Went to this store yesterday (friday) evening. Just wanted to know if they have any deals on Samsung and IPhone devices. We had seen online about the new Samsung S20 FE and wanted more information. We walked in, not much crowd. There were 3 staff members and one was helping a previous customer. We looked around for a bit and a staff member approached us. We asked her about current deals and she looked confused like she didn't know. Then we were specific and asked deals for S20 FE phone. She went and got her phone to check and then told us about the deal. Then we asked her the difference between the S20 FE and S20 and she didn't know. Asked about the specifications, she didn't know. Although she helped us by googling it on her iPad. ‍ They did not even have a S20 model to look at. We have never had like this experience in any other tmobile stores we have been to. They are very knowledgeable about current deals and phones. And if they don't know something they are quick to find it out by asking the store manager or other knowledgeable staff member. I felt we just wasted our time. Btw this is a sprint store turned into tmobile store about 2 months back. Not sure if the lack of knowledge is cause of that. PS. Everyone was wearing masks. And there was a sanitizer bottle in the front. read more

See all

Eloy and Caroline along with Jason helped us upgrade our iPhones and helped solve some glitches. They listened and were very considerate of our concerns! Well done T-Mobile staff!!! read more

This T-Mobile store ruined my Christmas. One more thanks to 2020. I have a sprint account under my business. I wanted to join T-Mobile for my personal account. They held the phones and watch I needed all week and KNEW I was a Sprint customer. Well, they wouldn't sell me the phones because I was going to port the number from Sprint. They won't do that because they are an independent dealer and they LOOSE Money supposedly. Now my wife has no phone to open and my mother doesn't get her Apple Watch. Merry Christmas Thanks ! read more

T-Mobile - Mobile Phones Near Me - Winter Garden, Florida

Signed up for their 5G home Internet in November 2021. After the equipment was delivered, it became obvious it didn't work. The speed was 100 times slower than my current cable Internet. I returned the equipment and canceled the service. T-Mobile then continued to bill me even after acknowledging that I had canceled the service! They ultimately sent me to collections. The local store on Daniels Road was completely uninterested in helping me when I went in to try to get this resolved. I will never again in my life do business with T-mobile. read more

Employee told me to "just call 611 and figure it out". I'm inside your store, just maybe do your job and help me switch plans? T-mobile for 7yrs and driving across the street to Verizon. Go literally anywhere else unless you want to deal with rude, unhelpful employees. read more

They just take too long with customers. Sitting for 40 minutes and not sure when they will finish their existing customer. Painful to just leave, but have to draw the line. read more