My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one. Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them read more

Sloppy Workmanship, Broken Components, and Misplaced Trust I brought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware. read more

Ro-Hi-Tech is the best kept secret in Harrisonburg for computer repair. Roz was excellent in his communication and very friendly and helpful in person! A kind soul, for sure. He was able to fix the screen on my MacBook Air the same day I brought it to him! And his pricing was certainly reasonable! I will highly recommend Roz-Hi-Tech to anyone who needs these kind of services! read more

This company is epic! Between speed and quality of work and excellent customer service, I would recommend them highly.

My girlfriend and I came in because I had a laptop that wasn't working super well-- I tried somewhere else, and they were telling me the fix was like 900 dollars. So, I went here. Within a day of us coming in, my computer was fixed, basically brand new, for a super affordable price. Service was great, very friendly. Can't recommend this place enough, if you're anywhere in the Harrisonburg area, come visit here. The best electronics repair place I've ever been to, full stop. read more

Without question, Roz is my first call for any tech problems from here on out. He's knowledgeable, extremely friendly, and obviously customer service oriented. I can't tell you how much I appreciate direct communication. Great pricing and turnaround times, too. read more

I am very happy with the service that Osman provided! I needed the battery replaced in my mobile phone, he accomplished the work in the estimated time and for the price quoted. I highly recommend this business! read more

My iPhone got water logged while kayaking and I had very little hope that it would get fixed. But we found this shop on Yelp and brought the phone in. He opened it up and showed me the water inside. Within an hour he had fixed the motherboard, and also replaced the cracked screen!! It's like new again, I am amazed. And the owner is so lovely. He really knows what he's doing, I wouldn't hesitate to buy any of his refurbished items or to bring him any of my electronics! read more

I was on vacation at Massanutten resorts the first week in the new year 2022 and my cell phone was not charging. I asked Siri Who in the area could fix a cell phone and Roz High Tech company came up. I read the reviews which were excellent and gave him a call. He said to come in that same day and within 3 hours not only did I have my phone charging port cleaned and repaired Mr. Roz, even fix the volume. He didn't stop there I had taken my tablet that had a cracked screen repaired as well and my laptop has been running slow for a long time and I purchased a recycled Dell laptop. Yes and he download all my information from my almost dead laptop to the upgraded laptop. And the price for all of it was amazing. He also gave me a one month warranty asked about a additional warranty because I would be back in March for another stay at Massanutten and if I was having a problem I could bring it back. He extended the warranty till my March vacation. This is some of the best customer service I have ever seen. Thank you Mr. Roz, for your patience and kindness and great service read more

After the great service I received at this business, I knew Roz deserved a review. My wife, son & I are staying at the Massanutten Resort a few miles up the road from Harrisonburg. We were at Luray Caverns when my son's iPhone 5 stopped working. (15 year-olds do not take loss of contact well!!) Using Yelp I called a couple of likely places. The first did not answer, the second did not repair phones, but referred me to Roz. It was already six and Roz closes at seven, so I was not hopeful- it's a 40 minute drive just to get to the shop. But the owner told me to come in; he would take a look at the phone. We got there at 6:45p. True to his word, the owner looked at the phone & then fixed it!! He stayed late, until 7:15p and was very pleasant to boot. And I was charged a very reasonable amount. This is my first Yelp review, but I felt compelled to write this one. read more

This place is phenomenal, Osmand is wonderfully kind and speedy with his repairs and this place is no doubt the best Mac repair spot in the valley. Osmand uses legitimate Apple parts and is honest and concise about cost and repair logistics. Honesty and earnest work is guaranteed here, which is sometimes hard to find in the computer repair world. Would not chance your work or school machine anywhere else, great guy working here. read more

I had an iPhone 11 (which had stopped working due to a cracked screen) which I wanted to repair and give to my grandson and decided to take it to ROZ Hi-Tech to see if they could fix it. I got there right when they opened and asked the owner if he could take a look at the phone and see what, if anything, he could do. "I can fix it right now while you wait," he said. "Have a seat." Actually I had to do a few things in town, so I left to take care of those obligations. When I returned an hour later, the phone was already fixed with a new screen. It looked like new. The price was exceptionally fair. I highly recommend ROZ Hi-Tech. read more

I cracked the screen of my iPhone 8 and needed it replaced, Roz gave me a super fair price and fixed up my phone in 20 minutes. It was super fast, and easy. read more

I'm assuming it was the owner I talked to on the phone and then in person and he was so kind, direct, and knowledgeable. My laptop was having issues for months and when I took it in he explain what he thought it may be-called 10 mins later with a quote- and finished repairs within a few hours. Felt like a fair price to me, highly recommend! read more

Cracked my iPhone 6s Plus he replaced the screen perfectly. Best price and fast service! Highly recommended!