Roz might be the best kept secret in Harrisonburg. I've taken my Victus 015 laptop to him twice -…read moreonce for for a charging issue and once to replace a fan - and both times he was cordial, very transparent on his prices, and even re-replaced a part that was mistakenly faulty while offering a refund. I will certainly be bringing my laptop back again if any further issues arise, because frankly I think I'd be disappointed in anyone else I went to after him.

My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

I don't know what I would do without Top Notch Computers period. They just did a fantastic job on…read moremy home desktop computer, updating it to Windows 11. Wow, amazing , innovative, kind , highly efficient and best of all , reasonably priced. If you go anywhere else you are doing yourself a disservice. Top Notch Computers is the best and don't forget it---I highly recommend them for anything after all they gave me a Happy Thanksgiving 2025.

I was never able to connect with a live person to discuss my need, so your service was non-existent…read moreand I will have to go elsewhere.

I have been with Anthony for years, ever since the place opened under other management. He has…read morealways been very helpful with any problem I have had over the years. I have had him build a new computer for me and have been more than pleased with the service, his expertise and questions answered. i would recommend Knight Owl Computers to anyone who has any questions about their computers. Can't get any better help than with Anthony.

Superior Service. I was out of town on vacation and my lap top computer completely stops charging…read more After calling around the area seeking advice, I was referred to Knight Owl Computers. After Anthony explained to me what was going on with my computer, I allowed him to take everything off of my computer to have it transferred to another one. He then gave me options to where I can purchase another computer. However, I eventually purchased a refurbished computer from Anthony which is much sturdier and I love the keyboard. What I liked most about this experience is the one-on-one service in which he provided and took his time to explain everything without me feeling rushed and unsure. He is very friendly, calm, and personable. It was a pleasure to have worked with him.

If you want quality work at a great price then this is the place to go no doubt about it! I took my…read morelaptop there that had a cracked screen along with a virus of shorts and within a week I had my laptop back and it was working like new again :) Great tech that takes the time to explain things in a none techs language and honest as can be I'd have to say I'm thoroughly impressed with this shop and wouldn't hesitate to recommend to anyone needing computer help.

I had a a problem with my laptop and took it in to Fat Cat. I was told they would need to diagnose…read moreit and I would be charged a fee for this. I understood that a small fee would be asked to look at my computer so I was fine with any small cost. When I was called to tell me that I was looking at more money than I wanted to spend on fixing my laptop, Kenny had told me not to worry about the diagnostic fee. I felt bad not giving him anything but he insisted because he was hoping to fix my problem. I in turn did buy a refurbished laptop from them and am very pleased. The customer service was great and I didn't even have to pay them to look at it, anywhere else would have been sure to charge me an arm and a leg to just open it up. I will return for any future computer issues.

Working with David has by far been my best experience with any sort of technical support so far…read more I've brought my Macbook Pro to him for three different issues over the past few months, and each time he fixed the issue and completed the repair within less than 24 hours of me dropping the laptop off at his shop. Many independent tech support shops can be sketchy or overcharge clients, but David's prices are completely reasonable and he will ensure that you understand what you are being charged for and why. Both his prices and his speed of service are considerably better than alternative options in Harrisonburg, and he will lay out all possible options for your repair so that you can choose what's best for you. Additionally, after dropping my laptop off I received texts informing me about the status of my repair and when it was ready for pick-up. David really cares about his customers and during my visits to his shop I saw other clients receiving the same sort of helpful, positive attitude from him. I would recommend Tech Support Inc. to anyone who wishes to receive the best solution for their technology troubleshooting.

He has repaired and removed viruses on 2 different laptops over the past few years. Always pleasant…read moreand upfront about what he can do and how quickly. Prices always seem fair.

I paid $147.42 for a new screen for the iphone 12 pro max. It was so glitchy, for example, trying…read moreto type it would auto type random letters. It was so bad I asked Gadget town, what can be done. They say, "yep those phones with those screens often have problems" I'm thinking, then why offer this service. I told him my previous cracked screen worked better and I asked if he could just reinstall it. He then proceeds to say, for $20 more the OLED screen is great. Well, $20 more and after a few weeks, I'm noticing glitches with this one. The screen won't work while plugged in and when it's in my pocket, it will randomly select and activate apps. My advice is, go to a professional for new screen installments.

I cracked my computer screen and was recommended by my schools IT department to take it here to…read morehave the screen replaced. My computer worked fine and everything with the crack in my screen but I still wanted to have it fixed in fear of the crack getting worse. Once I picked up my computer after having it fixed the computer started acting like I was switching it into tablet mode and the keyboard and mouse pad would not work. I took it back in to have them look at it. The guy "fixed" it for the time being while in the store but by the time I got back home it messed up again. And the only solution was to fix it temporarily and he wasn't even sure how to fix it without opening it up. I decided to call Best Buy to have them look at it because I do not trust these guys to touch my computer again. I do not recommend them

Drove from Stn to hburg to the geek squad in BB with Apple tablet. They had it for a week picked it…read moreup and it wasn't fixed, so much so that Apple ended up replacing it the next day due to their incompetence. Go to Apple straight away instead if similar situation.

Horrible store. Charged my family $1000+ a laptop at least $100 for the original warranty and then…read morehad the GALL to charge another $100 simply to use the warranty I had already paid for. They kept this extra charge hidden until literally the very last second and explained it as a "copay" and told me I was "lucky because it would be so much more without the warranty." Simply put, it is an absolute SCAM they would not be able to get away with if they weren't a big corporation and we weren't all poor people who need our electronics to make rent. Disgusting. Any managers or upper level employee should feel disgusted with themselves

Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

CRUTCHFIELD LIFETIME SUPPORT IS A LIE!…read more Crutchfield promised me "lifetime support" when they told me to buy a $2000 lemon and - three years later after warranty repairs did nothing and me spending countless hours on the phone and in chat and spending a small fortune hiring local AV techs did nothing - now they are telling me "no we won't help you, buy a new one or go away". The specifics: at Crutchfield's recommendation, I purchased a Yamaha RX-A4A in June 2024. I immediately had problems with it shutting off - many calls and chats with tech support. Returned to Yamaha in 2025, they did not fix it. Now 2026 Crutchfield refuses to help me in any way! Just an FYI: I have two degrees in electrical engineering from MIT so I'm really not an idiot user. Not only is the Yamaha garbage, what really makes me angry is that Crutchfield PROMISED ME LIFETIME TECH SUPPORT AND NOW THEY ARE ABANDONING ME!

My phone broke while my car was in the shop so I had to get it fixed asap in case they called in…read morethe morning. When I got to the kiosk they were already closed, but offered to stay open to quickly replace my screen.

I would not go to this place again. I thought I was getting a good deal the first time, but then…read morethe phone dropped while it was still in its case, and the screen cracked in such a way that the touchscreen didn't work. Overpriced and shoddy.

They absolutely suck. They claim our address isn't eligible for the service when the fiber line is…read moreright outside of the house and the neighbor has it.

Phone has been out twice in the past week. Last week on hold 15 min. left a call back number and no…read morereply. This week on hold 35 min. to talk to tech dept. Total time on phone today 1 hr. Supposed to send a tech to my business sometime today. Total elapsed time of 1 hr. 15 min. @ $120/hr. shop labor= $150 lost to this point. May be more time lost whenever the tech shows up and if he can fix the problem. On top of all this how many customers have not been able to reach the business? G K Automotive Verona, Va.