure things run smoothly. Overall, a solid community and a team I trust and enjoy working with.

I visited my grandma here and the staff was so nice, especially the receptionist Javier was so…read morenice, everyone truly listens and finds the best way to care for you. I cannot recommend this place more! The food is amazing, and they always give top service.

I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

My friend spent his last years at Victoria's and now a dear family member lives here. The level of…read morecare and attention is every thing you could want. Honestly, my friend was of sound mind, but was physically unable to care for himself. The kind, friendly caregivers were very not there enough to meets his needs. My loved one is suffering from dementia and needs almost constant care and attention. The resident caregivers are there for her needs and have made adjustments as needs to keep her safe and as happy as she can be. Life throws us curves. If you are looking for someone to care for you or a loved one, it's not the best situation. I can say the last four years have been difficult for me as one making sure our family member is as comfortable as can be. Of that time, the days spent at Victoria's Care Home have been the best they can be for both the resident and those whose minds have been put more at ease after experiencing the high level of personalized care

Since my dad has been here, he has received the best care. I have no worries about him here because…read moreeverything is provided. I don't have to worry about him getting medication, meals, bathing and entertainment. There is something going on everyday he can participate in. I want to thank the staff for being so considerate and kind. Words cannot express how much I appreciate the service. I would highly recommend Victoria's Care Home. God bless this place.

I just finished another excellent lunch here at Magnolia Crossing. It began with the best mushroom…read morecream soup I have ever had, and only got better! The main course was turkey on white bread, with a delicious gravy. This was accompanied by delicious peas,and yams that were perfect. Dessert was wonderfully simple; cherry Jell-O with a little whipped cream on top. Thanks again to chef Marcus, and his sous chef Kevin. I truly excellent meal.

Magnolia Crossing is such a great option for assisted living or memory care! Their staff is…read morefriendly and helpful and the communication I receive has been wonderful. Jeremy has been so helpful and supportive with coordinating everything

Paintbrush Assisted Living & Memory Care has been an absolute blessing for our family, especially…read morethe memory care unit. As soon as we met Traci, the Memory Care Director, we knew our search was done and that we found a place where our dad would be in excellent hands and cared for like family. Reuben was incredible as well and made the onboarding process so smooth during an already difficult time. When we shared how important it was to have our dad moved before the holidays, their team went above and beyond to make it happen. Every visit since, they take the time to check in on us and give us updates on how he's doing. It means so much to see how genuinely they get to know not only my dad, but all of us. There's such a feeling of kindness and investment in every interaction. Memory care isn't easy, and we know this journey only gets harder, but we feel so much comfort knowing that Traci and her team will be there to walk alongside us through it all. We are deeply grateful for the compassion, communication, and care they show every single day. Paintbrush deserves every one of these five stars.

For assisted living and moving into memory care this is an excellent facility to consider. The…read morearchitecture; the ambience and warm feeling you receive just walking in is only the beginning. The welcoming staff is a window to the care throughout the facility. The layout is well thought out, efficient and convenient. The apartments are well designed and comfortable, each with well designed bathrooms to meet all needs. A building is just a building, but the care provided to residents and loved ones is what makes it a home. The care and attention from staff is consistent and sincere. From inclusion in activities and services for social interaction to personal care and medical attention residents are made to feel at home and cared for. Paintbrush provides menus for residents that varies daily and seasonally that is tasty for both the residents and guests, including a variety of off menu options. Staff is very good communicating with family members on issues for the care and support of loved ones.

