Worst retail experience ever!! bought multiple devices 2 weeks ago from these people. Apparently…read morethey have a 14 day return policy that starts on day 0. Went in on day 14 after the holidays to return items and they said was actually day 15 and there was nothing they could do. No idea where they learned how to use a calendar but it certainly wasn't earth! Amazing to me that any business would rather completely piss off a customer and lose any possible future business not to mention have their reputation completely trashed than to actually work with someone and live up to a return policy. Will make sure to let everyone I possibly can know this store has absolutely ZERO idea what customer loyalty and service are about!

Excellent customer service here! Everyone that I've dealt with (and with 4 phones on my plan - I'm…read morein here quite a bit) is wonderful. They know their stuff and always check my account to make sure I have the best deal out there. Thanks Ray and Mike and John Paul and Justin and everyone else that works here!

hannah was literally so nice and helpful she knew everything no questions asked. left there happy!read more

Good company and service. No problems or issues. I would do business here again. Professional and…read moreexperienced. Nice and helpful.

Came in to upgrade my device and was lucky enough to work with Klayton. He was friendly,…read moreknowledgeable, and went out of his way to make sure I got the best deal available. The whole process was smooth and stress-free thanks to his help. Excellent customer service from start to finish. Highly recommend this location, and Klayton definitely deserves recognition for how much effort he puts into helping customers.

I placed an online order for a device. Call to check status of pick up. I was told by employee to…read morecancel my order because they were holding device for another employee. Very frustrating and unacceptable.

George went out of his way to help us with a complex problem, it was very appreciated!read more

I was in the process of cutting cords with Xfinity (Comcast) and lowering my $225 month bill of…read moreinternet and cable. I went into the store not expecting much but wondering about 5G Verizon Internet. The person could not have been nicer, he immediately said "yes, that's what you need and you'll have great coverage, because of your home's location. Try it--you have 30 days to decide, no contract, and modem is free with service fee of $40 per month." He assured me it would not affect the $97 a month bill we were grandfathered into (Verizon does not offer anymore) of 55+ older for two phones and that this plan would just add $40.00 to my bill. I returned to the store when my bill appeared larger, but it was because I called the Caribbean twice (oops). He told me to take a photo of the modem/router's bottom codes before installing it, which I did. I downloaded the app for Verizon on my phone, and it was up and running in 10-15 min. I connected it to my newer router, and instead of missing Comcast, I am in amazement! My download speeds are around 190 mbps download; 5 upload, and my smart TV now pulls tons of live channels (268 of them), along with the Amazon Prime I already had with HBO and Netflix I had ordered on it. I don't miss any cable tv channels, plus now my internet on my laptop is faster. I hooked up two TVs--an old Roku TV and my newer Samsung Smart TV. I will be saving $2000 a year in cable/net bills. Verizon forecasts my bill going down to $136 next month for two smart phones with unlimited data, text, and calls (in the US) and the 5G network for Wifi, so I'm happily leaving the Xfinity/Comcast train....literally from $225 with Xfinity/Comcast including "very fast" internet and Basic plus Netflix and HBO to $40 plus $36 with my own subscription to Netflix and HBO and now actually lightening fast internet. That's $241 to $76 for internet and cable. Amazing. That's a savings of $165 a month. How did I wait so long to switch?

