Update: I now have taken the phone and new screen into Gadget Doctors and let them look at it. They…read moresaid they don't have the Loca Glue to glue the new screen on, or Ultraviolet light to cure it. They just replace the whole front of the phone. That is why they charge $55 flat rate.

This selfish person destroyed a device that had my military pictures from Iraq. He did not…read moreapologize and did not care one bit. Find yourself a business that won't destroy your device.

I was a loyal customer for over 40 years--but the last three have been a steady collapse in…read moreservice. Getting a technician is nearly impossible. When you do reach support, you're told everything is "working fine," while every device in your home cannot get connected. Seems like all my devices fail to connect to their equipment at the same exact time. After exhausting every fix on my end, I finally gave up and switched to fiber. I canceled my service on February 20th then returned all equipment on March 9th. The representative in Abilene where I returned the equipment assured me my account was fully settled. Then April rolls around, and suddenly I'm being charged for another month--plus a late fee. To make matters worse, I drove to the Optimum store in Lubbock to resolve it, only to be told they don't even handle cancellations. So customers are left chasing answers between departments that won't take responsibility. After four decades of loyalty, this is how it ends: poor service, billing errors, and zero accountability. I shared my experience locally and found I'm far from alone--many others in my town of 11,000 are dealing with the same issues. There is no way in Hell I would ever recommend Optimum. If you're considering them, think twice. If I could rate this lower I would.

Here's your low price - just e -sign right here and your all set - any problems call this number…read moreand they will begin all the hidden charges that I haven't discussed ok - We are all managers here to trick you,. First bill for simple internet 40 bucks oh hell no $108.00

I have used this location on a few occasions. The previous two times I have been there I have been…read morethoroughly disappointed. 2 years ago I pre-ordered an iPhone 4S, the representative was not engaging, and the pre-order took 1.5 months to ship while people were able to walk in and purchase without a pre-order on release day. Today I walk in hoping to renew and asked the lady checking people in if there was any chance they had the new iPhone 5S. Her response was very rude. No "sorry we don't have any in stock" or even "sorry no". She gave me no indication as to when they would be receiving more. She said one word to me "no" in a tone as if I was an idiot for even asking. As if my previous experience with purchasing an iPhone wouldn't have convinced me not to preorder. I usually do anything I can to support storefronts, preferring to give my business to a store whenever possible. I will be conducting my cellphone business online from now on.

Do not use the 82/Slide location. Miss Personality takes your name when you walk in, cuts you off…read morewhile you're explaining what you need, and then tells you you're number four in line and to have a seat. I couldn't even get a smile or eye contact. Then, she stands at the front door watching videos on her phone while four of us wonder around and wait for 15 minutes as only one guy helps one customer. I asked if there was anyone else available and she said no, she has to take names and can't help anyone. That makes absolutely no sense to me, so I left and drove to the Milwaukee location where two people are happily helping two customers and let me know when I walk in that I'm behind one other person and one of them will be with me as soon as they can. Such a different experience already!

Absolutely love this location It's near home and the guy Jon there is so helpful. I am not the most…read moretech savvy so having a go to person on literally anything is awesome! Thank you and I will recommend this place

From the owner: We offer the best phones, on the best networks! It's Boost Baby!read more

Had an issue with my phone and this location ordered me a replacement one. Like my first dates, I…read morewas in and out within 10 minutes. The workers were professional and the store was clean and organized.

I was very upset with AT&T, ready to cancel all service. Chris, the manager, Damian and Kenneth…read moreworked diligently to find a resolution for my frustrating situation. After 3 1/2 hour with customer care it was resolve. Get professionalism, courtesy and patience. Stop by and get to meet great people.

I would not recommend this location at all. AT&T's customer service has gone significantly downhill…read moreover the past ten years but the level of 'I can't be bothered' by the manager, Chris, is next level. Little to no concern about much other than getting a sale. Did not listen to needs despite me asking questions for understanding. Did not offer solutions unless I specifically asked. I was not made aware that what he initially promised wasn't feasible or reasonable and I was misguided into a purchase without relevant facts. I will be looking for service elsewhere, due to my interactions with Chris. Which is sad, because myself and my family have had service with at&t for over ten years.

For a digital media company, your website is terrible. Accessing email rarely works, but the…read morepayment section always works. Your site seems out if date and unresponsive.

I have never written an online review before, but I felt I had to say something about this company…read more I'd give them less stars if I could. Had it for 3 months. Service frequently went out. Tried to charge me extra for any service. And when I tried to cancel they had no problem wasting hours of my time. DO NOT USE THEM.