went here cause I couldn't get my emails worked on it for hours and was blocked. so i took my phone…read morehere and in a matter of minutes they had my phone fixed. I wish I would have taken my phone to them days before I did. I am 100% satisfied with them and would suggest if anyone has a problem with their phone to take it here to platimun wireless. Thank you very much for helping me.

Charlie stepped up and helped me with a new battery for my phone and it has a guarantee!…read more Staff was helpful and they were able to get me in and out quickly on my lunch hour so i could return to teaching !

Christopher, Austin and Chad were very friendly, patient and kind to my parents who were…read morestruggling with outdated iPhones. They listened to their needs and were very thorough in setting up new phones. They even took time to help set up a new Apple ID and set sharing settings for their new phones. Excellent customer service!

Long story short, Verizon screwed me over again.  I was on a play more plan for over three years…read morethat included a lifetime Disney+/ESPN/Hulu membership.  When I got my new phones this past April I asked OVER and OVER and OVER if this would affect my lifetime membership and they assured me that it wouldn't.  Without my knowledge they switched my plans and it started me on a 6 months free plan.  I did  not realize this until the 6 months were up, too late to switch back according to Verizon.  The plan they switched me to was the same price so why would I notice they switched me, and why would I switch to a plan that was the same price, just to cancel my lifetime membership.  I was on the phone for well over an hour talking to the highest person possible just for him to admit he can see what the Verizon store did to me, and also tell me there was absolutely NOTHING he could do about it.  Recently the same Verizon store said there was no need to send in an old phone on a trade in, and then tried to take away the upgrade credit.  The same store charged me fees when I got a new phone that were not necessary.  The same store said they were wavering my activation fee on a new line because of my past issues and for being a loyal customer, and then charged me anyway...this is all in the past three years.   I am speechless with the poor/lack of customer support for a customer that has been with Verizon for over 9 year (this time, 6 years prior) and that has 6 phones on their plan.  I was left with an awkward silence on the phone while talking with the highest supervisor, stating that while he understands, there is nothing he can do and no one else I could talk to. WOW!

I came in today to return there equipment back to them because I am moving to Texas and it was 25…read morepeople ahead of me. and I had to wait 2 hours just to return and sign some paperwork! They kept talking people with appointments before walking and not all customers service reps. We're working and they was taking 40 mins on each customer. If I could rate this place I would not even give a I

I loathe coming into this store. Longest lines and reps are slow. If you don't schedule an appt…read morethen plan on waiting over an hour. Of course if you do have an appt you'll still be waiting because a rep will be sitting not helping or going to break and the mgr no where to be found or stands there as a greeter Literally walked in over an hour ago and 5 reps "seeing people" and literally rep is now helping people and the line is 20+ people