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    AT&T Store

    3.0 (28 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    1 year ago

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    1 year ago

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    1 year ago

    Jonathan gave us excellent service. Everyone working there was professional and kind.

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    1 year ago

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    2 years ago

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    2 years ago

    Great customer service from Jonathan who helped me transfer to First Net. He was patient and knowledgeable. Thanks again!

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    4 years ago

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    2 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    4 years ago

    What a great experience overall, need some help and some new devices. Definitely recommend this location :)

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    4 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    9 years ago

    Terrible service. We waited for over an hour to be helped while four other people left because it was taking so long.

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    Review Highlights - AT&T Store

    Great customer service from Jonathan who helped me transfer to First Net.

    Mentioned in 2 reviews

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    Verizon

    Verizon

    2.2(110 reviews)
    0.3 mi
    $$

    Santos was very efficient and patient with a continued billing issue that he cleared up with…read moreextensive research into our account. This was a third visit in person to the store in Montclair Plaza to resolve the confusion.

    Very disappointed in this store and the service provided. I had just sent up service with 6 lines…read moreporting over from Tmobile and one of my lines iMessage was not working. Having called into support they advised me to wait 4hrs but can take up to 24hrs if not I can go into my local store and they can further assist me. So 24hrs passed and I was still having issues with iMessage so I walked into the store on Thursday around 6pm on 2/12 and was assisted right away by one of the reps. She checked me in and assisted me right away. I told her the issue I was having and she looked at a few settings on phone and then asked a gentleman I'm guessing a manager or something if he knew of a solution to fix this and all he said was it's an apple issue and they don't have the tools to assist me on this and I would need to go to apple. Having just transferred 6 lines over this is not the answer I wanted to hear as Verizon is my provider and they can at least attempt try to assist me. No attempt to call into support or tech support to help figure this out. Instead all the did was push me to apple. Having left I called into support and told them the situation and they apologized for stores lack of help and assured me they'll do their best to help resolve my issue. It took support about 15mins to fix my issue by deleting my eSIM and adding a new one. This is something the store could have easily done (unless the they don't have the tools to call into support such as a phone) instead of pushing a new customer away. I was close to going back to Tmobile after this horrible customer experience. Had they not been so busy when I walked across the way I would have went back to them. Needless to say I would not be going back to this Verizon store in the future and they should be ashamed of themselves to even be a company owned store. This is the customer experience I expect from a 3rd party but not from a company owned store.

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    AT&T Store - mobilephones - Updated May 2026

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