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    AT&T Store

    1.9 (23 reviews)
    Open 11:00 am - 6:00 pm
    Updated over 3 months ago

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    Optimum-Lubbock-Quaker

    Optimum-Lubbock-Quaker

    1.6(13 reviews)
    2.3 mi

    I was a loyal customer for over 40 years--but the last three have been a steady collapse in…read moreservice. Getting a technician is nearly impossible. When you do reach support, you're told everything is "working fine," while every device in your home cannot get connected. Seems like all my devices fail to connect to their equipment at the same exact time. After exhausting every fix on my end, I finally gave up and switched to fiber. I canceled my service on February 20th then returned all equipment on March 9th. The representative in Abilene where I returned the equipment assured me my account was fully settled. Then April rolls around, and suddenly I'm being charged for another month--plus a late fee. To make matters worse, I drove to the Optimum store in Lubbock to resolve it, only to be told they don't even handle cancellations. So customers are left chasing answers between departments that won't take responsibility. After four decades of loyalty, this is how it ends: poor service, billing errors, and zero accountability. I shared my experience locally and found I'm far from alone--many others in my town of 11,000 are dealing with the same issues. There is no way in Hell I would ever recommend Optimum. If you're considering them, think twice. If I could rate this lower I would.

    Here's your low price - just e -sign right here and your all set - any problems call this number…read moreand they will begin all the hidden charges that I haven't discussed ok - We are all managers here to trick you,. First bill for simple internet 40 bucks oh hell no $108.00

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    AT&T Store - mobilephones - Updated May 2026

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