I've been here since Oct. 2024. Staff are friendly and caring. Everyone learns your name within…read morea day and address you by name and not any usual "fake sweet names" reserved for elderly. I have only one complaint and it's a big one. The food is terrible. It is inconsistent as though a bunch of unqualified staff are helping out in kitchen. The mashed potatoes or whatever are too salty, too spicy, to eat? Chef says, "sorry, "they" get carried away sometimes." For the amount we pay, I don't expect a restaurant meal every day but very close to it. The cheapest frozen cuts of meat are used, the meatloaf, Salisbury steak texture is that of dry cardboard. One time Salisbury steak was served. It was a 4x4 less than 1/4 quarter inch slice of something. Vegetables all seem to be frozen and is always squash and carrots w/onions or broccoli, cauliflower and carrots, either under or over cooked green beans. We must'nt forget the corn! The menus rarely change, seems to alternate between 2 or 3 standard menus. On weekends there is a lot of hot dogs (chicken), sloppy joes, etc. My biggest concern other than not enjoying food anymore is the nutritional values. I'm diabetic, never had a problem with keeping in control with diet. However when served a meal of 4 baby back ribs (little actual edible protein) with sides of Mac and Cheese, Potato salad and Corn, keeping diabetes in control becomes a chore. My solution is to prepare as much as possible in my microwave and feed myself. That isn't working. I've been dealing with horrible diabetes symptoms and am in process of working with my doctor to fix it. Another major problem with my use of the dining room is I'll be fine at start of mealtime, however, they're so short staffed that sometimes it takes almost an hour to get food by that time, I'm in diabetic hell. I don't require special food or services. Just better. TruWood by Merrill Family needs to loosen their pocketbook and buy better quality, perhaps more qualified kitchen staff, more serving staff and try a little food diversity. Just cause we're old doesn't mean we're stupid. We know when things should be better. Furthermore, they have a monthly meeting with Chef and facility general manager for residents to air their complaints. I've attended and spoken out. All we get are excuses and platitudes. I'm not the only resident to complain about the food. Admittedly it's better than having to do it yourself, however, it needs to be done consistently well, served quickly, salad should be fresh, soup should be hot. If you're gonna do it do it properly. Other than the food quality and inconsistency,shortness of staff in kitchen and serving there are no reasons to hesitate to put yourself or family member here. It's a welcoming place with interesting activities.

The place is great, and the staff is remarkable. I moved my mom here from another facility out of…read morestate, and we couldn't be happier with the overall experience. Beau and his team have gone out of their way to get my mom involved in activities and encouraged her to get out and meet other residents. I highly reccomend Truewood! John

Hinds Life Care afforded the opportunity for my grandmother to have a gentle, dignified end of…read morelife. I am so grateful that the experience was so peaceful. The house offered a home environment. There are two visitors allowed at a time in the room with the resident, and another two are allowed to wait in the living room areas. There is also a spacious backyard with tables and benches to rest. The volunteers also keep a stocked coffee bar and fresh baked cookies for family members. The house is so peaceful and quiet. A music therapist even came by to play guitar and sing. She sang a song in Spanish for my grandma. I was never aware that facilities like this existed and am so grateful for the compassionate care that the nurses, volunteers and music therapist provided.

The street that the house is on, is gorgeous and quiet. The house itself is very comfortable and…read morecozy for family members/visitors. There's coffee and water and cookies that never run out. There's comfortable chairs and couches. We had 3 nurses who were kind enough, gentle to an extent, and caring. I wish I got their names. However, Sue was the most appallingly abrasive, verbally abusive, insensitive nurse I've ever experienced, and I'm a nurse myself. I've never received care or witnessed care as careless and cold as Sue, and that's not even in hospice. And, in hospice, the nurses are known to be extra special, extra caring, extra soothing and gentle. Comforting, reassuring, soft. This woman will forever taint the memory of my dad's last 3 days. Fortunately, there are many positives with Hinds, and I'll try to focus on that, but Sue was so awful, it'll forever stand out in my mind. She fought us when we requested comfort meds. She downright refused sometimes. The very first time we met her, it was 3pm, nobody was sharing the room with my dad. And 4 of us were at my dying father's side. The moment she got on her shift, she started aggressively kicking us all out, in the middle of us praying and crying. It was terrifying. When I asked to speak with a doctor who had agreed to meds every 2 hours, Sue fought back and refused to give the meds until every 4 hours. This is hospice. This isn't palliative. The only goal is comfort. My father had the death rattle and she fought me hard. When she finally agreed to give him a comfort med, she dramatically crushed the med and said "you're forcing me". It was scary and appalling. There's more, but I'll leave it at that. The volunteers were so welcoming, so gentle and perceptive. The 3 other nurses who's names I can't remember were exponentially more kind, and one held and hugged me when my dad took his last breaths. The rooms themselves were comfortable. We were able to dim the lights. They offered a chaplain.