i have been a customer since they opened almost 2 years ago. i buy alot of stuff and take advantage of their coupons, sales, and freebees. i have spent over $1000 easily. good marks for their predator generator i own. the quality of their pittsburgh tools is very low. a buddys socket extension snapped. my receiver security lock stopped working. belt sander stopped working. screw driver broke. those yellow batteries arent worth a damn. the ladies and girls give me good service. the male manager was aweful today, Tim. 7-25-2017. he gave me hell and talked down to me and accused me of lying to him. i wanted to return a $9 item that nothing was wrong with, but it had been over 90 days-set of 12 point sockets. he said he wouldnt take it back at first. i said everybody else seems to get a yes as i've seen lines 10 people long while someone is exchanging or returning an item over 90 days old without a receipt. i said, why can't i be treated like everyone else. he asked me if i had ever done it before. i said no. he asked the cashier to look up my account to see (if i was lying). he grumbled, raised his voice, and took it back saying this was my "one time." also, we will never take anything back after 90 days if we have to throw it in the trash. i said, there is nothing wrong with these sockets. i said what about with a receipt and before 90 days...he said you can do whatever u want within 90 days. i thanked him, but he did not have the courtesy to reply. i may not go back there...i think the manager was off his meds today as he's usually nice. bottom line use a different phone number everytime u shop, then u can use ur ONE TIME, everytime...manager's name is Tim. steer clear of him. read more
