I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

Purchased 2 iMacs. Service was fine during initial phase. Then problems arose transferring data…read more Really poor response. When it was decided they could not help, they put me through to genius hotline. About 15 seconds into the call, the line went dead. Never got a call back. Really surprised at how bad things turned out. Recommend you be very careful when dealing with the staff, as I have lost complete confidence in Apple when issues arise...

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Brought a HP Envy laptop in due to the charging port not charging. Took 2 weeks for them to get the…read morepart and repair it. Works as it should now.

I'm here to tell anyone and everyone not to shop the Hopewell Junction, NY location. I would give…read morezero stars if possible. Do NOT go here!!! They absolutely screwed up our plan, keep telling us to call corporate, then corporate tells us to deal with it in store because they set it up, and it has been an absolute nightmare that no one can seem to straighten out. We are not only not shopping here ever again, we are leaving verizon altogether.

I popped in today to get a new phone because my old one sucked. Rob helped me and he was friendly,…read morefunny, and had a great taste in music . He helped me secure a new phone even when things seemed bleak. He drove to another location to get the item I wanted and met me back at the store within the hour. He made sure I got all of the promotions possible to save me the most money and who doesn't want that? I had a great experience and left with what I wanted... even more. I needed a new phone so bad and I'm glad I just went into the store and got it done.

A quick and professional experience with Nelson. After being with other carriers, I returned to…read moreVerizon. Not only did I get an upgraded phone, but I also had my Ipad cleaned out and working like new again. I would 100% recommend this store!! Thank you Nelson! Aly G~

Amazing customer service and quick turnaround around for repairs had my hdmi port replaced on my…read moreps5 the gentleman answered all my questions and did it under the price originally quoted at other service companies offering the same service.

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct