If you looking for a new phone, new service or just have questions - this is by far the best of any…read moreVerizon providers I've seen in the area over the years. The store manager David is incredibly knowledgeable, patient and helpful in trying to meet his customer needs. Thank you David for your outstanding customer service!

I rarely write reviews,but the store manager David was truly exceptional.He resolve our previous…read moreissues and went above and beyond by lowering our bill, his patience and knowledge were extremely impressive. He deserves 10 stars.

Carlos is extremely rude and belligerent. Blatantly lied on a customer of 21 years, called the…read morepolice to make a false report (then retracted and said he didn't want to when he was caught in a lie, refused to give a manager's name and was aggressive and hostile. There is a police report to prove this. In addition, after him berating and being abusive with his customer, the Verizon staff now has people leaving false positive reviews. There is a police report that proves Carlos weaponized the police and falsely reported an assault. Also, I'd advise Verizon security to investigate extra charges for customers because a $10 charge could not be verified. Even through Verizon corporate.

I would not go here!!!! My parents went to go upgrade their phone and this store took advantage of…read morethem. The rep LUIS C, added mobile protection on all my line which I did not authorize. Also they over charged for accessories. They did a 5G sim activation for $60. I called Verizon, and they don't charge for 5G sim activation only upgrade fee. THIS STORE IS GOING TO RIP YOU OFF!!!!

Today I patiently waited in the small neighborhood storefront in Windsor Terrace while the customer…read morerepresentative helped set up a phone for father & son. After completion, a man (who entered after me) jumped in front to talk to the rep. I was disgusted by his nerve and the fact that the rep didn't stop him in his tracks to say that I was next. Terrible customer service!

Great experience at the Verizon store in Windsor Terrace today when I went to get a new phone. I…read moredidn't realize it was a smaller store and, of course on a Saturday morning, a lot of customers were popping in, but the gentleman working there handled the stream of queuing customers quickly and efficiently. He was a great sales rep who listened to each customer's needs and made cost-saving recommendations, and he was able to expertly multi-task to simultaneously help customers buy new phones while transferring phone data for prior customers. It could have been an awful experience, but it was great and impressive. Thanks so much! This is my go-to Verizon branch moving forward.

If I could give them 0 stars, I would. They sell you a device telling you it's "free". When you…read moretry to cancel within their allotted "30 days to cancel", they assure you the problems you're having won't continue. When you don't cancel in the forst 30 days, you're on the hook for the full value of the devices. They give you credits on the bill. Until the very next month when it jumps again. They tell you it won't happen again. Until it does and you spend hours on chat and phone to get them to credit what they never should have charged you to begin with. They tell you your deivce is "free" but that's not true. Buy a crap device and go with a prepaid service. You're better off.

Don't no matter what just Don't!…read more Recently ordered a new Fios service in Lefrak City Queens NY - Huge complex. Without any prior notice or alert they rescheduled my appointment to 20 days later. In an email with false statement they claimed "they tried and couldn't reach me". (A Rep over the phone admitted that there are no record of any phone call or text placed to me about this rescheduling) When escalated to a supervisor her response was take it or leave it! (That was the same response of the sales person when I reach out to him about this incident). Disrespecting prosecutors client's time indicates a subpar unacceptable customer service practice with a 3rd world approach to come further down the road! Don't! just don't be tempted to engage with Verizon despite their competitive pricing tactics!

We went to this location to troubleshoot problems with our phones that most probably was going to…read moreresult in replacement. The store itself is small, very clean, well-organized with calm helpful atmosphere. We would like to give a huge shout out and recognition to Ann who was the person who assisted us and was just fantastic in helping with our phone issues. She explained all with competence and empathy which resulted in a really positive customer experience. She is absolutely an asset to her employers, and we will recommend others to this location and to also ask for her to assist them although it is our impression that the personnel all work together in a collaborative way to assist customers as well as each other as it can get busy due to its smaller size. Kudos to all!

First visit, I was pleasantly surprised. I had been visiting corporate Verizon stores and having an…read moreawful experience. Somehow the salesman here at the authorized retailer could get me an upgraded phone, "free" and a cheaper monthly plan. I should have known it was too good to be true. No matter how many questions I asked, he couldn't explain things clearly to me, so I really should have known better. But Verizon had already worn me down with every other Verizon store visit and argument to try and get a new phone and cheaper plan. So I got a new phone, after $200 something in upfront charges (taxes, fees I don't know anymore). A week goes by and I see my new bill is now over $100 more than my previous bill, rather than lower, or even the same! So I walk back in and try to go over the bill, with the same guy who helped me before, to understand what has happened. Somehow I had a second line, insurance and a hotspot all added that I didn't need and didn't ask for. Again, no matter how many times I tried to ask very specific questions to understand why these were added, can I remove them to lower the bill, he kept worming out of clear answers, and essentially told me that my bill would GO UP if I tried to remove these add ons, even though they appeared to be additional charges, and I didn't need any of these features. Its totally possible that I misunderstood something, but if that is the case, then you should be able to clearly explain the charges to me and my options. He could not do this. And nothing he told me was confirmed by Verizon customer service. I walked out and called Verizon customer service and they were able to remove all the add-ons and confirm those features were not providing me with any deal or promotion, and that my bill would absolutely be lower without those things. We'll see, because I wouldn't typically give any Verizon corporate employee a good review on customer service either, but the Verizon customer service rep I spoke to this evening was exceptionally nice and helpful. But the guy working at this retail location on Mondays was deceptive and intentionally confusing, and possibly outright dishonest. I'm guessing he got some sort of commission on whatever he was trying to add to my account. I will never use this place again, even if the location is insanely convenient. Maybe all authorized retail locations are like this, this was the first one I tried, but I will never use this one again.