Fantastic service. Ask for Zaira. She was a joy. Incredibly helpful and skillful!!read more

What can I say, this T-Mobile location just reinforces why I am a T-Mobile Subscriber for over 14…read moreyears, it's the customer service! Big Big Big shouts to Christal and in a close second place, the manager of this store, they were phenomenal. I came in with not such an easy asks, which included moving my prepaid number to my postpaid account and postpaid to prepaid, I had a locked e-mail address in the system and some other things that needed tending to. Christal spent the time with me and was calm, cool, collective and super sweet, kind and helpful every step of the way. I am so grateful for Christal, her manager, T-Mobile overall for providing stellar customer service. T-mobile overall is a company all brands should aspire to be like because they provide a great service at a very reasonable price and along with that comes excellent customer service in person and over the phone. If you are in the Queens or Long Island area visit this location too for your next phone, they are EXCELLENT. One more quick story, one of the staff members was about to run out quickly for lunch and saw a customer walk in. He stopped his lunch plans to help out this gentleman. I mean c'mon you don't hear of people doing things as wonderful as that, these days anymore. It just shows how incredible this T-Mobile branch is! Folks just stop with Verizon and AT&T and come on over to T-Mobile, you will thank me (I'm a customer who just loves everything about the service and cannot stop raving!!). Visit Christal or any of the amazing people who work at the Great Neck Road T-Mobile Location and tell 'em that I sent you!

Stay away from this store at all costs. They will scam you into promotions that don't exist that…read moreinclude receiving devices that you would be paying full price for. All I wanted was to upgrade my phone and I ended up paying $300 more on my next bill, not including the actual payment for the upgraded phone. When I tried to return the device, they lied to me and told me that I only had 14 days to return it when Verizon confirmed that I have 30 days to return and in some cases, up to 60 days in total. This is an authorized retailer. Not a true corporate store. Remember, they operate differently. BEWARE!

I came to this location in hope of switching carriers - walked in during the afternoon to an older…read moregentleman on the phone. The store was empty. He nodded at me and continued with his conversation for the next 5 minutes. As he was hanging up the phone, a woman came out of the back and sits at the table, I realized he must be helping her - thats ok! What's not ok is he never said one word to me hahaha he turned his back to continue helping her so I left and won't be back! A "how can I help you today?" "Can you give me 30 minutes to wrap up with this customer" would've helped.

Never disappointed. Took my IPhone to get a screen repair (completely replace the screen)…read more They did it so fast and the phone looks brand new again . Price is very reasonable. Highly recommend it.

So I had the screen and LCD for my husband's mini iPad fixed here - the repair was faulty and one…read morecorner started to lift up. I brought it back and they redid it and I haven't had any further issues. I would have left a 4 star review at that point. While it was annoying to come back, they were professional and courteous and these things happen - even at Apple. Today I called a few times bc I have two more cracked iPads - no answer. I checked their website and they should be open. I drove by and the lights were on and an "open" sign hung in the window. After finding street parking on a Friday - and did I mention my 2 year old was with me? - I get there and the door is locked! I knocked, I called, nothing... how unprofessional and aggravating. I had to bribe my kid with a lollipop to get him back in the car seat (ok that part isn't their fault)!

I use Verizon fios tv and twice already the set boxes went out and the tv service stopped my…read morebrother who is the primary on the account calls and spends hours with the tech who says do this and that. and yet today it happened again. I wish they would give set top boxes that work properly and do not go out so fast

Verizon on union turnpike: John continues to help my sister…read moreand I with the billing of our phones we recently got in March. Since then, every bill has been abnormally high and incorrect. The customer service lines are not helpful and always make it the customers problem. Instead, every time we ask John for help, he is always there to assist us, help us, and get us the correct billing each cycle! He is honest and I recommend him to all! Thank you John!!!

Went to the store to get my phone fixed and it started out well. There was no else there. The…read moreAsurion rep who fixed my phone was absolutely amazing. The other AT&T employees were not. They did not know how to upgrade my Iphone ...One of the women working in the store had her mask off taking a personal call about her expiring lease and her 1 hour commute (same one who didn't know how to upgrade my iphone). Would not go back here.

Just overheard my bf on the phone with Indra from the location. I never hear my bf lose his cool…read morewith people. She wouldn't let him ask his question and kept talking. He asked to finish his question 3 times. Not only does she lack customer service etiquette, but when asked how to spell her name she came out with attitude. I'm sorry but customer service needs to do better. He broke his phone and just needed some damn help. At&t please stop hiring people to just fill positions

The service was AMAZING by Kenneth at my home in Garden City Park…read more Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.

My husband and I had the pleasure of meeting and working with Ameet at this Verizon retail store…read more HAD THE BEST EXPERIENCE. Ameet is the ultimate professional. She took the time to explain everything with such patience..........She should be commended and noticed for her professionalism and warmth........Will definitely return for any other phone needs......... Thank you Ameet !!!

Service and pricing was phenomenal. Agent was very helpful with my Samsung Galaxy purchase.read more

From the owner: Newrockwireless specialize in online wireless smartphone sales , we offer a wide selection of new…read moreand pre-owned unlocked Apple iPhones, Samsung Galaxies, Google Pixels , Xiaomi , Tecno, ZTE, Maxwest, Motorola and other brands. We have competitive pricing , free shipping Nationwide and all new products comes with a manufacturer warranty. Shop at Newrockwireless and find smartphones for every budgets.

Amazing service! Mysister shattered her entire screen on my Iphone 7 and after getting the screen…read morereplaced here, it looks and feels like a brand new phone! They were able to fix it in less than 15 minutes replacing it with OEM LCD, and gave her a protected screen for free. Definitely would recommend!

From the owner: We change broken iPhone screens/Lcd in about 10-15 minutes and offer the lowest price in the area…read more Currently, we change screens for iPhone 5, 5s, 6, 6s, 6 plus and 7. We can also help you if your phone has a minor repair issue. Stop by and we'll be happy to help you.

Went to get a phone upgrade for myself to my wife and the guy ended up changing up my business plan…read moreto make it more expensive somehow told me it will be cheaper than what I was paying, but noticed my bill was over 100 bucks more plus and didn't apply any of my existing promotions. not saying everyone there is bad but just be careful and question what they are doing.

Alex was really amazing from beginning to the end of the upgrade of my new iPhone. He really vibe…read morewith me once he felt that I was unsure about what I wanted to do as of upgrading and transferring from android to apple. After everything was done he found all the best ways for me to save money and make it an easy transition. Everything was done within in hour which was surprising because I was expecting a longer time. Place was clean places to sit and greetings is on point.

Brought in 2 laptops to be repaired. One was something that they couldn't fix because the laptop…read morewas a but old, fine. My problem with my other laptop was the GPU fan had stopped working. I asked for a quote before anything was done and they told me $150. I seemed hesitant and that's when the other worker from inside the office (owner or manager?) came out and tried to convince me it would take a few hours of labor and they would have to apply new thermal gel(I later found out this was not a huge deal). This seemed a little fishy to me so I told them I would think about it and left with my items. Forward to a week later, I ordered a new fan from amazon, costed me $16 and VOILA!, problem fixed in about 40 minutes. Moral of the story, do your homework before you take your electronics anywhere to get fixed to avoid getting hustled.

Daniel knows his stuff. Thanks for repairing my iPhone. I recommend this location is you need…read morerepairs for phones, tablet, computers and drones.