Cool, high end antiques. Rare finds, clothing, jewelry, knick knacks! Located just a mile off of…read moreI-35 in Waco. Come in and check it out!

My husband and I visited Waco on Tuesday afternoon and stopped by this shop as they were closing at…read more6 pm. The young lady that helped us was very pleasant and helpful. We purchased these old frames and a small stool, loaded them into our minivan between our four kids and drove back to Houston. We made a couple stops to eat and such and arrived home around 10 pm. My husband opened the back of the minivan to pull out the frames before anyone could get out and said, "there are bugs all over these things." He took them out and threw them on the grass. I got the kids out and then took out all of my bags from my Magnolia purchases that were made that afternoon. Not thinking, I took them in my house. Then, he showed me the van with the bugs everywhere. He started spraying bug killer on the frames and vacuumed the car. I went back in the house and noticed the bugs were in all of my bags. Everything was taken outside and I promptly Facebook messaged the store to inform them. I googled "white ants" and found out that the bugs were termites! My sons that were in the backseat of the minivan had a Tupperware container with legos that was on the seat directly under the frames. There were a bunch of termites crawling with the Legos. Not only was I upset that I paid $300 for a termite infested product, I put them in a car with my children who sat in a car for several hours with bugs crawling near them and on their things. I requested a refund and told whoever was behind the Facebook messenger that we expected a call the next day. On Weds, both my husband and I messaged requesting a call. He called the store several times. After 5 pm, he finally received a call back from the owner. She was incredibly rude and accused us of lying and said she needed more pictures. Mind you, I sent the pictures of the termites on my kids legos and a close up of one on a galvanized steel tray that I had bought that day the night before. My husband told her there was no way we were loading those things back into our car and driving them back up there. Under normal circumstances, I would absolutely expect to have to return a product to the store for a refund. When your store sells me a $300 termite infested product that causes hours of clean up and will NEVER enter my garage or house, I expect you to make it right immediately. Why should we be further inconvenienced by having to drive another 5.5 hours with four kids. Plus, there is not a chance those bug boards are going back into my car with our kids again. The phone call with the owner ended with her stating that she would need more pictures. My husband went outside and took a picture of the boards with the dead bugs on it and sent it. There was no response. When my husband tried calling again on Thursday to follow up, he was notified that the owner was now out of town and they would give her the message. I am appalled at the customer service at this store. At first glance, it was a nice store with some very beautiful things. Buyer beware, there is a ton of wood furniture in this store and they have had termites in there in at least in the product we purchased. After only being open a month, I would assume that you would be a little more reasonable and have a bit better customer service. What are we supposed to do next? Just give them over $300 and walk away with nothing? Would you like a FaceTime call where you can talk to my young children and have them tell you about being screamed at to take off all of their clothes and throw them in the washing machine and the lovely language I used at 10:30 pm as we discovered your termite present? Do you want a FaceTime video session so you can see my husband cut up and destroy the product proving that it will not be coming into our house? Do you want to come and grab them from my house and take them back to your store to sell to another unsuspecting family? I want my money back NOW! Due to the nature of this situation, I gave them time to resolve this before posting about it for all to see. It is Saturday morning and this business was notified of the situation on Tuesday evening and they have avoided us and have done nothing.