I shop there because the staff is friendly, responsive, knowledgeable and extremely helpful. I…read moregenerally hate shopping but I actually enjoy my shopping trips there. If one person can't help, they radio one who is more knowledgeable. Often they don't just direct me to an isle, they lead me to the product I want, and will often engage in problem solving and figuring out creative uses of hardware if I'm looking for objects to jimmyrig something. (Don't worry, that's a nautical term from a half millineum ago.) The selection of tools, hardware and supplies is excellent and there is more in the online store that ships free to the store.

Prices are good. Store is clean. The staff is something else to be desired. Everyone if the…read moretenured staff there has this arrogance about them that makes one feel that they are a bother to be of assistance to you. Asking for help, trying to get past their clusters of employees, and just general shopping seems to be a hindrance to their daily activities.

I am a handicapped senior lady...I went to the store this week and asked for help getting a piece…read moreof plywood cut into several different pieces....Jesse and Levy helped me and went above and beyond to make sure I had just what I wanted....then Levy carried everything out to my van and loaded it all up....excellent experience... Previous visits have been very disappointing... Also...I have to use an electric cart...they are always filthy, dilapidated...and the charge barely lasts...many times I would have done more shopping but had to leave for fear of being stranded with a dead cart...

I am losing respect and interest in Home Depot. They tried to make a return a product that I…read moredidn't need. Plan to Parchis new product to finish the project. Didn't have the same credit card and they would not do a store credit return. I learned that the whole Virginia region is no longer taking any product back even for store credit. This puts the employees in a compromising position because anyone who does regular business at Home Depot is constantly buying and exchanging things to do a project. Very big deal!

Quick trip to pick up a couple of things. Very helpful staff! It was a different TSC than we…read morenormally go to, so a little confusing to find everything. Very helpful staff.

Big store. Not kept up very well. Floors trashy, no paper towels or other essentials in…read morerestrooms, some displays in a mess. I do appreciate that they at least have restrooms for customers even if they do look like a roadside gas station.

A sales associate was super helpful the other day. Wish I got his name. He stopped me to ask if I…read moreneeded help finding something, which I certainly did. Nice guy. Good selection of things in this store. But pricey, but I guess everything is going up in price. Check out their discount plant section. I found a few of them that seemed to be in quite good condition. They were half off. The plants normal pricing definitely seemed wildly expensive. Will probably be back to check for some more good quality discount plants in the future.

Too bad there's no negative star. I've been waiting for some flooring I've bought to be delivered…read moreand placed. For three months, I've talked to everyone, I've been put on hold, just generally ignored and lied to. I was told Monday (2 days ago) that they would deliver the flooring today. They brought one single length of flooring. One. Now I'm told that they are going to install next Thursday, even though they were supposed to do it today. No one should be treated like this.

Randy's helped me out of a bad situation! I couldn't get a patio set I got on line put together,…read morebut they said they could bail me out! You are my favorite hardware: always helpful and pleasant to deal with.

Randy's Hardware is a bit pricier than the larger chain hardware stores, but I expected that since…read morethey are a small, locally owned business . The convenience, their SUPERIOR customer service, and because I enjoy supporting local small business, I am a repeat customer. Whether I'm in there to mail a UPS item, to make a key, or to purchase something for the house, I am always greeted with kind, respectful, knowledgeable staff, and I appreciate that! I highly recommend them!