Walked in. Smelled like weed in the lobby. Not one worker in sight. Very odd. Hopefully it was just…read morea one off.

Verizon truly sets the standard for exceptional customer service! The store manager and associates…read moreconsistently go above and beyond to create a welcoming, stress-free experience. They are not only knowledgeable and professional, but also take the time to explain products in a way that feels approachable and personalized. I especially appreciated how they recommended protective options for my new phone with zero pressure--just genuine care for making sure I left confident and prepared. Their efficiency in transferring my data made the upgrade process seamless, and I love the added peace of mind with my new liquid glass screen protector. This location has become my go-to because the team demonstrates integrity, expertise, and a true commitment to customer satisfaction. They make technology feel easy and approachable exactly what you want when investing in a new phone.

Not great, took forever to get my screen replaced, long lines too since its in the food court.read more

Sells cheap accessories that have been marked up by at already 25x the cost. Claims their is a…read morewarranty for accessories but one question further it was obvious he was all talk. Went to him a couple times to fix a cracked screen each time it made phone worse. I just don't trust him

I had this place replace the screen on my phone a while back. This was the place where they were…read morevery faux friendly and happy to see me. Until I paid. Then it was "step away from the desk" when I came back to pick up the phone. Very unfriendly. Don't.

Unprofessional don't stand behind the phone in spent 450.00 on a phone noticed right away the…read morephone kept saying I needed to check the sms card .2 weeks went bye finally after dropped calls rebooting phone etc... etc...I went back so the kid says I might have a bad sms card so I went to Verizon to get a new one and gave it a few days and he said if it doesn't work then the phone is bad.braught it back and spoke to the owner and right away started dodging the time of warranty I had this from day one .terrible service i told him look this is with in the warranty it's been going on from day one his reply was if you give me attitude I'm not standing behind anything. He's 2 for a nickle shit person and service..I strongly advise don't buy from them

I'm surprised about these reviews. I was treated with great respect and customer service when I…read morewent in there with my father and sister yesterday. It's a great store and the employees were very nice to me. I would recommend to anybody needing a new phone or internet service!

Spectrum now became a scam service. They increased price 40%+, then when you change the internet…read moreplan (after your contract ended) they will surprise you with additional charge. Watch out folks.

Have never had luck at any of the other stores near the Mall or near Target NW. stopped into the…read moreone on Marketplace and the guy said that he couldn't help unless I had an appointment, but then asked what the issue was. I explain the issue and he said "oh, it's your SIM card. Stop into any Verizon store at any time and they'll change it out, takes 5 minutes". So I asked if he could just do it and he said "not without an appointment". There was no one in the store. So we left. Took a week for me to be home and made an appointment at this location. Showed up and was greeted by Tristen. I explained my issue and Tristen took 45 seconds to pop out my SIM card, only to find that it was the card. Even prior to looking at my SIM card, he stated he believed it was an issue with the account itself. So, we made some easy changes and guess what... phone works WAY better and does what it should. Tristan had stated he literally just started with the company and it had been his 3rd week. He was super nice and very professional in helping me troubleshoot my phone problems. He may be new, but he was right. He didn't just blow me off like the NW store... which we have had many issues with over the past couple years. Who knew this little gem existed. We'll be coming here from now on. Thanks again Tristen!!!

We were in the Verizon store in Mason City, Ia for the Black Friday deals in November 2023…read more Beware!!!! We switched to Verizon and added 2 lines plus the 3 we were moving there. The phones (5) were supposed to be FREE ... not one month have we not been charged a fee for each phone! This is bate and switch!!!! Fraud!!! And the internet is half the speed I was told!! I have spent hours on the phone with customer service and hours in the store trying to get this all corrected to the amount we were told!!! I am so frustrated with this terrible situation!!!! I am leaving the crooked Verizon I would NOT recommend them to anyone! I could tell you more don't go there unless you want to be lied to!

We visited this store on Sunday, July 15, 2018. Katie, who was the only employee in the store, is…read moreawesome. My phone completely crashed and she took the time to get it up and running. She did not want me to leave the store until I was satisfied with the solution. I totally recommend going to this location if you want the superior customer service that Katie provides.

I stopped in here because my cell was acting up, they were extremely busy and seemed understaffed…read more The store has everythng you would need from computer parts to cell phones. I get my rechargable batteries here. When I finally got someone to help me, he was very friendly and solved my problem.

Only place in town where you can find a coaxial end connector or obscure radio parts. If its not in…read morestock you can probably order it off their website. The guys are very knowledgeable and helpful. They could use a bigger store for sure.

