I used AT Moving Services about a month ago for my move. It's unfortunate that I have to leave this review but I feel like I need to share my experience.
I moved from one apartment building to another that was located 1 mile apart from each other. I had to reserve the freight elevator at both apartment buildings for my move. We planned for 8am, as I had the elevators at both locations rented from 8am-12pm, as other tenants had the elevators reserved after me. I tryto give the benefit of the doubt, but by 9:15am I tried to call, and then finally messaged through yelp to get ahold of Alex, the owner. He stated that they would be there by 9:45am. Okay... that's fine as it still gives us 2 hours to move but this was just the beginning.
At 10:10am I receive a message from one of AT Moving Services employees stating that he would arrive in 1-2 hours! That pushes the original time back to 11am-12pm! This is when it became an issue as they were originally supposed to be there around 8am, and we are now pushing it 3-4 hours past the original time. I was told they were having issues with their truck, and they kept trying to fix it and couldn't solve the unidentifiable issue, even though the truck was fine the day before. It didn't sound too promising.
The two movers showed up at 11:45am, leaving 15 minutes of my 4 hour reservation window to utilize the elevators at my building. Though I wasn't too happy, the movers were finally there. And issues continued to arise. They removed the cushions from my expensive white couch and were dragging them on the floor to carry them out to their van. I had 2 boxes that were clearly marked "FRAGILE" on all sides, but they both became crushed, breaking some glassware. My white TV stand was moved by standing it up on their red moving dolly, leaving scratches and red paint on the sides. My white drawer units were slid on concrete causing the wood to splinter. Also blankets were not used for items such as my TV! It was just placed standing up in the back of their van (see photo).
I cannot recommend AT Moving Services when it comes to moving from one residence to another. There was a lack of care with my items, and wouldn't want anyone else to go through that. I feel as if there should be more customer focus. I still paid the original quoted price, and tipped the movers.
UPDATE: Owner states they never did this move and referred me to another company, which is not true. This move took place on March 20, 2021. I have uploaded screenshots of our messages. There was no mention of utilizing another company, and the 2 movers were representing AT Moving Services. read more