I came in today to return there equipment back to them because I am moving to Texas and it was 25…read morepeople ahead of me. and I had to wait 2 hours just to return and sign some paperwork! They kept talking people with appointments before walking and not all customers service reps. We're working and they was taking 40 mins on each customer. If I could rate this place I would not even give a I

I loathe coming into this store. Longest lines and reps are slow. If you don't schedule an appt…read morethen plan on waiting over an hour. Of course if you do have an appt you'll still be waiting because a rep will be sitting not helping or going to break and the mgr no where to be found or stands there as a greeter Literally walked in over an hour ago and 5 reps "seeing people" and literally rep is now helping people and the line is 20+ people

Drove from St Helen , Couldn't ask for better service!!!…read more Saturdays are always busy as to be expected, manager and staff were all very friendly and helpful. thanks again

This place needs to be closed down every time I come into this place to pay my bill I have to wait…read morefor 30 mins or so. They never have enough staff, to help you. Also when it was Sprint or before they changed over to t mobile they had a machine that you could pay your bill. Not anymore you have to wait until a person can assist you. Then you have to pay $5 to pay your bill. Like what a way to take advantage of your customers and don't get my started on your bill every month.

Christopher, Austin and Chad were very friendly, patient and kind to my parents who were…read morestruggling with outdated iPhones. They listened to their needs and were very thorough in setting up new phones. They even took time to help set up a new Apple ID and set sharing settings for their new phones. Excellent customer service!

Long story short, Verizon screwed me over again.  I was on a play more plan for over three years…read morethat included a lifetime Disney+/ESPN/Hulu membership.  When I got my new phones this past April I asked OVER and OVER and OVER if this would affect my lifetime membership and they assured me that it wouldn't.  Without my knowledge they switched my plans and it started me on a 6 months free plan.  I did  not realize this until the 6 months were up, too late to switch back according to Verizon.  The plan they switched me to was the same price so why would I notice they switched me, and why would I switch to a plan that was the same price, just to cancel my lifetime membership.  I was on the phone for well over an hour talking to the highest person possible just for him to admit he can see what the Verizon store did to me, and also tell me there was absolutely NOTHING he could do about it.  Recently the same Verizon store said there was no need to send in an old phone on a trade in, and then tried to take away the upgrade credit.  The same store charged me fees when I got a new phone that were not necessary.  The same store said they were wavering my activation fee on a new line because of my past issues and for being a loyal customer, and then charged me anyway...this is all in the past three years.   I am speechless with the poor/lack of customer support for a customer that has been with Verizon for over 9 year (this time, 6 years prior) and that has 6 phones on their plan.  I was left with an awkward silence on the phone while talking with the highest supervisor, stating that while he understands, there is nothing he can do and no one else I could talk to. WOW!

STAY AWAY!!! They have been stealing money from my dad. Their Boost mobile license is suspended…read moreand they are not supposed to even take payments for it but they are. They have been double charging my dad for his bill and my dad has been paying cash so they have been pocketing half of it. When we went in with all the receipts they wouldn't refund the money.

My bill was paid Wednesday, it's now Thursday n I have no service. This happens frequently with…read morecertain boost carriers. I'm over it will be switching to T mobile

I have NEVER had such poor service after leaving a company. All I want is a copy of my bill. I…read morecan't access my online account. I have called for a copy of my bill FOUR times (800-922-0204) and haven't gotten it. They can't send it to my email, so they will send it to my home address. It's been over a week, still nothing. I can go to the store one hour away to get it. Sure. I'll make the trip and they won't provide it either. Also cannot call the corporate office because the phone service isn't with them anymore - automated answering that hangs up on you. Unbelievable. I was a customer in good standing for 20 years and this is my information I'm trying to get. I won't be back, that's for certain. PLEASE MAKE SURE YOU DOWNLOAD ANY INFO YOU NEED FROM YOUR ACCOUNT BEFORE YOU SWITCH SERVICE WITH THEM.

I took my father in law to get a new phone and while we were there Caleb and his Supervisor kept…read moretrying to sell me other services claiming they are free and part of a promotion. LIES!!!! After buying into it I found out between the new phone upcharges and adding another line my bill went up $100. I called Verizon directly about the charges and all the things they added on they were extremely apologetic and fixed everything for me. I will never go to a Verizon store especially Bay Rd. BEWARE if you do go in!!!

NEVER GET THEIR INTERNET. IT IS THE ABSOLUTE WORST IVE EVER DEALT WITH. Router says connection is…read morefine. ha 4 out of 5 service bars. My phone doesn't even work on it 5 feet away! My tv can't even find the signal!! Instead of trying to save some money go with a different provider. You get what you pay for.

EXCELLENT and super friendly customer service ! Sarah and her team are the BEST !…read more I love the network experience as well ! I have 0 deaddzones in Saginaw so far up to Pierce Rd in Freeland and my signal indicator is always at full bars even inside my old brick house ! And my calls are pristine and never drop and everything downloads in the blink of an eye ! I've had T-Mobile since 2011 in California and was excited that their coverage out here is as good as there.