My 91 yr old mother went back to the store on 6/14/23 to ask a service representative to download…read moreher contacts again. She had purchased a new phone 2 weeks prior and paid $29 to have her contacts transferred to her new phone, but unfortunately some of them were missing. When she was finally helped, the service rep replied to her, "Sure, and that will be another $29 to download your contacts again. You should have made sure you had all of your contacts before you left the store." Unbelievable and so angering to hear someone make a comment like that. How many of us would ever know that we had a contact missing, let alone a 91 yr old. They are clearly trying to rip off the elderly!

Just for the heck of it I decided to pretend my phone went belly up and went to the website for…read morelocal Rochester Store where I bought the phone. Today is 8 dec and I may be able to get an appointment for dec 17 or 18. If my phone was being used for business I would kind of be screwed. Ya I get covid, I also get Verizon cant go into hiding and close all the stores. You are selling a major communications device people rely on and cant just cater to your hours or lack of. i suggest getting big boy pants and open those stores and take care of needs of the customers not yours. Time to change companys.

When I lived in Rochester, this Best Buy was less than a five-minute drive from my home. Back then,…read moreI had opened a Best Buy credit card, which helped finance a desktop computer. Before the pandemic, I had been using Roam Mobility, which provided convenient talk, text, and data services aimed at Canadians who travel to the States. When the border between the two countries was shut down to travellers, Roam Mobility folded. During this trip, I needed to get a SIM to get talk, text, and data services. While in Rochester, I decided to check out my old local Best Buy and see if I could find something that fit my needs. Luckily, there are a number of cell phone providers that don't lock you into plans. I found a SIM with a provider that I liked and decided to purchase it. I did some browsing around while I was here. The store's exterior looks the same. As expected, I didn't recognize a thing inside. I loved that there were accessories from my Google Pixel 4a 5G phone at this store. It also had a rower that looked so fancy with a screen and tons of workout routine options. The checkout is off to the left when you first walk into the store. I had a nice man help me pay for my SIM. It was straightforward tapping with my credit card to complete my purchase. Later on that evening, I activated my SIM online. It was easy with the provider that I went with. Some US portals are difficult for Canadians to enter credit card information with a Canadian address. I do have a workaround. You can register your credit card, but need to enter the numbers in your postal code as the first three digits in the ZIP code field, followed by two zeroes. It has worked for me on a few US-based apps, such as BPme for gas. However, if the portal is a stickler for selecting a state from the dropdown options, this workaround may not work well. I am pleased that I can stay connected with my new SIM and prepaid plan that's flexible and suits my needs. It was definitely easier to compare and contrast what SIMs were available at this Best Buy. (447)

Let me start off by saying that I would give this store ZERO starts if it was an option. Every…read moresingle employee i encountered was useless. I went in to set up an appointment to get some speakers installed. Upon arrival the first time I was instructed to go to the back of the store where the speakers were and someone would be right there to help, I waited and waited and waited for someone to come help and about 20 minutes later I believe HIS/HIM/THEY ( SAGE) was able to begin the process of setting up an appointment to come get the speakers installed. I told them the speakers I wanted installed but they would have to order them as they did not have any at the moment. I set up the appointment for today at 6. I specifically asked if there was anything I needed to do before then and Sage told me no. So I arrived today about 45 minutes early to make sure I was not late. Upon arrival i walked up to a young man I believe his name was Mohammed and he told me to pull around back and he would open the door so I could pull my car in. I sat and sat and sat and the door never opened grrrrrr. I park my car and go back inside and approach him and he was "can i help you." I was like "yea man you were supposed to open the door I have been sitting outside waiting for you and his was response was "my bad". (absolutely useless individual) I sit down and the guy who is going to install the speakers comes up to me and asks if I have the speakers which my reply was "No, i was told they would be here with everything I need to get these installed" Well my friends guess what none of the parts i needed were there of course! I took off work, rescheduled my life, to be jerked around by a bunch of incompetent idiots! I obviously will NEVER EVER do business with this store again and I am telling everyone I know in Rochester to not do business here either and my friends I KNOW A LOT OF PEOPLE! The sheer level of apathy that comes from the employees here is overwhelming.

Verizon on Market Place Rochester, MN Excellent customer…read moreservice! Anthony answered all my questions and I did not feel rushed. He gave me his work number and answered my call! Polite and informative. Very helpful!

Verizon is the worst company that I have ever had to work with. I am extremely sick and tired of…read morethis bullshit. They make it impossible to get into the app and I keep asking these dumbasses to reset it and they don't. I am sick and tired of dealing with this crap Verizon can fucking blow me.