I highly recommend that if you want a cell phone DO NOT GO TO THIS STORE. My first visit was the night before Easter and my husband and I were looking to change providers. We spoke with a salesman and he explained a plan that we were interested in but were unable to complete the transaction because the kids weren't with us to change their phones over. We made an appointment for the following Monday and that he was not working on Monday but would get us a different salesman. We arrived for our appointment on time but the "appointed" salesman was already busy. We waited about an hour, the store was busy and the salesman never became available. In the meantime, the asst. manager, Daniel, was just standing around watching everyone else work. I went over and asked to be on the waiting list since the other salesman was taking forever. We finally got to see our second salesman Leslie, we explained what we wanted and told him what we agreed to with the first salesman. He explained the insurance was a little different from what we were originally told and set us up. Explained that we would get a phone credit of $445 per phone form our current provider. I asked if that meant if we owed less than $445 dollars on our phones from Verizon then we would haven't to pay for those phones. He said yes, they would give us a Visa to pay off the phones when we switched over. All we needed to do was bring in our final bill and they would give us the Visa. When I brought in the final bill and talked to my third salesperson, almost 2 weeks later I was told that I would have to wait 4 to 6 weeks for the Visa and it did not pay off the phones, only a percentage and I would have to pay the rest. The most expensive phone was $412 (still within the $445 limit) When I explained that was not what I was originally told she said that was what was meant and what I should have been told. By this time, I felt like I was totally taken advantage of. I spoke to three different salespeople and was told three different stories. I went to Verizon to explain that I need extra time to pay their large bill and asked what they could do to win me back. They agreed to the terms, I went back to AT&T, talked to another salesman, turned in my new phones and cancelled my service within the 14 day grace period.
While I was at Verizon I called AT&T to confirm they would still send the Visa card to compensate for my old phones that they kept. They said that I wouldn't get anything. They took my old phones, got their new phones and accessories back and I would not get ANYTHING. When they brought over the asst. manager, Daniel, he was very rude, and repeated that I would not get a thing from AT&T. When I asked if I should contact my lawyer, he stated that once I brought up "legal issues" he was no longer obligated to talk to me and walked off. This man does not have the personality, experience or professionalism to be a manager of any establishment that deals with the public.
To sum up my experience, I spoke with 4 different salespeople, told 4 different stories of how things would be done, they got their phones back, kept my original phones which they don't feel they need to compensate me for since I wouldn't stay with AT&T. Now I still have to payoff Verizon for the old phones, and purchase new phones since I am not able to reactivate my old phones. Even with this extra expense with Verizon, I still feel they are the superior company over customer service and phone service than AT&T could ever hope to be.
it would be better to put 2 tin cans together with string than to use AT&T. They either don't train their salespeople correctly (since they have conflicting sales strategies) or they hire liars. read more
