Verizon on Market Place Rochester, MN Excellent customer…read moreservice! Anthony answered all my questions and I did not feel rushed. He gave me his work number and answered my call! Polite and informative. Very helpful!

It's back to "walk-in", no appointment necessary. We've been to a lot of different Verizon…read morelocations, and this one by far is our favorite just due to staff. Had an issue with our phone and account and the staff was awesome in getting everything fixed. We joked and had a good time as things got completed during our account fix. We also upgraded one phone and the activation was the smoothest, and quickest ones we've ever experienced. The staff also walks EVERYONE out the door and thanks is for coming in...also something not found at other locations. Customer Service is top notch here.

TERRIBLE experience! I would not recommend! Salespeople tell you that everything is tested before…read moreit goes to the sales floor. That is a lie! I purchased a stereo system and when I got it home it would not play a cd, I could not get an am/fm station to come in because it didn't come with an antenna and the docking station was falling apart. I drove from Albert Lea and they would not compensate me for my gasoline. They sell faulty crap!

"Get the hell out of my store!!" - a manager saying that to a 65-yo, a student, and a disabled…read moreperson! (Nov. 23, 2024 - around 6 pm). When the manager is the worst and the employee should be the manager. Ahmed is an employee in this store and, few days ago, he helped me greatly with our t mobile needs. We came tonight with the frustration that we are being billed more than usual and the manager was there at that time. I explained my frustration and he asked that we call 611. I agreed and I asked him if we can be in the store so they have some sort of correlation's along the call. He showed a rude attitude and kept saying "I can't help with anything!" I said "I know. that's okay!" A good manager would say "that's alright, you're welcome to stay until things are sorted" with a smile and a good attitude. Yet he didn't. Mind you, I was with my 65-yo father and my disabled brother. I started calling 611 and I asked my father to get something from the car. With the rudest behavior ever, he said not to "keep going back and forth into the store". I asked him to be more polite and that I didn't appreciate his tone. "Get the hell out of my store!" He replied. My father and I asked for his name but he kept refusing. My father was about to call the police but I told him not. We walked out and immediately filed a complaint against him through T mobile customer service. I'm grateful for the person who was with me on the phone who helped me sort out my issues. And I'm also grateful for Ahmed. I look forward to knowing that T mobile took serious actions towards this rude, misbehaving manager.

I had spectrum for 3 years and after the first year every other day my internet would go out and it…read morewould take up to 30 min for it to come back after me trying to fix it. I called multiple times with no help. Moreover, after the 1st year it went from $40 a month to $65 a month and I called multiple times to see if I could get discounts or any other options to make it affordable but they never helped me. so when I finally switched I got this extremely pushy guy trying to give me better deals and it took me 47 min to cancel my services because he kept pushing. At the end he ended up hanging up on me.

Spectrum now became a scam service. They increased price 40%+, then when you change the internet…read moreplan (after your contract ended) they will surprise you with additional charge. Watch out folks.

I stopped in here because my cell was acting up, they were extremely busy and seemed understaffed…read more The store has everythng you would need from computer parts to cell phones. I get my rechargable batteries here. When I finally got someone to help me, he was very friendly and solved my problem.

Only place in town where you can find a coaxial end connector or obscure radio parts. If its not in…read morestock you can probably order it off their website. The guys are very knowledgeable and helpful. They could use a bigger store for sure.

Good place in the Rochester Mall to get iPhone serviice--quick, effective, got the job done and…read moredoesn't overcharge.

Most excellent service. Joe was fast and courteous. Definitely recommend this business and this…read moreperson. - Al Brentner

I had this place replace the screen on my phone a while back. This was the place where they were…read morevery faux friendly and happy to see me. Until I paid. Then it was "step away from the desk" when I came back to pick up the phone. Very unfriendly. Don't.

Unprofessional don't stand behind the phone in spent 450.00 on a phone noticed right away the…read morephone kept saying I needed to check the sms card .2 weeks went bye finally after dropped calls rebooting phone etc... etc...I went back so the kid says I might have a bad sms card so I went to Verizon to get a new one and gave it a few days and he said if it doesn't work then the phone is bad.braught it back and spoke to the owner and right away started dodging the time of warranty I had this from day one .terrible service i told him look this is with in the warranty it's been going on from day one his reply was if you give me attitude I'm not standing behind anything. He's 2 for a nickle shit person and service..I strongly advise don't buy from them

My boyfriend and I were traveling from Arizona and were interesting in switching from Sprint to…read moreVerizon. 3 years ago when we initially got our iphones, we had gone through Best Buy in Rochester as well, and had a very pleasant, easy experience. Given the fact that we had tried to do this transition in Arizona and the employees at the Best Buy in Arizona were complete idiots and not helpful at all, we figured we would have better luck in our home state, which, for starters, doesn't rank at the bottom of the educational scale. What a difference in customer service, product know-how, and plan in's and out's. We worked with Cody during the time that we were trying to figure all of this out, and he was amazing. He explained everything in a manner that was clear and concise, and he did everything he could to get us a new plan and some new phones. Alas, Verizon just rolled out a very SkyNet-esque fraud policy that locks down applications that are from people who are out of state. This policy is new and apparently cannot be overridden by supervisors. The minute one person unlocked it, the computer automatically relocked it. It was very frustrating for us and for the people trying to help us. What was most frustrating is knowing that we would have to do this transaction back in Arizona, where printing shopping cart lists off of BestBuy.com seems to be about the extent of the experience their employees have. However, Cody did everything right, and spent a significant amount of time trying to help us. We appreciated that so much, and truly wish that things would have worked out for us to have given him our business. All of you in the Rochester area, go see Cody at Best Buy Mobile...he'll get you all set up...as long as you're not from another state. ;)

Yes, like the other review they are not very service oriented here. I needed a cell powere adapter…read moreand no one seemed interested in helping me, finally a girl showed up and got me served. Their prices seemed a little high too, but I'm sure its because they are at the mall. I didn't have time to shop online.

We visited this store on Sunday, July 15, 2018. Katie, who was the only employee in the store, is…read moreawesome. My phone completely crashed and she took the time to get it up and running. She did not want me to leave the store until I was satisfied with the solution. I totally recommend going to this location if you want the superior customer service that Katie provides.