Came into the store to get an upgrade on my old phone. Mike and store manager Matt were very…read morehelpful and knowledgable to the point that I left out of the store with a new phone and a new tablet. The service they provided was excellent and the value I received from getting both products worked for me. Highly recommend.

Had an outstanding experience at this store location! I HIGHLY recommend coming here! They will…read moresupport you to find the best deal possible and guide you through the whole process! They also had great case options as well!

Wow! This store is the place to go for screen replacement. Fast and professional service. The…read morehigh reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself!

Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on…read moreher iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited.

Very good service nice and friendly and my phone was fixed while I waited! So happy I went to this…read moreplace ! Thank you

Simple process to schedule an appointment, had my phone back in under 30min (had a crushed screen…read morefrom an unfortunate incident with a car). Very professional, would recommend!

There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

Went in to get my screen fixed to turn my phone back into Sprint so wasn't looking to spend a lot…read moreof money. Thought I just needed the glass fixed but a few keys on my keyboard/LCD screen weren't working so explained that I needed my LCD and glass fixed. I wasn't happy because it was more money but nicely explained that I was just doing this to turn it into Sorint. The guys were so nice even asking which sprint I go to telling me how picky certain stores are about the trade-ins. I did end up getting the LCD/glass done and Dillon gave me a great deal and they were very fast. Phone looks great and works perfectly - almost don't want to turn it in now!! Definitely would recommend and if I have another problem (hopefully I don't) I will ABSOLUTELY be returning! Overall - friendly, fast, honest, and very well priced!!!

They had my phone for SIX WEEKS, nothing but assurances/lies that it would be ready "tomorrow "…read more One excuse after another. Now saying it can't be fixed! They don't answer the phone and often no one is even there. I'll never use this business again.

Walked in today (3/14/26)hoping for a fix for my phone issue. It was not charging. I had tried to…read moreclean out the connection, with no luck. I didn't get his name, but the gentleman working was able to clean it out. Sooooo grateful! I use my phone for work and desperately needed a fix. I hope never to need a repair again, but if I do I know where I will be going.

What a great experience each time I go! I have referred friends here as well. They do a great job,…read moreare friendly and quick! I barely had to wait today. You have to try this place when you need a new screen for your cell phone! Thanks guys for helping me out!

Horrible the manager needs to be there to see what is going on. Purchased two new phones to my…read moreaccount and with out telling me automatically added Next Up and Protection Plan to my plans on both phones. Shame on them it's a corporate store. My phones were shipped to the store, so they could set it up. When I got there, a representative asked to purchase it from me cause her really needed it for a customer. The preceded to tell me if they said it up, it would take 4 hours and I would have to stay. Went home it took 30 min. I think it was the carryout that sat next to him in the bag that swayed that. They also tried to change the trade in amount when I turned in the phone versus when I purchased it. I then had the pleasure of having to spend more quality time with ATT on the phone to reverse the charges. HIGHLY RECOMMEND DO NOT GO THERE!!!!!

If I could give the West Bloomfield store a zero rating, I would. Went in for a free upgrade to…read moreIphone. Few hours later realized ATT Associate who waited on me, added an unauthorized 3rd line to my family plan and attached the line to my old phone! Stay far away from this store!!!! Reported /filed complaint. This is fraud!