Attempted to sign up but they were unable to source the phone and port my number from Verizon…read more Ultimately the transaction was cancelled. Despite the cancellation, they have hit my credit 3 times in the last 4 years claiming I have an unpaid bill. The folks in the store who are so eager to sign up new customers have done nothing to help. The folks at the 800 # are even worse. These guys are horrible, stay away.

We just discovered another way we have been screwed by this location. Back in January, before the…read morenightmare trying to purchase a new phone, we stopped by to check on some other things. While there, the sales person told us that because we had been customers of Tmobile for so long that there were a couple of free things we qualified for. One was a couple of "trackers", same idea as an air tag. Since we were planning a trip to Europe, we took them. We were told we would only pay the tax and then when we activated them, we would pay the monthly charge. Well we ended up not using them because our daughter gave us air tags plus these things have to be charged up! Fast forward to know when our bill had gone up again we realized that we ARE paying for them. Yes, our fault for not going through the bill with a fine tooth comb, but we were literally lied to. We only took them because we I thought the box with the air tags only contained two, not 4, and this would give us enough for all of our luggage for the trip. Absolutely stay away from this place. They either lie or have know idea what they are doing.

Fast & Friendly Service. My daughter was in a panic because…read moreall of a sudden her screen had lines and she couldn't access anything on her phone. Her phone was broken and she couldn't communicate with her friends (ahh to be a teenager in 2022...lol). I set up an appointment online and took it in to the Windermere location. They thought it might be water damage and opened the phone in front of me but turns out that it just needed a new screen. They replaced the screen within a couple hours and texted when it was ready. I also had them add on a screen protector. The entire repair was seamless from start to finish and I've got a very happy teenager!

Today was my first visit after being referred by Samsung customer service. My S10+ decided I…read morereally needed to install better screen security 3 days ago. After dealing with TMobile and Samsung techs, they recommended UBreakiFix in Clermont. Charlie had dealt with this issue several times before and had my phone reset and a file/App recovery was started within 15 minutes. If you have problems with your phone, Charlie is the guy to see!! Thanks again Charlie!

I want to commend Brian for the outstanding service he provided while replacing the broken case on…read moremy iPhone. From the moment I arrived, he was attentive, professional, and genuinely focused on doing the job right. What stood out even more was the extra care he took--he cleaned the outside rim of my phone, and judging by the wipe, it was far dirtier than I had realized. That level of attention to detail is not something you see every day. Thanks to our Geek Squad blanket service coverage, there was no charge, which made the experience even better. But more importantly, Brian made the entire process pleasant and efficient. I truly enjoyed the time spent while he worked. Brian is clearly an asset to your store, and his commitment to customer care reflects very well on your team.

I don't understand the negative comments. This is for sure the biggest, modern, and well stocked…read moreBest Buy I have ever seen! Staff was friendly and attentive, and I picked up the flash drive I was looking for no problem. Will be back soon for sure!

I just noticed, that I was charged for calling 911 ... One…read moremorning I saw a lady lying in the street, I called 911... to my surprise I got charged.

Steven was an amazing person very helpful and understanding and he did very well great customer…read moreservice

5 Star Cellular shouldn't even get one star. We were in Orlando on vacation when my phone failed to…read morecharge and stopped working. I went SPECIFICALLY to this location because I was able to make an online appointment, so I figured cool I would be in and out with no waiting. That was not the case. I showed up and waited and waited. At least 10 minutes before I was even acknowledged, then another 10 before being helped. Finally Lina helped me, and she seemed nice, but stressed from helping me and another person at the same time, while her co worked schmoozed a senior citizen trying to talk her into upgrading to an Iphone. She agreed that my phone was not charging, and filed a claim for a replacement through the insurance company. This all happened before noon on Saturday. She told me the phone would be there tuesday, maybe wednesday. (The phone is supposed to be overnighted) I called Tuesday, as I was instructed to, and was told the phone was not there, and to try back the next day. I called again on Wednesday, and was told the phone would not be there until after 3 pm on Thursday. My flight was leaving at 2 on Thursday. They knew this when i filed the claim on Saturday and assured me it would be available before I left. I could have filed the claim online myself and had the phone waiting for me when I got home, but instead I trusted them, and they did not follow through on their promise. I am not stuck waiting even LONGER now that I am home for my phone to ship. Thanks for nothing 5 Star cellular. You wasted my time, and hopefully this will serve as a warning and keep you from doing the same to someone else.