Receiving one star because I could not post otherwise…read more Went into the Downers Grove (2321 Ogden Ave Ste E, Downers Grove, IL 60515) store on a Saturday to show my Mother's death certificate and my Letters of Office legally authorizing me to act on her behalf. The Rep, Jenn, annotated the information in the system, but immediately informed me that I would have to call Customer Service to pay the bill, reconnect the phone, establish autopay with an Estate Acct and have the restoral fee & late fees deducted through billing. And there I left thinking, well what the heck do they do in the store all day!?! Nevertheless, that following Tuesday, I contacted AT&T Customer Service, which is horrendous to say the least. After being on hold for nearly 30mins, each rep informed me that they could not access the decedent's account without the passcode, then proceeded to tell me that I was not "an authorized user" on the account. Hence the reason I presented court papers! They kept pressing the issue of whether I knew my Mother's passcode on her acct...I was so extremely frustrated with the lack of knowledge and the finger pointing of the store rep (Jenn) even though I kept requesting a supervisor - I eventually asked them if they wanted me to go to the cemetery and exhume her body to acquire the passcode!!!!! They cannot be serious! I was in tears towards the end because I am already heavily grieving the loss my Mom and NOW this nonsense, as I attempt to take care of my Mom's business! If it had not been for the fact that I wanted the cell phone to remain active in case any creditors of friends of my Mom's called, then I would have terminated the services. They appear that they have no knowledge of dealing with the death of a customer. I was told to go back to the store for resolve. UNBELIEVABLE!!! After work, I drove for an hour in traffic to return back to the Downers Grove store and guess what, Jenn immediately allowed me to pay the bill. I found her action interesting because why did she not do that on Saturday and save me the traumatizing call to customer service. AT&T staff members think you have nothing better to do with your time but go back and forth to their stores and listen to them talk in circles because they lack AT&T knowledge to effectively communicate. The Rep, Jenn, assured me on two occasions that she would speak with her "manager", whomever that may be since she has never given me "his" name, and get back to me on the refunds that are due on my deceased mother's account. My attorney said late/restoral fees are to be waived when a death certificate has been presented to a company. Ask me if I have heard back from Jenn yet...OF COURSE NOT! Not sure how they retain customers, let alone deceased customers!

The employees that work here were amazing! We actually traveled farther to experience this type of…read moreservice. Mario at the 529 Roosevelt location would not listen and was condescending, but with Izzy and Madda (store manager) it showed us how true service should be. We stayed there 3 hours and they helped solve complications and develop a plan for us a family.

called in and gentleman on phone said it wouldnt make sense to fix home button bc finger print…read morescanner wouldnt work. Very honest and showed me the work around. Very honest man. Will be coming here when my phone is actually broken! Thanks brotha

This guy worked magic getting me my phone back working with all my information intact. I was lost…read morewith my new phone so I took a chance he could fix the old one and he did. I am beyond satisfied!!!

Brought a car in with one of their batteries that was purchased at another location, which is now…read moreout of business and told the representative that the battery was not holding a charge. I showed him the receipt for the battery which still had two months worth of warranty coverage. He brought out a tester and said that the battery was fine. I didn't believe him and it turned out I was correct. The Die Hard battery "died". My feeling is he just didn't want to take responsibility or be bothered for a warranty item from another store. Not impressed at all and would not go back there nor would I buy another diehard battery.

I went to the Batteries Plus Store 280 in Elgin on Randall Road on January 21, 2026 to get a…read morebattery for my travel clock. I could not get off the back battery plate and asked store rep for assistance. The rep get the old battery out and replaced with new fresh battery in about 1 minute. I asked what I owed and was presented a $17.35 bill. I was not informed there was a charge for putting in the 3.00 battery. I did pay the bill and lodged a complaint with Battery Plus Corporate. To my great surprise Matt, the Store Manager, said he agreed with my assessment, had a meeting to instruct everyone to inform work costs before proceeding, and said that he would give me a full refund which he did on 2-4-2026. I am quite pleased that Matt was so forthright in giving my full purchase price back. I give high kudos to Matt and all the Batteries Plus store personnel. I will do all my future battery business at this sore. I was treated more than fairly and have high praise as to my customer treatment. Dennis Sadlicki

Huge thanks to Sue at OfficeMax/Depot in Batavia Illinois. She is so personable, patient, and very…read moredetail orientated. I couldn't have printed my note cards without her.

Needed printer ink, $134 on Amazon, $137 at OfficeMax. Thought Id go local. Got home, receipt…read moresaid $149. Went back, they said the online price is always lower. I said, you just lost a customer, I'll go back to Amazon.