A sales person at the Harrisonburg Va store let a unauthorized person into my account on 7/14/25…read morethey had paper work in my name and marked a / where I should have signed I and my husband are only ones that are authorized we were both at work knew nothing about it till we saw paperwork I went Friday 7/18/25 to talk to mgt to find out how this happen he never told me that he said he would talk to sales person and make note on my account which should not have to do because I can not get into my account without ID and a Tex sent to my phone for me to ok on 7/14/25 they checked unauthorized person ID and his name is not the same as my husbands in anyway so want to warn everyone to watch your account this is fraud

The manager was rude and dismissive. Told me to call the 800 number for help. The lady on the…read morephone was helpful and said "usually the store will call us for help with this issue." Our guy could not be bothered to help. I'm taking my $200+ monthly bill elsewhere as a result. This was the final straw. TERRIBLE CUSTOMER SERVICE.

My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.

These folks are the best. I brought them my Series 1 Apple Watch and they had it up and running in…read moreno time. Brought my daughter's iPad and they had it fixed in a day. The best in town.

If you like your electronics, don't take them anywhere near this place!!!!!…read more I paid $175 to have them replace the screen of my iPhone 6+. I keep my phone in a big case, so it took a little while for me to figure out why the screen felt so weird & squishy. I took it out of the case & finally discovered that HALF THE SCREEN ISN'T EVEN ATTACHED TO THE PHONE. Now there's all kinds of dirt, etc inside my phone. I returned to iRepair & they refused to do anything about it. Unbelievably bad "repair" job & even worse customer service!

I paid $147.42 for a new screen for the iphone 12 pro max. It was so glitchy, for example, trying…read moreto type it would auto type random letters. It was so bad I asked Gadget town, what can be done. They say, "yep those phones with those screens often have problems" I'm thinking, then why offer this service. I told him my previous cracked screen worked better and I asked if he could just reinstall it. He then proceeds to say, for $20 more the OLED screen is great. Well, $20 more and after a few weeks, I'm noticing glitches with this one. The screen won't work while plugged in and when it's in my pocket, it will randomly select and activate apps. My advice is, go to a professional for new screen installments.

I cracked my computer screen and was recommended by my schools IT department to take it here to…read morehave the screen replaced. My computer worked fine and everything with the crack in my screen but I still wanted to have it fixed in fear of the crack getting worse. Once I picked up my computer after having it fixed the computer started acting like I was switching it into tablet mode and the keyboard and mouse pad would not work. I took it back in to have them look at it. The guy "fixed" it for the time being while in the store but by the time I got back home it messed up again. And the only solution was to fix it temporarily and he wasn't even sure how to fix it without opening it up. I decided to call Best Buy to have them look at it because I do not trust these guys to touch my computer again. I do not recommend them

Working with David has by far been my best experience with any sort of technical support so far…read more I've brought my Macbook Pro to him for three different issues over the past few months, and each time he fixed the issue and completed the repair within less than 24 hours of me dropping the laptop off at his shop. Many independent tech support shops can be sketchy or overcharge clients, but David's prices are completely reasonable and he will ensure that you understand what you are being charged for and why. Both his prices and his speed of service are considerably better than alternative options in Harrisonburg, and he will lay out all possible options for your repair so that you can choose what's best for you. Additionally, after dropping my laptop off I received texts informing me about the status of my repair and when it was ready for pick-up. David really cares about his customers and during my visits to his shop I saw other clients receiving the same sort of helpful, positive attitude from him. I would recommend Tech Support Inc. to anyone who wishes to receive the best solution for their technology troubleshooting.

He has repaired and removed viruses on 2 different laptops over the past few years. Always pleasant…read moreand upfront about what he can do and how quickly. Prices always seem fair.

My phone broke while my car was in the shop so I had to get it fixed asap in case they called in…read morethe morning. When I got to the kiosk they were already closed, but offered to stay open to quickly replace my screen.

I would not go to this place again. I thought I was getting a good deal the first time, but then…read morethe phone dropped while it was still in its case, and the screen cracked in such a way that the touchscreen didn't work. Overpriced and shoddy.

Ptrsented my Macbook pro that would not start up. The personablestore person started it up in…read moreseconds and sent me on my way with no charge!

They told me charging port needed to be replaced after "trying to clean it". Said it would be…read more$153.00. Mr Fixit cleaned port for $30.00 and it's good to go.

excellent service, friendly staff, all around great place. Went to three places before this and…read morethis one's the only one that actually fixed my key fob battery and did it in no time. 100% recommend . Props to the staff especially for being funny, friendly, and super helpful.

I bought two batteries here in April 2019, used them in an RV that sits unused 99% of the time but…read morewe have it hooked up to a trickle charger so we do not over charge the battery. It lasted 1.5 years and they offered me no warranty and wanted full price for two new batteries. I buy all my batteries here or should I say I used two. The battery has the date stamped and there name on the battery yet they offered no warranty. I would not shop here.

Fantastic Service and Repair, GREAT Prices…read more I recently had my iPad repaired here because of a recommendation from a friend. I cannot begin to recommend this place enough. The cost for the repair was just over $100 and if you check in to this location using Yelp, you get five dollars off. The screen and everything else looks sublime and works perfectly. The service member at the desk was kind, patient, and professional. When I or someone I know needs something repaired, we will be turning to Mr Fix.

They have fixed every phone and other electronic device I have brought in. Pricing is fair and they…read moreare honest upfront about if repairs are worth it or not even if it means less business. One time they popped my faulty screen in for free even though it took them some time to fix it. Thank you Mr Fix team!