I came in today to return there equipment back to them because I am moving to Texas and it was 25…read morepeople ahead of me. and I had to wait 2 hours just to return and sign some paperwork! They kept talking people with appointments before walking and not all customers service reps. We're working and they was taking 40 mins on each customer. If I could rate this place I would not even give a I

I loathe coming into this store. Longest lines and reps are slow. If you don't schedule an appt…read morethen plan on waiting over an hour. Of course if you do have an appt you'll still be waiting because a rep will be sitting not helping or going to break and the mgr no where to be found or stands there as a greeter Literally walked in over an hour ago and 5 reps "seeing people" and literally rep is now helping people and the line is 20+ people

Terrible internet speeds and the company plans to do nothing about it. Then they get you with…read moreearly cancellation fees when they can't provide the service you need.

If I could l could give a minus I would. Customer service said they do plan to fix the problem. I…read morehave a download speed of 1.6 every evening. In morning I can work speed is fine nothing after 3 pm and nothing on the weekends. Save yourself the trouble find another provider. They over sell and cannot provide service.

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

I have NEVER had such poor service after leaving a company. All I want is a copy of my bill. I…read morecan't access my online account. I have called for a copy of my bill FOUR times (800-922-0204) and haven't gotten it. They can't send it to my email, so they will send it to my home address. It's been over a week, still nothing. I can go to the store one hour away to get it. Sure. I'll make the trip and they won't provide it either. Also cannot call the corporate office because the phone service isn't with them anymore - automated answering that hangs up on you. Unbelievable. I was a customer in good standing for 20 years and this is my information I'm trying to get. I won't be back, that's for certain. PLEASE MAKE SURE YOU DOWNLOAD ANY INFO YOU NEED FROM YOUR ACCOUNT BEFORE YOU SWITCH SERVICE WITH THEM.

I took my father in law to get a new phone and while we were there Caleb and his Supervisor kept…read moretrying to sell me other services claiming they are free and part of a promotion. LIES!!!! After buying into it I found out between the new phone upcharges and adding another line my bill went up $100. I called Verizon directly about the charges and all the things they added on they were extremely apologetic and fixed everything for me. I will never go to a Verizon store especially Bay Rd. BEWARE if you do go in!!!

Worst customer service EVER!!! Waited over a month to have a line put in and buried, this after…read moresending several techs out (or not). First one turned in ticket saying work was done when it wasn't, second tech (3 1/2 weeks later) buried the old line, finally after 5 1/2 weeks got new line buried, now waiting for yet another tech to come out and hook it up. Would NEVER recommend AT&T Uverse to anyone!!!!! I wouldn't have it except my husband doesn't want the hassle of changing companies. lol

Their Customer Service, SUCKS. We started asking prices on combo directv and internet, at $65,…read morethen got call to further process internet and told that it was $80 a month combo, so i cancelled tv and kept internet. Well, had to call 5 or 6 different numbers given to me by different at&t reps to finally cancel the directv. I further processed the internet and they said they would send a modem. So the modem arrived and i set it up per instructions that came with it, modem didnt work. So i called tech support to help with modem, still didnt work. So they set up a technican to come out two days later, and the tech never showed up so i called them again, and talked to a rep about the tech not showing up, so she gave me yet another phone number which turned out to be att employee hot line for field techs and salespeople that can only be navigated by att employees with their own att pin numbers, so i called att yet again to talk to someone who is "sending a tech tomorrow". Im not confident the tech will show based on my awful experience. I just need their internet to stream since everyone says it is great for streaming. But their customer service is a train wreck. There is absolutely no structure to their cus tomer service, and im afraid if my internet goes down, ill be fighting a bunch of clueless morons trying to get it going again. I havent experienced the internet service yet, but im praying its not any where near as bad as customer service.

Terminated my contract after they raised my rates. I returned the modem they shipped via Fedex…read more They "lost" the package internally and when I called them with the tracking info they couldn't verify it via the FedEx site. After I asked to speak to a supervisor, Amber was magically able to find the tracking number. Apparently the FedEx website was "down" when she initially looked the tracking number up. Now I am waiting for my $165.97 refund while they "search internally" for the modem.

