Worst customer service, and they do not back up the products they offer. My elderly father had an issue with his iPhone. After contacting AT&T, he was informed it would need to be replaced by Apple. After contacting Apple Support he learned he would need to set up for a replacement, which would need to be done through the mail as there are no local stores, and he is unable to drive himself to Medford. So he starts the process for a replacement phone, but in the meantime he has no phone, or no landline. I contact the store to see if there is anything they can do for him for a few days, until he receives his new phone, in case of an emergency. I'm told there is, however, it would cost him additional fees. He's already paying for a service, which he can not use for the time being, because the phone he purchased through AT&T does not work. I understand the "usual" process, but how is there nothing that can be done, in a situation like this? Why should someone have to pay for MORE service when they aren't even using what they are already paying for? Do not shop here, they do not stand by their products. read more