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    AT&T Store

    3.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    uBreakiFix

    uBreakiFix

    2.8(39 reviews)
    1.6 mi

    Early on in walking into Ubreakifix I had an initial good impression. I was ensured the broken and…read morechipped parts of my HP could be replaced. Simple plastic and backing. I gave a $100 deposit in good faith. Weeks go by. Not one associate or manager calls to follow up with my repair order. All responses had to come from my end. I was told constantly that it would get done. All of the time I stopped in to check, customers with other devices were being checked in and handled. I eventually went in and asked for my 100$ back. None of my repairs got done in the end. Overall, an unprofessional end. You will get no email updates, text updates, or calls.

    I had a very concerning experience here and would not return…read more First impressions matter. The technician at the desk was extremely unprofessional in appearance--wearing a stained sweatshirt and headphones covering her ears, which she did not remove while speaking to me. That alone made communication difficult and uncomfortable. I was initially told that my phone screen repair was covered under warranty and would be free. I specifically asked that if there were any costs at all, I be called before the repair was completed. I was very clear about this. The technician then asked me to unlock my phone. I questioned why that was necessary just to replace a screen and explained that I was uncomfortable because my phone contains a lot of personal and sensitive information. I asked if there was a "safe mode" or any way to protect my data. I was told, "That's just how it is," and reassured they don't go through phones. Reluctantly, I left it. Six hours later, I returned and was told the repair would cost $200 because the technician had been "wrong" about the warranty. I asked why I was never called as requested, and the response was that she was "busy." I was also told the old screen could be put back on, but I would need to return again in three more hours--I live 40 minutes away. At that point, I decided to just pay the $200. That's when I noticed all of my apps were missing when i openedthe phone. I was told my phone was in "maintenance mode." This was never mentioned earlier, and it directly contradicted what I was told when I asked about a safety mode to protect my data. If maintenance mode existed, why wasn't it used when I specifically raised privacy concerns? Now I'm left having to change all of my passwords and secure my accounts because I no longer feel confident that my personal information was protected. Between the misinformation, lack of communication, unprofessional behavior, and serious privacy concerns, this experience was unacceptable.

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    AT&T Store - mobilephones - Updated August 2026

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