Can't live without internet. Television, maybe. But not internet…read more It appears as though Charter's primary goal is to steal away customers from AT&T. It's an ongoing battle where the winner will have the best price (lowest price) and greatest service (fastest broadband speed as well as highest number of channels). If you are considering one or the other, look into prices for both and use the price of the competing company as leverage. On numerous accounts, people have brought the package deal from one competing company to the other only to have it matched or beaten. Eventually one will stay firm but not before you're pleased of what you're receiving for the price you're paying. Beware though. There are many hidden costs to both. For example, after negotiating our TV and internet bill down to $30/month, my buddy and I were surprised to find out that Charter had failed to mention the $30 fee for transporting and setting up the wireless router (something I could have done in 5 minutes). Also, many of the packaged deals require you to sign contracts for several months. If you're only there for 3 or 4 months at a time, ask for pay-for-service contracts. Charter's internet service wasn't too bad. There were 3 people (computers and smart phones each) logged onto our server at all times and never once did I feel as if our internet lagged. I believe we purchased to 2 mb/s broadband speed package. The TV channels are a different story. Charter may boast that you're getting 40 channels. However, 10 of them are advertising channels (full-screen nonanimated advertisements/billboards 24/7), 10 of them don't work, and many are replicated. For example, Fox sports net was on channels 6, 13, and 27.1. Don't be fooled by the numbers. Ask for exactly which channels you'll be getting (networks, not numbers) and research ahead of time. Recommendation: If you need internet to get through your day, BUY! If not, try to bargain with neighbors ($5/month to jump onto their wireless router, etc.) or get by with your smart phone.

I have been a loyal Best Buy customer since I bought my first computer there in 1995. I have used…read morethe Geek Squad's expertise over the years, with trust and great success. That is no longer the case. I don't want to even go into the Best Buy store anymore, let alone use the technical services. I purchased a Dell Inspirin 16 from Best Buy in the summer of 2024. A couple of weeks ago the screen would lock and when I shut down, the keyboard wouldn't work until I had put in a 48 digit bitlock code. I made an appointment with the Geek Squad at the Saginaw Best Buy on November 20th and explained the problem I was having. Since I was going to be out of town, I stated I would pick up the computer on Monday, November 24th. When I picked up the computer, the lady explained what they had done to repair the problem and wished me good luck on my Zoom call on Tuesday morning. When I returned home and turned on the computer, I found that the keyboard was nonfunctioning. I called to let them know about the problem, and when I didn't receive a call back, I drove back to Saginaw with the computer. I explained that I had tried to call and the younger man at the counter said "And what did they say?" Since they didn't call back, I explained the problem. He said, "What do you want me to do about it?" This phrase was used repeatedly throughout our discussion and he said it couldn't be fixed until Microsoft fixed the problem. I asked why I hadn't been told that the keyboard wasn't working when I picked up the computer. When I asked for an apology, he laughed at me. I asked to speak to a manager, and he said he didn't know who was available. I again asked for a manager. He placed a call, and within a short time a manager came to the counter. He reviewed the work order that I had received, plugged in a keyboard, and attempted to download the keyboard drive. The keyboard still didn't work on the laptop. I asked if there was anything I could do to use the computer, and he suggested that I purchase a stand-alone keyboard, which I did.

Best buy is unfair in there return policy. If you buy a gift for someone they expect you to make…read moresure that that merchandise is satisfactory within 15 days.if you shop early and there is a problem you are out your money.they keep quoting stor police and when ask where is the sign to inform customers of this they (store manager) say that they don't have to post one. I for one don't think that best buy cares about customer satisfaction or stand behind the products they sell. I tried everything to just get a replacement for faulty merchandise and they refused to be of any help just stole my money . NO ONE SHOULD SHOP AT BEST BUY FOR ANYTHING.