Stopped by this T-Mobile today planning to buy a new phone. One employee was helping someone, and…read moreanother was with a customer. The one I thought might help me didn't even finish with her customer she just got up, hugged them (pretty clear it was a friend or family member), and went straight to help another family she seemed to know. Never said hi, never acknowledged me, nothing. I stood there for about ten minutes just waiting. I'm not trying to be a difficult customer, but a simple "I'll be right with you" goes a long way. Ended up leaving and taking my business to AT&T

Worst customer service ever. walked in and stood around for 15 minutes before someone greeted me…read morethen at the counter watched the employee text on her phone for 7 minutes only for her to walk away without saying anything. then she said she couldn't help me I had to call in. called in and was told they could've done it at the store. incompetent and lazy

For the most part Spectrum's customer service in-house and online are very good…read more Although the people in the store at the HH location are nice enough but seems annoyed all the time. We were there to change over a name and it took over an hour. It was a simple task. Many don't know if you have equipment to return you have the option to drop it off at any UPS store. That will keep the wait times even less if more knew that. We used to have big issues with our internet and Spectrum m. But ever single tech who has come out to our house has been so helpful and really concerned with the customer. The service has been fine since (knock on wood *taptap*). So we haven't needed anyone for a while now. But I'm happy with the service, speed, customer service and product itself.

I recently canceled my internet service with Spectrum after being a customer for years, and the…read moreexperience confirmed it was the right decision. A few months ago I called Spectrum specifically to see if there was any way to lower my bill. The only option they offered was downgrading my service, which saved me about $20 a month. Not long after, the bill crept right back up to just over $100 again. After shopping around, I found a much better option with T-Mobile Home Internet -- $40 a month with a router and extender included, and the first two months free. When I called Spectrum to cancel, suddenly they had all kinds of "great deals" and promotions available that were never mentioned when I originally called asking for help lowering my bill. That's the frustrating part. If those options truly existed, they should have been offered when I first asked. I value honesty and transparency from the companies I do business with. If Spectrum truly cared about keeping long-time customers, those savings would have been offered upfront instead of only when I decided to leave. Either way, I'm glad there are finally other options available. Good riddance.

Good, friendly, helpful service. I placed an order for a car key online but it wasn't in stock…read more However, they called me, placed an order for the key and it arrived sooner than expected. Came in & they cut and programmed it within 30 minutes. I would recommend for any battery/car key needs!

I went in for a warranty replacement for a battery for my Jeep Gladiator. I explained that it was…read morenot starting my Jeep plus it would not take a charge. I had it tested and the indications were that it was a bad battery. In some time. His response was maybe it didn't have a "natural failure ". He also claimed that my vehicle had not run in some time. I told him we had just used it and everything was fine. He said that he had to charge it and test it. He would only offer a "loaner battery " until he charged it for half a day. He implied that I was apparently dishonest. I asked him what I could expect with the warranty for a replacement. He would not tell me. He mentioned some formula based on the charge that it would take. I told him it had 4.3 volts when I bought it in. His multimeter indicated 4.2 volts. In any case, avoid this business for vehicle batteries with questionable business practices and working to not honor their warranty.

Spoke with Ju at the Killeen mall. Great customer service and very pleasant. Help me out with my…read morephone line and answered all questions I had.

From the owner: Visit the T-Mobile store in Killeen and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2100 SW S Young Dr Ste 1264 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The prices we were quoted were much lower than our actual bill! The service at our house was very…read morepoor. We had our lines less than two weeks and shut them off!

Received superb service from Mobile Expert Ms. Shay Culbreath yesterday (28 Aug 25). She's…read moreprofessional, patient and a caring staff member whose extremely knowledgeable. It was a relief meeting you yesterday and I look forward to seeing you for my next upgrade . Thank you for your wonderful service

Love the design of their shop (I'm a designer). Location is good. I think his name was Jeremy or…read moreJustin. Anyway, he was really nice and he helped me with a quick fix. My laptop acted up out of nowhere and I just Googled and found Skinny's so I grabbed it and ran over. I didn't even call. I just went over there. He helped me and fixed it right away. This is the place I'm going to for my computer for now on.

I cracked my phone in August and went to get it fixed at a local store. The next week I dropped it…read moreand it cracked pretty badly. I was upset because I paid $150 for them to replace my cracked screen with a cheap poor quality screen. My phone had been cracked for the past two months when I dropped It again and I was completely unable to use my phone. I took it to Skinny's and it took about 45 minutes to fix my screen. I believe it cost around $170. I knew they would do quality work, so I had no problem paying the price. I can definitely tell the difference in the quality of my screen. The shop was very nice and very clean! Highly recommend!