This store provides terrible service. My screen was handled carelessly during the repair, and they…read morecompletely failed to fix my blurry camera. When I called to check the lost-and-found for my old case that was left on the counter, the lady that had answered was passive-aggressive, refused to check the drawer, and rushed me off the phone. A two-hour trip for an incomplete, careless repair and rude customer service. I paid $140 for this bullshit.

The price to replace the battery in store was exactly the price that they quoted over the phone…read more It only took them 30 minutes to do the work and the clerk went out of his way to help me find a specific dash mount. Overall great experience and I highly recommend them for anyone needing cell phone repair.

I took my cell phone to Flex Cell Phone Repair. Based on the diagnosis of Flex employee, i paid…read more$99.00 in advance of the repair. When I came to pick up the phone, an employee told me, "Unfortunately when we attempted to charge your phone, it caught fire!" The phone is now totally fried. Employee told me I could not get a refund on the payment I gave them.

I went to Flex because of the reviews. Best choice I could have made. Young man was a blessing. He…read morelistened to what I had to say and in a very short time had solved the problem. I was overjoyed that he could fix it and that i didn't have to buy another phone. Highly recommend this shop!

Terrible experience with Battery Joe. After 30 days, my order had still not shipped. No way to…read morefollow up via phone - no answer to phone calls despite multiple attempts. No answers to emails to customer support listed on the website. I ended up cancelling the order through my credit card company.

Elite service and customer service. Used mobile service on both my personal vehicle and company…read morevehicle.

Well I approached the counter and asked about getting the screen on my iPhone fixed the gentleman…read moresaid it would take 40 minutes and he didn't tell me the price and I didn't bother to ask because I'd be willing to pay. However I approached the counter 45 minutes later not wanting to rush him, he says it will be another 15 minutes. Upon the completion of my repair the price comes out to $130, which was expensive but it's a Sunday and I wanted my phone. i pay an additional 20 for the gorilla glass screen cover. I also noted that the actual screen mine was replaced with was very cheap- plastic like, not even close to the quality of the original. I also purchase a otterbox from Walmart. I drop my phone a week later and it cracks my screen straight across from about a three foot fall. I wouldn't normally leave a review considering I did drop my phone. However when I am charged double over other competitors for a lower quality repair that cannot withstand a common fall for most people, then that's when I feel like a fool. Expensive repair, cheap repair parts and poor service...

Leslie was able to help me out more than i even expected. Completed creating an account and…read moreactivating my new sim within minutes. Was very pleased with her help and hospitality considering it is just a kiosk. Thank you!

I have been a Cricket customer for 4 years and I have been in retail stores all over Texas and I…read morecan say I have never had the worst customer service at any location then I had here!! I called and spoke to the manager Juan and he told me he could waive my activation fee if I go to him! So on I came into the mail and went to the Kiosk which he was not there so a girl named Stephanie walked over to me after 10 minutes of her standing there speaking to another girl who worked their and once I told her what I wanted she said okay and walked away from me! I had to follow her around to tell her I wanted to add a line and picked out the phone and man, this is when things went to bad customer service to the worst! Not only was she so horribly rude and unprofessional to me but she proceeded to try to charge me 70 bucks more then what was discussed with the manager! Once I mentioned it wasn't what was told to me then she got even worse and kept telling me " I know I'm being rude but this is how it works" oh hell no!! So I told her I'm taking my business to Best Buy and she said "Fine, whatever do what you want!" And turned her back to us! Then got on her phone and was giggling while I stood their! Stephanie has to be the most rudest, ugly attitude and unprofessional sales associate I have ever meet! If I was the manager I would either fire her! Either way I had to go to Dallas anyways so I went into a Cricket there and they helped me! Even gave me a free accessory after I told them how I was treated in Lubbock!

they literally gave my partner a defective phone after she cracked her original phone. a DEFECTIVE…read morephone. Then, they claimed they couldn't do anything about it. She finally got them to mail her another phone and told her it would be same day delivery. Now it's 2 days later and there's no phone. Also, the online tracking stopped working and Verizon says they can't do anything about it. Verizon is the least helpful they have ever been to the point where they won't even give us their supervisor and customer service doesn't even want to do the job the signed up for. Don't use Verizon, they literally are so stupid and don't know anything they are doing and will not help you at all. So hopefully you're not stuck out of town with a defective phone like my partner is. Thanks Verizon!

This is the only Verizon store I will go to in Lubbock. The staff are extremely helpful and very…read moreapproachable. Chadd completed 3 upgrades for our family at one time. He was very patient and walked us all through the steps and made sure we had all of our app, contacts, set-up our free (Hulu,ESPN and Disney Plus) before we left the store. Wonderful experience, fast and friendly.