First let me clear up that when you go into any place with like 3 employees there is going to be a…read morewait. There are couches that you can sit on and I'm sure when they are done with a customer they will get right to you. Today we came into the store and luckily we were helped right away because it was not busy. The employee, Julio was very kind and helpful and although im sure we caused him grief by having to transfer over 14,000 text messages and hundreds of pictures with the activation of a new phone he helped us with a smile and great conversation the whole time. I would definitely recommend this store to other people and I compared to other sprint retailers that I've been to I am very happy.

I can not express enough just how happy I am with iTech Repair. Although they specialize in…read moreiPhone, they have helped me twice when I have had issues with my Galaxy. These folks are professional, fast, friendly and really know what they are talking about! Also, their prices are VERY reasonable! I hope you never have issues with your phone, but if you do, you should DEFINITELY come here! I highly recommend them!

They assessed my issue quickly, and charged me a fair price to do the work. The staff is friendly,…read moreand they completed the job on time. Will return if I have other issues with mobile devices.

Went to this store yesterday (friday) evening. Just wanted to know if they have any deals on…read moreSamsung and IPhone devices. We had seen online about the new Samsung S20 FE and wanted more information. We walked in, not much crowd. There were 3 staff members and one was helping a previous customer. We looked around for a bit and a staff member approached us. We asked her about current deals and she looked confused like she didn't know. Then we were specific and asked deals for S20 FE phone. She went and got her phone to check and then told us about the deal. Then we asked her the difference between the S20 FE and S20 and she didn't know. Asked about the specifications, she didn't know. Although she helped us by googling it on her iPad. ‍ They did not even have a S20 model to look at. We have never had like this experience in any other tmobile stores we have been to. They are very knowledgeable about current deals and phones. And if they don't know something they are quick to find it out by asking the store manager or other knowledgeable staff member. I felt we just wasted our time. Btw this is a sprint store turned into tmobile store about 2 months back. Not sure if the lack of knowledge is cause of that. PS. Everyone was wearing masks. And there was a sanitizer bottle in the front.

Eloy and Caroline along with Jason helped us upgrade our iPhones and helped solve some glitches…read more They listened and were very considerate of our concerns! Well done T-Mobile staff!!!

customer service was very giving, I went in for a simple screen protector change which is insured…read more Brenda who assisted me kept speaking Spanish then English. She asked me did i have the insurance in which i replied yes then she says well i'm going to check anyway, well fine. I gave her my telephone number and she looked it up then states well i'll give it to you anyway my system isn't scanning as if you're doing me a favor. Yes Customer service is important but not here clearly.

My phone shut down this morning and would not take a charge. I'm out of town and had meetings all…read moreday, unable to get to a store, and unable to contact my family at home. I stopped by this T-Mobile after the conference, they were kind, helpful, informed, patient, and eager to help. They fixed my phone, showed me how to fix it if it happened again, and when I offered to pay them for their help, they refused. Well done, T-Mobile.

Went to get my phone fixed and they were super professional also there prices were really…read morereasonable compared to when I check at the magic mall. Recommended!!

From the owner: Your trusted one-stop shop for cellphones, repairs, accessories, and wireless plans. We repair…read moreiPhones, Androids, iPads, tablets, laptops, and computers — fast and affordable. As authorized retailers for Spectrum, AT&T, Verizon, and more, we offer home internet, mobile, and cable services with unbeatable deals. Browse our wide selection of phone accessories and exclusive tech merchandise. Visit The Cellphone Store today for expert repairs, top carrier plans, and the latest in mobile technology — all in one place.

The service is capable enough of fixing phones and helping you with any of your T-Mobile issues…read more However, their inventory is not always reliable; you may have to get them to verify that they have a part before walking into the store. Also, it gets extremely busy and maybe only one or two guys is working. It may take a while to get through the long line to be talked to. If you bought your Groupon on a Saturday, you have to wait until Monday to be able to use it.

On a business trip and my screen on the phone gives out. Saw Central Florida Cell Phone Repair was…read moreclose. Met with Lee he quickly quoted a fair price to get me working again. Lee is excellent in customer service and the toral repair. I highly recommend this shop and Lee.