Friendly and fast service. I needed my son's phone screen replaced and they were able to fix it…read moreeven though it was an older model . Would recommend and will definitely go back next time I need electronics fixed.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Stay away from the shady store. Wanted to buy some AirPods…read moreto replace my broken ones so I stopped in during a layover. Got the AirPods 4 ANC. Thought they were expensive at $260 but didn't realize that is $80 over the MSRP at Apple Store! Tried calling but cannot find any working number for this store and website contact has not responded. Currently disputing this with my credit card company.

I get excited when I see a store like this at an airport & I have time to shop and browse…read more However-this is one place you want to avoid at all costs! From what I could see, everything was overpriced (when it was legible marked). Well, figure they have to pay for the high airport rental fees... My complaint is the crappy service-and that they know less than me!

Customer service. This person is very difficult to work with. One of those people who expects you…read moreto know as much about your iPhone as he does. Scoffs at questions. Arrogant and repulsive behavior.

Add one more voice to Jay and A2Z's stellar rating. I happened to be in the neighborhood getting…read moresome skates sharpened and saw A2Z's sign so I stopped in. I'd been looking for a tablet and had no experience with them at all. I am fairly computer Savey having been a software developer for 40+ years but tablets were something of a mystery to me. Jay & chatted for 15-20 minutes, talked about my needs and what I intended to use it for. Jay offered to send me some info on a couple of new tablets he knew about and could order. He also mentioned a different model available at the local "big box" store. I checked out his suggestions plus the big box option that he had mention and it turns out the big box store had a "just introduced" version of his suggested tablet that had a larger screen, more storage and a slightly better processor than his suggestions. Plus it was a few bucks cheaper. All in all I did end up getting the big box tablet but I really appreciated all of Jay's time and effort that he put in with helping me figure out what would work for me and the price range I would be looking at. I went back there the next day to show him the new tablet and got a screen protector from him. He was just the help I needed and did it even if it didn't earn him very much. Can't ask for better help than that. I'd go back to him in a heartbeat for anything he could help me with even if his price wasn't the lowest one!

I dropped and broke my relatively new iPhone (no longer under warranty and no upgrade yet) and…read moreneeded to get a new phone. Not an ideal situation. So I headed to this store in a state of mixed humiliation and frustration. I worked with Bobby, and he was fantastic. He helped me with the new phone and moving service, apps, etc. - which was not easy as the screen on my old phone was broken. We got through it and I was on my way fairly quickly. I was dreading the visit because the last couple of times I upgraded phones (at other stores), it was a production that seemed to take over an hour, so quickly getting things moving and getting me on my way was awesome.

I worked with Bobby, and added an Apple Watch onto my plan. He was kind, made it super easy, and he…read morefollowed through on everything that he said he would do, post purchase. I had a horrible experience at ATT and did have much trust in Cell Phone companies after that.

Avoid this kiosk like your wallet and your phone depend on it--because they do…read more My cousin dropped off her phone with a cracked screen. When we returned 45 minutes later, the device was far more damaged than before. The screen had a large yellow stain that wasn't there originally, and the back of the phone was popped open, clearly mishandled. Instead of taking responsibility, the employee tried to blame us for "giving the wrong phone model," despite the fact that no one asked us for any information at all--no intake, no paperwork, nothing. When confronted, he suddenly took a fake phone call and pretended not to speak English to avoid accountability. To make it worse, Cellairis Corporate claims this location "hasn't been a franchise since 2021," yet the kiosk is still using Cellairis branding, signage, and presenting itself as an official repair location. Whether they're lying or this kiosk is operating under the Cellairis name illegally, it's a massive red flag. We were only not charged because my husband grabbed the phone before the employee could reach for the card reader. This is not a repair service; it's a scam operation hiding behind a recognizable name. I've already reported this to Mall of America security, MOA Guest Services, and informed the Samsung, Apple, and T-Mobile stores nearby so they can warn other customers. Do not trust this kiosk. Do not leave your phone with them. Do not give them a single dollar.

