Do not go here! With…read morea total of FOUR other customers, you'd think I'd be out in a jiffy; however, it took half an hour for them to address me, and two more hours for them to give me an eSim. Do. Not. Go. Here!

Nicole and Molly were exceptional! I went in super late, close to closing time and they exceeded…read moreall expectations! I was there to upgrade a line, add a line, and change plans as Christmas gifts. I know it's sometimes difficult and time consuming, but they got me out of there quickly. Highly recommend going to this location.

starr did an excellent job of educating me on all my…read moreoptions for executing an up grade. the transition was smooth and enjoyable. she was friendly and patient. she provided service with a smile. it was a very enjoyable experience.

Lots of issues and confusion trying to move from one carrier to T-mobile, but the two people I am…read moregoing to mention at this location, made everything worth it. I went to this store on several occasions. First visit I saw David. He saw how elated I was when I entered, and how my whole demeanor changed when he gave me the bad news that the phones I wanted were not in stock. He was very sympathetic to my needs, he tried to help as best he could and even other employees joined in the search to help to locate phones without being asked. After several chats and calls to T-MobiIe to try to order the phones online, unfortunately I was told that I would have to go back to the store to order the phones because their computers were down. I had to call the store to confirm David would be there, as he knew the situation. David told me that he would not be in on the day I was scheduled to return, but he would make sure that he documents my file so that someone else would be able to take care of me. My second visit was that same week. I met with Nikki. She was aware of my situation as soon as she met me at the door. She knew exactly why I was there and immediately began to work on ordering my phones. I was there for awhile, but she was able to set up everything, and explained everything to me that would take place. Nikki was very friendly, approachable and made sure she dotted her i's and crossed her t's to make sure I receive all info for the account and she had to reiterate several times to me (all new to me) what would happen next. I would encourage anyone with any issues, concerns or interest in joining the T-Mobile family to visit this store. I look forward to my business with T-Mobile.

They are very helpful at this store and seem to always have what you need, whether it's a random…read morebattery or a unique lightbulb. Definitely recommend them!

If you are looking for a company that stands behind its warranties and treats customers with basic…read morerespect, do not go to this Batteries Plus location. I bought a $276 Duracell AGM car battery that came with a 48-month free replacement warranty. Exactly 11 months later, the battery completely died. When I brought it in, the store's own testing equipment showed it would not charge past 6.5 volts. In the automotive industry, a battery capping out at 6.5V means it has a shorted internal cell--a catastrophic manufacturing defect. Instead of honoring the 48-month warranty, this store used a deceptive technical loophole. They have an internal rule that if a battery drops below 10 volts, they automatically blame the customer's vehicle and void the warranty. I have full computer diagnostic logs proving my car's electrical system is perfect with zero parasitic drain, but they refused to even look at them. They just wanted to use their loophole to avoid replacing a defective product. To make an already frustrating situation worse, the customer service was shockingly unprofessional. The clerk, James (initials JWB), actually used my official printed invoice to type out fabricated, defensive, and insulting comments about me to justify denying the claim. When I pushed back, the staff tried to hide behind the excuse that they are a 'veteran-owned business'--while actively using a bad-faith loophole to deny a valid warranty claim for a disabled veteran. Using a hidden policy to get out of a warranty is bad business, but an employee using a customer's official receipt to write personal attacks is completely unhinged. I am currently disputing this $276 charge through American Express and filing a formal complaint with the Georgia Attorney General's Consumer Protection Division for deceptive warranty practices. Save yourself the headache and buy your batteries at a standard auto parts store that uses proper diagnostic equipment and honors their word.

Ms. CeCe out did herself....I had a serious problem and she went way an beyond herself....Her…read moreCustomer Service was Exceptional and her Manerism an Demeanor was definitely needed in my Crisis.....She is a Beautiful person inside and out.....When you need help an ask for Ms. CeCe....an hubby said she's thebest an she needs a raise!!!

The service in this place is terrible. I was the only customer in the store and I waited 15 minutes…read moreto check out. The employees just stared at me I had to ask one of them to check me out. I don't ask for much but it ain't that hard to ring someone up. I am giving a one star because I gotta put at least one. Do not go to this location.

before coming here I went to auto zone and a auto shop to figure out what was wrong with my car…read more. no luck at either place so I took it to o'reillys and Jacob helped me figure out what the problem was and recommended a great mechanic! Thank you guys so much!

Was planning to buy a battery but wanted to test old one just to be sure that was problem with car…read morebefore spending $80 on new battery. Kid behind counter said he was too busy to test a battery on the spot, we'd have to leave it and wait a day for him just to test it. Took it across the street to auto zone and had new battery in 15 minutes.

I didn't get young ladies name, but wow! Extremely friendly helped me find a pop I didn't know I…read moreneeded and showed me upcoming pops coming out. She is a anime fan as well and was a great help and other employees were kind and friendly as well. Good price on the pop especially seeing g second market prices. I will definitely return to this store thanks to this nice young lady. Wish I gotten her name since she is one of the best employees I have been around in a long time. Keep up the good work.

Just wow. Came in clueless about what to buy for my wife and I to enjoy together at home. Spacey…read moreand Annabel were polite, friendly and knowledgeable. They helped us decide on a OLED switch with all the accessories we could find/need. We're happy with our purchase, but also happy with the service we received from these two awesome employees.