The one employee up front was very helpful. She had to go in the back of the store for every…read morequestion we had. There was a gentleman waiting in line behind us for at least 30 minutes with no assistance. You could smell weed every time the back room door was opened. The manager and her boyfriend were apparently back there smoking. The manager never came out to assist so the poor man just waited even though we offered to let him get help ahead of us. The employee said once she's in a screen setting up phones she can't get out to help someone else. There are no actual computers set up in the store to assist customers and they had extremely limited stock. Looked closed when we approached. Very strange business, I wouldn't recommend.

There is ONLY ONE employee that actually knows what he is doing (don't remember his name but he…read morecarries that location on his back). Just walked in to get more screen protector replaced and I was unsure when the location closed and apparently it closed at 7:00pm and I walked in at 7:01pm and I stood there figuring out my phone model and what I needed and I had two women just stare at me like I was crazy and after I stood there figuring out what I needed they gave me attitude and let me know they were closed. Didn't even bother to tell me as soon as I walked in or ask what I needed help with. I will get their names and put them on here as soon as I get them. The customer should be the top priority and as for these two women they did not care one bit. Please go to any other location if you need. But shoutout that one guy that carries this location you know who you are.

Hí People don't know what they are doing there…read more I had a problem they didn't know how to fix it. Later I figured it out myself làteř

Employees at this store are knowledgeable and helpful. They have helped us communicate with…read morecorporate to correct errors in billing and always acted professionally.

The staff at this Tmobile is the BEST!! We had some old Sprint phones & they were able to give us a…read moreHUGE discount on all brand new phones. Tbe service is much better now that we have 5G with T-Mobile. I am thankful that they bought sprint. Thanks for making sure we got such a great deal!!

I visited this location for the first time today and it was not a pleasant experience. My screen…read moreprotector needed to be placed and we have that great T-Mobile insurance that covers screen protectors. I was told that under my account it showed the wrong screen protector replacement. Ok. Well as they can see I have insurance, I only have this phone activated on my number and qualify for a replacement. The associate seemed uncertain so popped her head in the back to, who I'm guessing is a manager. She comes back out and tells me I have to go back to whatever store I ordered my last screen protector from and she can't help me. I find this silly as this wasn't my error it was an associate error, or atleast that's was it seems to be. This was irritating but whatever, more irritating was during this banter my toddler was needing to use the bathroom. If anyone has potty trained before you already know how quickly 'i need to go potty' can turn into an 'uhoh'. I was told she could not use the bathroom and to wait. I said well i can't. Then who I'm Assuming is the manager comes out and tried to handle the situation and tells me that another store messed up and they can't help me. By the time i left i was fuming as i would have probably been ok with the screen but their disregard For customer service mixed with the lack Of empathy was a completely turn off and i would never recommend this store. At the end of the day, I pay $10 extra a month for insurance to be able to replacement my protector and was turned away, which according to 3 other stores I called since my visit to Huntley T-Mobile, should have not happened.

Not all T-Mobile stores are created equal. I typically dread going into any carrier, especially…read morewhen it's busy. This was different. There were a lot of customers in there on a Wednesday night but thankfully there were enough seating areas and seats that we were able to sit while waiting for our turn (avoid mall locations at all costs). Stefan checked us in after we sat for a few minutes. After about a 10-15 minute wait, we were greeted by Stefan who brought us to a table we could sit down at. I love that the tables were small so that it felt like we were in a little private room while we explored our options. Stefan walked us through the entire process, was extremely patient (my parents speak English well, but they have a hard time with hearing it quickly and deciphering the content in the moment). He was a true professional and explained and confirmed everything we asked of him. He definitely deserves a raise and because of this experience, I will go to T-Mobile soon to extend my own contract and add 3 additional lines for my fam.

Let's face facts we all dread having to get a new phone because of the amount of time it can take…read more I have to say we came out to the T-Mobil in Algonquin and I'm glad we did! Their employee Eddie was truly one of the best customer service people I have met in longtime. He was knowledgeable, thorough and made sure we got the best price possible. I have to say we will be coming to this store from now on. The store was clean and well stocked! I wish I could give them 10 stars I would!

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

Gerardo Diaz. clearly doesn't value your time. he is all about just selling the customer. Better…read morelearn customer service.

Horrible location, no one greets you or even asks you if you need help, we got completely ignored…read moreand not even acknowledged.