My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.

If you want quality work at a great price then this is the place to go no doubt about it! I took my…read morelaptop there that had a cracked screen along with a virus of shorts and within a week I had my laptop back and it was working like new again :) Great tech that takes the time to explain things in a none techs language and honest as can be I'd have to say I'm thoroughly impressed with this shop and wouldn't hesitate to recommend to anyone needing computer help.

I had a a problem with my laptop and took it in to Fat Cat. I was told they would need to diagnose…read moreit and I would be charged a fee for this. I understood that a small fee would be asked to look at my computer so I was fine with any small cost. When I was called to tell me that I was looking at more money than I wanted to spend on fixing my laptop, Kenny had told me not to worry about the diagnostic fee. I felt bad not giving him anything but he insisted because he was hoping to fix my problem. I in turn did buy a refurbished laptop from them and am very pleased. The customer service was great and I didn't even have to pay them to look at it, anywhere else would have been sure to charge me an arm and a leg to just open it up. I will return for any future computer issues.

I have had JCS service every laptop and workstation of ours for YEARS for our company. From Shirley…read moreup front to every person John brings on site with him, they are top notch. Great customer service, honest and fair services, and you can trust their work. We've also had them do networking for us and were so impressed that we had them do our second AND THIRD build-outs as we expanded. Can't recommend them highly enough.

This company is the best! I can't remember the first mans name (Sorry), but he worked for two hours…read moreuntil closing on my computer. This morning Owen worked for another four hours painstakingly removing virus and malware problems. He explained everything in terms that I could understand and was extremely helpful! My computer is back and I didn't lose anything.....these people are awesome!

These folks are the best. I brought them my Series 1 Apple Watch and they had it up and running in…read moreno time. Brought my daughter's iPad and they had it fixed in a day. The best in town.

If you like your electronics, don't take them anywhere near this place!!!!!…read more I paid $175 to have them replace the screen of my iPhone 6+. I keep my phone in a big case, so it took a little while for me to figure out why the screen felt so weird & squishy. I took it out of the case & finally discovered that HALF THE SCREEN ISN'T EVEN ATTACHED TO THE PHONE. Now there's all kinds of dirt, etc inside my phone. I returned to iRepair & they refused to do anything about it. Unbelievably bad "repair" job & even worse customer service!

Prestige was very effective in getting my new Lenovo laptop with the Microsoft Windows Pro more…read moreusable than the previous computer tech. Thank you very much!

There are not too many jewelry repair shops in the Harrisonburg, VA area…read more I chose Zafiro Jewelry because they are very efficient and you don't have to wait for weeks for your repair. I have had several rings either re-sized or repaired and the outcome is beautiful.

Zafiro did a fine job repairing my jewelry. They were a bit negative and told me the rest of it…read morewould fall apart - it hasn't (knock on wood) and I wear the piece daily. The three stars is for their policy of putting repair items up for sale if customers don't pick them up on within three weeks. It's in the fine print (which admittedly I did not read) and they called me to remind and warn me which I greatly appreciate, but I have not heard of such a policy. Perhaps it's customary here? I'm busy and forgetful so policies like that don't work for me. I found another place in town that I like and is much more relaxed about picking up pieces.

I have been with Anthony for years, ever since the place opened under other management. He has…read morealways been very helpful with any problem I have had over the years. I have had him build a new computer for me and have been more than pleased with the service, his expertise and questions answered. i would recommend Knight Owl Computers to anyone who has any questions about their computers. Can't get any better help than with Anthony.

Superior Service. I was out of town on vacation and my lap top computer completely stops charging…read more After calling around the area seeking advice, I was referred to Knight Owl Computers. After Anthony explained to me what was going on with my computer, I allowed him to take everything off of my computer to have it transferred to another one. He then gave me options to where I can purchase another computer. However, I eventually purchased a refurbished computer from Anthony which is much sturdier and I love the keyboard. What I liked most about this experience is the one-on-one service in which he provided and took his time to explain everything without me feeling rushed and unsure. He is very friendly, calm, and personable. It was a pleasure to have worked with him.

John cares, he is generous and fair. He will do his best to do the job right. Hard to find a…read morecompetent repair person in our area who offeres to pick up and deleiver our lawn tractor for less than most charge just to do the maintance. Sort of a 'no brainer' to chose John for regular maintenance of your mower.

John is a nice fellow. Very personable. While he did complete the repair, he did not communicate…read morereliable and when he did he made promises of completion that he did not meet. I wish I could recommend him. But if you need your equipment in a timely manner look for someone else.