My first time here I gave this place a 4 star review. After my 3rd time here, I am bumping it down to 1.
The first 2 times my nails were okay, but not great. When they changed the shellac it actually physically hurt when they would scrape off the gel because they would do it too hard and I would have to keep asking them not to be so rough.
My 3rd time here was the week before thanksgiving. When I got there I was the only person there, and I asked for a shellac change and a toe shellac change. They got to work on my toes at one of the pedicure stations and had a girl come over with a portable manicure set to start on my fingers. Well, about 5 minutes into this 2 individual ladies came in needing services and a mother with 3 girls came in for manicures as well. The lady that was working on my nails wrapped them in polish remover and said she would be back in a few minutes while the lady was still working on my feet. Hand lady then went to work on the girls that had come in for manicures with their mother. Normally I am all about multitasking, but only if its safe and you know when to stop. Instead of stopping when my remover should have come off, she did all 3 girls nails, taking about 35 minutes. Meanwhile, I told my foot lady that the remover felt like it was burning and my fingertips were actually starting to feel numb. She kept telling me it was fine, and that if I took my fingers out of the foil she would have to do it all over again. FINALLY nail lady comes back to me and she takes off the foil. Not only did it ruin my nails (they were naturally longer, and they had curled and shriveled up and had to be cut all the way down to the base) but it burned my skin!! When I mentioned this to nail lady she had the nerve to say " your nails looked like this when you came in" NO. They didnt. They weren't curled up into funky shapes that cut into my skin, I wouldn't have been able to function that way, and my skin was not red and raw in some places, and a ashy white on the edges (it almost looked like sores, great for the holiday right?). So she cuts the nails off down at the base. Not only did she not cut evenly, she left tears in my nails that she attempted to cover up with gel that split the next day. When I mentioned how bad they looked she said I was being too picky. Is it too picky to ask that your thumb is filed out evenly so it doesnt look like a hunk is missing? Apparently. She then was very frosty and cold and got me out as quickly as she could. Needless to say, I will NEVER go back. Its been 3 weeks, and my skin around my nail STILL hurts. I went to another nail place called Spa Nails up by whitestone HEB and the tech there saw the damage to my nails and recommended I get SNS nails ( a hybrid of gel and acrylic kind of, but without the damage of acrylic) to try to keep my nails protected while they healed because they are that bad. DO NOT GO HERE! You may get lucky a few times like I did, but once they mess up your nails its a very painful recovery. read more