I have been a loyal Best Buy customer since I bought my first computer there in 1995. I have used…read morethe Geek Squad's expertise over the years, with trust and great success. That is no longer the case. I don't want to even go into the Best Buy store anymore, let alone use the technical services. I purchased a Dell Inspirin 16 from Best Buy in the summer of 2024. A couple of weeks ago the screen would lock and when I shut down, the keyboard wouldn't work until I had put in a 48 digit bitlock code. I made an appointment with the Geek Squad at the Saginaw Best Buy on November 20th and explained the problem I was having. Since I was going to be out of town, I stated I would pick up the computer on Monday, November 24th. When I picked up the computer, the lady explained what they had done to repair the problem and wished me good luck on my Zoom call on Tuesday morning. When I returned home and turned on the computer, I found that the keyboard was nonfunctioning. I called to let them know about the problem, and when I didn't receive a call back, I drove back to Saginaw with the computer. I explained that I had tried to call and the younger man at the counter said "And what did they say?" Since they didn't call back, I explained the problem. He said, "What do you want me to do about it?" This phrase was used repeatedly throughout our discussion and he said it couldn't be fixed until Microsoft fixed the problem. I asked why I hadn't been told that the keyboard wasn't working when I picked up the computer. When I asked for an apology, he laughed at me. I asked to speak to a manager, and he said he didn't know who was available. I again asked for a manager. He placed a call, and within a short time a manager came to the counter. He reviewed the work order that I had received, plugged in a keyboard, and attempted to download the keyboard drive. The keyboard still didn't work on the laptop. I asked if there was anything I could do to use the computer, and he suggested that I purchase a stand-alone keyboard, which I did.

Best buy is unfair in there return policy. If you buy a gift for someone they expect you to make…read moresure that that merchandise is satisfactory within 15 days.if you shop early and there is a problem you are out your money.they keep quoting stor police and when ask where is the sign to inform customers of this they (store manager) say that they don't have to post one. I for one don't think that best buy cares about customer satisfaction or stand behind the products they sell. I tried everything to just get a replacement for faulty merchandise and they refused to be of any help just stole my money . NO ONE SHOULD SHOP AT BEST BUY FOR ANYTHING.

NEVER GET THEIR INTERNET. IT IS THE ABSOLUTE WORST IVE EVER DEALT WITH. Router says connection is…read morefine. ha 4 out of 5 service bars. My phone doesn't even work on it 5 feet away! My tv can't even find the signal!! Instead of trying to save some money go with a different provider. You get what you pay for.

EXCELLENT and super friendly customer service ! Sarah and her team are the BEST !…read more I love the network experience as well ! I have 0 deaddzones in Saginaw so far up to Pierce Rd in Freeland and my signal indicator is always at full bars even inside my old brick house ! And my calls are pristine and never drop and everything downloads in the blink of an eye ! I've had T-Mobile since 2011 in California and was excited that their coverage out here is as good as there.

This Target is a real trip. Imagine being able to walk through a time portal and arrive at a Target…read morestore from the 90's. That's what this is! Complete with neon lighting squiggled throughout the top of the walls all around the store..overly cheesy concession stand signs..no grocery area, just a small area that has a couple grocery items. Just like Target stores were in the 90's..they haven't updated this store at all. It's fun and nostalgic coming here, but unfortunately there is a reason so many other stores have either been built differently or remodeled..because this model is a much lesser version of what Target stores are these days. Not as great a selection as other stores..and the place feels dated and run down. The bathrooms are pretty gross..and old..I mean, at least keep up with the bathrooms..you can't just let those go. Anywho..a two star review with an extra star tacked on for nostalgia reasons. If you want to revisit the 90s check out this Target..if you're looking to do some serious Target shopping..find another one.

This is your old school kind of target. The most recent update to the place is the switch to it…read morebeing a CVS pharmacy. They have most, if not all of your target staples. Including caramel corn and the dollar spot. It is also ideally located and is generally well kept.

went here cause I couldn't get my emails worked on it for hours and was blocked. so i took my phone…read morehere and in a matter of minutes they had my phone fixed. I wish I would have taken my phone to them days before I did. I am 100% satisfied with them and would suggest if anyone has a problem with their phone to take it here to platimun wireless. Thank you very much for helping me.

Charlie stepped up and helped me with a new battery for my phone and it has a guarantee!…read more Staff was helpful and they were able to get me in and out quickly on my lunch hour so i could return to teaching !

I am so thankful for the amazing service at Media Reload! The technician was able to fix my son's…read moreiPad quickly and efficiently. He was professional, helpful, and kind throughout the process. Highly recommend for any tech repairs--thank you again!

they same people out of there money 12 and can dyke I bought something not even three days ago and…read morethey don't honor their with the receipts. Say they don't give your money back. They don't even give you a return. There's nothing but a bunch of scammers and fake that steal people's money and they only offer in a return half of what you've paid not even.

Had a good experience here when ordering Spiderman 2. Before I bought it I wanted the know the…read moreprice so I called and asked them how much it was $40 bucks, I was like "Heck yeah beats paying 70" went there got it but it said $55 so asked the guy there and told them I called today and was said it was $40. He heard my story and believed me without asking questions. Now he might have known I was the same guy but either way it doesn't matter he was the coolest guy there and believe me you won't believe how long I was looking for this game. Great place filled with honest and cool people. Side note: Now you might think I'm lying but pls I'm 100% being honest here so pls just try to take my word for it. I wouldn't be lying if I were making a review on them.

They screwed Nephew out of a keyboard and a mouse. They had their credit card compromised (so they…read moresay) and they had him wait five months waiting for the system to be made, while the people that answer their phones had no they lost his order for FIVE months, Once he spoke to the person who does the work clue what they were doing and got the system made, they quoted him a price five months ago, (now it's six months) and price went up and they gave him no keyboard or mouse like he was to get. I'm helping him by reporting this to BBB and Michigan's Attorney Generals office. Shame on them. This happened at the Bay City store. Were going to speak to our lawyer too. This is just wrong. The people behind the counters' know nothing, and strung him along for five months. He was even told not to talk to them and ask for the people who make the system's. This place should be ashamed of themselves. But of course their not.