Called once no answer. Called again to leave a message and they blew into the microphone and hung…read moreup.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

My experience at this "authorized Verizon" dealer was unsettling, to say the least. The individual…read morewho helped me was Jay. With behavior that was condescending and arrogant, Jay treated me with disdain, making me feel stupid because I am 75 years old and not familiar with all the au courant cell phone lingo. Manipulating the transaction with verbiage beyond the understanding of any educated person, I thought I had purchased a new iPhone 17 Pro Max at a good price point. After signing the paperwork, Jay informed me my phone wouldn't be available for weeks, and I would have to wait until someone from Verizon contacted me. However, my new plan would start immediately despite not having a new phone. Jay rushed me out of the store because he had someone waiting for him. The next day, my iPhone 11, which I've had for years, began malfunctioning and was unable to connect to a cellular network without an Internet connection. I called to speak with Jay, who said, "Okay, but I have another customer in 40 minutes." I rushed over to the store, and in a haughty manner, Jay asked, "What do you want me to do? I have never heard of anyone having this problem. Do you want me to remove the SIM card?" I had no clue if this would work, and besides, mysteriously, my phone began working normally when Jay did something to reboot it. Shrugging it off, he said, "You can't cancel anything until you have a new phone, and I have no idea when that might arrive." He looked away, and my wife and I walked out of the store. Feeling nervous, I phoned Verizon and canceled everything --the new order and the new plan, despite what Jay had told me. While I cannot comment on this store, I can unequivocally advise everyone to avoid Jay like the plague. Jay obviously shouldn't be working with members of the human race since Jay's superiority allows for no empathy or kindness. We are all garbage compared to Jay.

I wish I could give 0 stars. Tried to trade in my phone here and I had to come in SEVEN times for…read morethem to assist me. Twice they turned me away at the door. Once because they said they had no service and could not process anything but the worker said he was staying open to get his paycheck - even though he could not process a single thing. Second time I was turned away was because they closed in an hour and he told me it would take 3 hours. When I came back the next day it took 30 minutes. Lazy, disrespectful, and outright rude workers - Christian and Jay specifically. All they care about is SELLING TO YOU. The workers literally talked about how all they care about is scoring points with Verizon's system via selling and commission. So messed up.

I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

I called this store ahead to see if they had a particular color in stock and they confirmed they…read moredid. Upon arrival we find out they don't have it in stock and the color is only available online. This is where the frustration starts. Then instead of using the store tablets or computers to get the phone ordered, they used our phone to go into the tmobile app and order it for us, which seemed to entirely defeat the whole reason of going into the store. Why would I come to the store to do something I can do at home? Then I asked for the activation fee to be waived because it shouldn't apply since we were at the store, but the worker just threw up their arms and said it wouldn't let them without even trying. I had to chat with customer service when I got home to get them to credit us back the activation fee. Then the massive screw up comes along. The new phone arrived and I'm getting the old phone ready to trade in. Turns out the worker selected the WRONG phone to be traded in. I call the store and they said they have to cancel the entire order and do it again to change the trade in phone. This is after I already have everything transferred to the new phone. They said I would have to return the new phone and the system might not even let them give it back to me when it's reordered because the box has already been opened and they can't override the system. I again had to call customer service and they were able to sort it out without having to return the new phone, but even they said they've had this happen before and stores will get it wrong. Needless to say we did not have the painless experience we were expecting to have by going into the store. I do not recommend coming to this location unless you're ready to triple check what the workers are doing to make sure it's done right.

This isn't a review for this specific location but rather a review for T-Mobile service as a whole…read more After being with them for 15 years and requiring a cell spot because of poor reception at my home, their customer service has gone in the toilet and their prices started to exceed that of their competitors. I very happily switched to Verizon with better prices and way better coverage.