Always takes at least 20 minutes to get checked in and helped at this location. I have a 17 pro and…read morewithin my plan i'm eligible to replace my screen protector free of charge whenever I want. Went in to get a replacement and the worker said i'm not an authorized user and made me call everybody on my account, so i walked out. They followed me to the door and said all you need to do is call the person in charge of the plan. It's always a process for even the simplest things. The guy with the cane was acting like I was in his living room asking for a screen protector. Never have I experienced such inadequate service and lack of urgency to help customers. I'm sure they'll see this and act like it never happened. They just make it so difficult for no reason

Atrocious! Bought a$40 screen saver last week. It cracked within 3 days. Switched accounts to AT&T…read more Went back today for refund. Was told it was under guarantee, but because I deleted my T-Mobile account, they would not give me my money back. Horrible business attitude. Basically - tough luck.

Great price , great customer service and really fast service! I would recommend this business to…read moreeveryone.

The home button on my iPhone shattered from a fall. Mobile Rescue was able to replace the home…read morebutton for $60. The problem is that the TouchID capability is now lost because apparently that's what happens once the home button is broken and replaced. The other option was to go through Apple to replace the home button for $150 but the TouchID would be functional. I wasn't informed of this until I got home, realized the TouchID wasn't working and called Mobile Rescue to ask about it. It would have been great to know this during our first call. In fact, I asked if he happened to know how much Apple charges to replace the home button and the person said "I'm not sure" (I worked with the same person from beginning to end). If I knew that these were my options ($60 - No TouchID vs $150 + TouchID), I would have chosen to pay more to have a fully functional phone. I was offered to get $30 refunded BUT I would have to bring the phone back in so that they can take the home button back. No comment. Also, even after fixing it, the home button is not what it was before. I sometimes have to press down on it twice for it to work. Mobile Rescue explained that the fall could have caused that and that they could fix it for another $60. No thanks.

Staff was very knowledgeable and helpful. My friend was having difficulty with the phone and they…read morewere able to clarify the problem and solve it efficiently. The store is easily accessible and has plenty of parking. The wait time was very short and it was a pleasure to visit this Verizon.

Excellent customer service, I went in to upgrade my phone and they walked us through the entire…read moreprocess and helped get me setup with a new phone in the same day. Our rep also took the time to go through the family account to let us know if there were any current updates to our phone lines. Have been going to this location for years and have gotten every one of my iPhone updates here with no problems. Will be back again for my next iPhone next time!

The Spanish girl that works there has a nice NARGUS ! And speaks spanish very well. Great placeread more

From the owner: For 35 years we have been your one stop for all prepaid plans, international calling plans,…read moreunlocked phones, phone and computer repair services! We carry many unlocked phones for sale, screen protectors, cases, chargers, cables and accessories. We also offer top of the line phone, computer and game console repair services. We carry hundreds of parts in stock for many devices, allowing us to offer same day repairs on many phones!

worst T-mobile ever. do NOT come here they will charge things to your account with out your…read moreknowledge. I went in to open a new phone plan, guy told me I was getting apple care, screen protector case and charger for free. yes it was free that day with no money down but he failed to mention it was $130 onto my bill, also no, apple care was not free witch I knew was too good to be true.the lady he was training kept adding stuff and he would say " yea yea throw that on " my first price was 300 out the door then suddenly time to pay it was 325? because of the EXTRA items he added on I was also in this store for 4 hours just getting 1 KNEW PHONE this manager is a joke and do not come here they will play you and try to take all the money they can. I suggest the one on the Berlin turnpike IF YOU VALUE YOUR TIME AND WANT TO BE TREATED FAIRLY. DONT COME HERE

Very disrespectful. I tried calling and it was noisy. The person who received my call hung up…read morebefore answering my question. He should be fired.

Absolute garbage customer service. The guy came out of the back room loudly belching and acts as if…read morehe doesn't want to be there the entire time. I literally drive 10 miles away to avoid this location.

I went into the Bristol, CT store tonight with a problem after an update and Austin and his…read moreco-workers were wonderful, helpful and fixed my problem quickly. Charise

One of the experienced Distributor for prepaid cell phone connections. 24X7 customer service,…read moreoverseas call center, tech support etc.

From the owner: Wireless Shop has evolved as the leading master agent of more than 23 prepaid MVNOs in the USA. Our…read morepresence extends to almost all the states in the US, focusing on gaining a large dealer base to increase market share, provide reliable inventory, personalized attention to our dealer partners and commissions. From our new 32,000 sq. ft corporate headquarters in New Britain CT, we are fully equipped to handle any work load. Today, nearly 100 people are employed by Wireless Shop.Our business model focuses on supplying independent retailers the best products delivered on a simple and reliable basis. Wireless Shop has an undisputed reputation for honesty, timely commissions and customer service.

I worked with Roxy and switched my service from T-Mobile, what a great experience and a great…read morenetwork. I have an unlimited plan and the internet is soooo fast.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our New Britain store today.