Ahmad Davis at the T-Mobile store in Cobblestone Plaza was outstanding! He made buying my new phone…read moreeasy, patiently helped me get everything set up, and answered all my questions. Friendly, knowledgeable, and professional from start to finish. Excellent customer service--I highly recommend asking for Ahmad!

Shoutout to our amazing local community Heroes at this venue!!! I have been so impressed by the…read moreteam here! They are persevering, inspiring, and very efficient. They have the patience of a saint and the courage to face tough situations like people who don't have any technical skills, or any social skills, or any respect for others. And I can't begin to explain the quality of troubleshooting and deductive reasoning skills are on fleek!! The products are great in variety and the customer service is above and beyond. I value this team!!! And I am blessed to have them as my friendly neighborhood heroes!

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

I have a Motorola Edge 2022 256Gb Cellphone that I purchased with a bent screen. I came in with…read morethe cellphone and a new replacement screen and spoke with Mike. He told me he would give me a call the next day with an estimate of the repair. He quoted me a fair price of $75 to replace the bent screen with the new screen. The next day he called me and said the phone was ready. I picked it up and it works great, just like new. Many Thanks! Highly Recommended!! Mark C.

This man means well but has a lot to learn about professional accountability and customer…read moreinteraction. I took a phone in yesterday with a cracked screen in order for him to replace it. After he replaced it, I noticed that the battery would no longer hold a charge, and would continuously reboot every 2 minutes while plugged in. None of this occurred prior to handing the phone over to him, the battery operated completely like normal prior his "fix". He denied responsibility and argued with me for a whole hour while he was trying to figure out what was wrong with the battery. He even claimed that my phone was crappy and its battery was already bad by the time I gave it to him which is not the case at all. It held a charge and it certainly didn't try to keep rebooting while plugged in. Basically, he simply didn't believe me, and never considered or accepted the possibility that he may have damaged the charging port or battery connection, or motherboard component when replacing the screen because he said they were separate systems. He also said that because he "couldn't test the battery" before replacing the screen, he "did not know how well it worked" before the screen replacement, which was his way of insinuating that the battery was already bad and I'm using this as a ruse for a free fix for a pre-existing issue. Thing is, he actually could have tested the battery if he wanted to before opening the screen, it was still holding a charge and working even with a busted screen. But he didn't and he was using this as an excuse to avoid accountability. I saw that he wasn't going to be able to figure it out any time soon and I had to catch a flight so I demanded a refund. He refused, and kept on arguing that the screen replacement had nothing to do with the charging port or battery and his only argument for not having anything to do with it is that he's replaced many screens and "you're the first customer who's had this issue". Well guess what? I googled "iphone se won't charge properly after replacing screen" and literally the first result was an iFixit thread with over a dozen answers from people experiencing the same issue, with one user saying it's happened 8/8 times they've done screen replacements on the SE. The most common explanation from reading the threads is that he dislodged a connection called FL2400 in the logic board, which is common when applying too much pressure from the wrong side of the battery connection with a spudge tool. He could have figured this out in 2 minutes by doing a simple google search but instead chose to argue that he had nothing to do with it; I only found this explanation later at the airport. It was only after I threatened to write this review that he agreed to issue me a refund. But not before removing the fixed screen, and re-attaching the old broken screen. If he didn't issue the refund, this review would be 1 star, but this is the outcome I'm left with: I gave him a phone once and he made it worse. I gave it back to him a second time to rectify that mistake and he returned it in even worse condition. I used to have a cracked screen iPhone that held a charge and was still usable. Now I have a cracked screen iPhone that doesn't hold a charge and is effectively useless. And while I did get my $80 back, I lost 1.5 hours of my time and countless words of arguing to a man who was careless in his trade and in utter refusal to consider that mistakes like these are possible for him, let alone take responsibility for them. I suggest anyone reading this to take their phone to a more professional operation, both in terms of technical skill and people skills. (FYI, the first 5 star review below is fake. It's by the business owner himself. His name is Mike, I know because it's on his business card. As far as I know this is the first real review)

I never write reviews, but I feel I must. Our Verizon just down the street at Murabella we found…read moreout is privately owned and their tech skills are terrible. My husband went in with one problem and came out with two more that affected my phone as well!!!! Chad at this location fixed us up in 5 minutes! He didn't seem to mind that he was fixing someone else's blunder. He was pleasant and patient ... just what seniors need after getting the run around for a couple days in another place and on the phone with Apple. Thank you Chad! We will be back for our new phones very soon.

I just left this store and will never return! The General Manager Chad was beyond rude! We have 6…read morelines with Verizon and have been coustemers for over 30 years. After reading some other reviews it seems that Chad has been rude for a very long time. The only reason we are still with Verizon was the coustemer service rep Mary. She completely fixed our problem! Chad needs to look at a different line of work and Verizon definitely needs to take notice of their problem in St Augustine .

Completely incompetent at best, scam outfit at worst…read more Does business as unlockedcells.com. I had the same experience as other reviewers- they took my money and did not ship my order. They don't answer their phone and the online support only provided ship dates that came and went without any activity. I tried to give them the benefit of the doubt but after 3 weeks of excuses and several missed shipping dates, I cancelled the order.

I emailed the support team twice - no response. Called the support team - no answer and they dont…read morecheck voicemail. I ordered a phone on July 29th and have heard nothing about its whereabouts! Today is 8/11/16. . I have tracking information but USPS says its "The U.S. Postal Service was electronically notified by the shipper on August 1, 2016 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available." At this time I am going to cancel my order, pray for a full refund, and order my phone via Amazon prime - where I always get good service. Also - I could see if I tried to order the phone and it was listed at a ridiculously low price - like $100 dollars or something - that this would be a scam. But the phone was listed at around $50 less than anywhere else, Id much rather spend that $50 with a more trustworthy company.

I just got finished up with an extremely professional level, associate at AT&T. Steve, thank you…read more Came in with a nonfunctioning iPhone with a eSIM error from switching from T-Mobile. So after spending hours on the phone with AT&T. They could not fix it. Steve fixed the problem in five minutes!!!!Then he switched my other phone over so what took hours on the phone with the T-Mobile and AT&T he did in less than a half an hour. I should've went to the store the first place. Found out that I could've got all the same deals and promotions. Recommend this store. I Have no idea why people have reviewed it bad. Customer service was excellent store was clean and tidy. Displays were nice and neat and I felt like I was a valued customer.

Excellent immediate service from Matt. solved my problem with a little troubleshooting.read more

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.