This was actually one of the worst services I've had done for my nails at a nail salon. My usual tech was out of town so I decided to try this spot since the reviews wereI called ahead of time and was reluctant to book unless I knew they could do the design I wanted with chrome and dip powder. In the past I've had delicate cuticles that bleed when drilled so I ask nicely if I could have someone who was gentle and experienced. What I got over the phone from the male was a huge heavy sigh. Anyways I go in and there's no friendly greeting, they ask me what I want. And I tell them chrome with dip. What I thought was odd was they didn't ask me what color I wanted under the chrome. Usually I pick purple or blue to give it a hue but they grabbed jet black. Next was the most painful 45 min of my life. The male tech- the brother? Grabbed my hands and used his drill on high and started drilling away at my old dip I had. He drilled as hard as he could to the point where he was drilling into my real nails- I know because I had green colored powder and it became the nude color of my nails bed, he drilled my cuticles, and drilled very forcibly to remove all the powder he could. I'm used to techs just removing the top layer of the powder gently then soaking it in acetone to remove the rest. Not trying to drill my entire nail bend off. Next he still put on the acetone on both fingers. To soak. At this point my nails were so painful and sore from the rough drilling the acetone was stinging my wounds. He kept asking me why I wasn't staying still saying "why are you moving?! Relax!" The other customers were looking at my concerned. Anyways then he finally starts the black dip powder. Every time he used the drill he would not be careful and directly used it on cuticle. I asked if he could remove the extra glue or residue under my nails. I'm used to people using tweezer but he actually grabbed he drill and starts to drill my skin! It was so so painful and again I'm grimacing and he's telling me to relax. Then he starts drilling the underside of my actual nail, making it all rough and sharp. He adds the chrome powder to my nails and I politely tell him I noticed spots don't have chrome. He says "what?! What do you think is wrong?!" Like raising his voice at me. I was mortified. He shakes his head at me and proceeds to drill the entire layer of powder on that one nail and redo the chrome etc. when I'm pretty sure he could just put powder on the whole nail or the spot he missed(that's what is done at other salons I've been to). I was just so livid and stressed at this point I didn't question it. When he did my nail art design on the chrome he didn't have the color I wanted- he said "you have to choose, we don't have it" I was surprised he didn't just mix the color for me like usually nail techs. Finally he was done and he left black powder all over my cuticles and didn't clean the edges. There were even cotton strings encapsulated in my actual nail and sticking out so my nails were not smooth, there were bumps here and there. They charged at 80 for the manicure overall and I left with bleeding fingers, no cuticle oil was applied either. read more