I just migrated my mobile services from Verizon to Xfinity, merely due to a very attractive bundle…read morecost with my already existing internet and TV services. The migration, activation and ESIM e-card start with Xfinity was the longest two-day nightmare I have experienced with any service provider I have ever worked with (not just mobile ones). No follow up, things are let hanging and one needs to call several times and go through another nightmare that is to speak with the right attendant. Will give them one month to test their signal quality and reach, otherwise will go back to Verizon.

0 Stars, what a horrible experience we had. I went in with my wife with money BURNING a hole in my…read morepocket. I wanted to buy new phones so bad! All the people I came in contact with were EXTREMELY rude especially the rude & arrogant sales associate that was assigned to us. She started off by giving me attitude because I don't speak Spanish... then proceeded to tell me that all the phones are free if we get our mobile service with them. Seemed like a great deal, come to find out SHE WAS LYING to my face! These people are PRECISELY why Miami natives get a bad reputation. Avoid these cons at all costs or go with a lawyer to verify everything in writing. I will be closing my xfinity internet now because of this experience. I wish them all the best but I won't have anything to do with this train-wreck of a company.

As a New Yorker, I'm pretty skeptical and research well - but my Iphone glass cracked and I had no…read morechoice but to find the closest store that could fix it while in Miami. I was really worried my screen would look darker as I had read reviews that other had companies had put in darker glass on their phone. I was really impressed with Doctor Wireless as they were really knowledgeable and my glass looked perfect. ** Thank you to the 3 people working that day. They each had their own strength and were very caring. Please open one in New York!!!

My wife broke her IPhone X screen, it had an inch thick white line that ran vertically and the…read moretouch function was no longer working. This all happened on a Friday at about 5pm. This meant it was an emergency since she uses it for business for Square transactions. I started calling various repair places, got some crazy price quotes and turnaround time. We were in panic mode now. Finally I Called up Doctor Wireless. Fred was very patient and he advised us to come right over. I grabbed the phone and ran over to their location at the Falls Mall. The tech was very professional, he looked at the phone, gave me a very reasonable price quote and said to either wait or come back in 30 minutes. I decided to wait, well he was done in 20 minutes. In 25 minutes I was already on my way, with shiny new screen. Crises everted and money saved. This was by far the most pleasant experience I had with phone repair places. I recommend Doctor Wireless.

Exceptional customer service from Jacobo and Megan!…read more Jacobo was incredibly helpful throughout my phone purchase. He patiently walked me through the entire process and even stayed by my side while I contacted T-Mobile, making sure I understood each step and was able to get everything taken care of smoothly. Megan was equally wonderful! She helped me set up my new phone and carefully applied my screen protector. Both Jacobo and Megan were knowledgeable, patient, and genuinely committed to making sure I had a great experience. Thank you, Jacobo and Megan, for going above and beyond! Your excellent customer service truly made a difference.

When my mom and I walked in we were greeted by Megan. Megan is amazing she helped me with…read more transferring my iPhone to the iPhone 17, she was patient, funny, knowledgeable. She answered all my questions. I would recommend anyone to go see her if they have any iPhone related questions or issues, amazing and well rounded employee and person. Also, during the time Megan was doing a class Steph helped me any additional questions and concerns I had, he was great. 10/10 service. Ambiance was your typical Apple Store it's an aluminum store with the state to the art of Apple products.

Overview of Verizon's Complaint Trends Verizon's customer…read moreservice issues are well-documented across various platforms. High complaint volume -- Verizon Wireless is often listed among the top three most complained-about carriers each quarter. Customer dissatisfaction -- Reviews indicate that many customers experience long wait times and unexpected fees. Service quality issues -- Numerous complaints highlight poor service quality and billing discrepancies. BBB complaints -- Verizon has a significant number of complaints filed with the Better Business Bureau, reflecting ongoing customer issues. Trustpilot +2 verizon the company with most complaints Verizon consistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon.com And I have been a customer for 9 years and it's all true. They sick and their customer service people are 100% retarded. The most frustrating customer care to deal with and then some. Go to t mobile instead which is where I am going Saturday

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

the greatest of all time. Answers phone, very knowledgeable, quick turnaround, fair pricing.read more

Been coming here for over seven years and have not had any issues. Multiple devices. Multiple…read morefixes. Great service open on the weekend. Can complain. Prices are better than most. Highly recommended.

I just moved back to the United States! Yay! What's the first thing I need to do? Get a cellphone…read moreof course! Thankfully this AT&T store was right in my area, surrounded by others so it was a short drive and parking was a breeze. Upon entering my family was greeted by Caitlin who helped my family and I connect my phone to it's line. Working along side her was another service rep. Who was thoroughly bothered by our presence (mind you the store was empty of customers besides my family).Thankfully after telling him "sir I'm not trying to argue with you?" He stopped with the back and forth banter and left us alone... all of this over a piece of paper that was supposed to come with my phone. Overall my needs were met in a timely manner but next time I will drive 5 minutes down US1 to go to a different store.

Great job by Leo and his team in resolving issues with a flip phone and converting it to a sale of…read morean iPhone. The team at this store is friendly and exceeds expectations.

T Mobile at the Falls saved the day for me today I bought a…read morecontract 1 year ago and had a major issue today . The rep Estrella displayed exemplary customer service.as she did when she made the sale last year Thanks for your patience and attention to detail

Despite the negative reviews, We have nothing but good things to say about this store in the two…read morevisits we made in two days. With each visit, we dealt with different customer service agents. When we went in to ask about making the switch from another carrier, we spoke with Oliver who was extremely helpful. We had countless questions regarding the plan and phone features which were answered in great detail. Oliver had informed us that though he would not be there the next day when we were going to sign up, we could ask for his associate. The next day when we went in, the associate was helping someone else with a new plan so we were attended to by Kelsey. LIke Oliver, she was very helpful and went out of her way to ensure that we were taken care of. It was refreshing to experience such a level of customer service.

I cracked my phone recently and came here to have it fixed. From beginning to end it was a good…read moreexperience with uBreakiFix, l called before going and they gave me accurate time and cost for the cracked screen to get fixed. Everyone I spoke to was polite, and getting my phone fixed only took an hour. I went around 12-ish PM on a Wednesday. Thanks for fixing my phone!

Someone of the name of suri or seddy told me they can't help me to make a claim after they told me…read moreto buy insurance and then I was told earlier this day to come in and they could help me I was told "he doesn't have time" even though there's a hour left in the day and it takes 10 minutes

03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Phone had warranty by Asurion. The instructions that were given to me online weren't clear but…read morereferred me to this location. The front desk man was very vague and not helpful at all and actually brushed me off. I called back Asurion and had them cancel my claim and took the phone to Allin1fix in Leisure City. They had the phone up and running in 30mins without having to change any parts. The technician charged me peanuts for his time. I was so grateful I gave him extra.