This location is horrible. Every time I go in here for help I can never get it the same lady sends me out without solving my issues. If I've been a loyal customer for 6 years please act like it. I'm driving to Fayetteville Ga today for help, but live in Griffin! Explains a lot read more

Awesome experience, knowledgeable and nice staff. Answered all of my questions about a hotspot.

Worst service ever! Today I had to buy a new phone,when you spend that much money you should enjoy the product and have a enjoyable experience- It was so stressful,came home and cried. Bought an apple phone cannot even tell you the model, Josh transferred the info but not the e mail. Told me to send the old phone back but did not tell me or show me how delete the information on it! Never asked or offered a receipt (I never got one) and didn't offer insurance or any help on the product- told me to play with it, I am old school an thought the customer had rights and should be showed respect. The manager knew I was upset and frustrated but offered no help . Technology is not always easy for seniors but I feel like I have managed. I have a computer,iPad, phone etc I have never been this frustrated and irritated with a store or the people there! Advice go to an apple store if you buy apple. At least go to another Verizon or ATAND T . Just wanted to let everyone know I just got a phone call from the Griffin Verizon. 2 days after he said he called!! Invited me into store I declined told him (Desmond) o would use the 800 number to answer questions he said ok an hung up!!! Guess that is called doing the job---- minimum!!! read more

Dustin was extremely helpful with our new iPhone. He took a lot of time explaining how to set it up and he was a very patient. We appreciated his kindness. I recommend this store. read more

I've calmed down and this is the nice version... Similar to others' experience. I stopped in on a not-too-busy weekend morning to see if the store sold the Arlo Go camera (since it's on the Verizonwireless website) and was COMPLETELY IGNORED. The store wasn't very busy and there were initially two employees behind the counter. During the time I was there, others came out from the back room (I counted 5 in uniform shirts) and two of them assisted others. So far, no big deal. I stood about 5 feet back from the counter and hoping I could simply ask the quick question "do you have the Arlo Go in the store?" If no, I'd have left. If yes, I'd have waited my turn for a sales rep. Instead, I just stood there (awkwardly facing the counter) for like 5-10 minutes and NOBODY even made eye contact to say, "sir, we'll be with you in a moment." An ignored customer is a disrespected customer and that's never good. It was Saturday morning and rather than being in business attire, I was in jeans/golf shirt/golf hat and must have looked like just some middle-aged white guy who apparently had an "ignore me" sign on my back. I may be too polite to interrupt someone who's helping another customer to ask my 5 second question, but that doesn't mean I don't care about how I'm treated. Terrible customer service Griffin Verizon! From reading others' comments, it sounds like it wasn't an anomaly. Somebody who cares (assuming they exist) needs to have a "come-to-Jesus" with the store manager. This is a leadership problem, not an employee problem. Never again... I'll go to Peachtree City or elsewhere, but not this store. read more

I came to the Tanger Outlet for some shopping since my birthday is Saturday. I googled the closest verizon store so I can upgrade to the newest iPhone. I walked to the guy at the desk and asked if there was a sign in tablet and he said NO. A few minutes later a guy came in from sweeping the outside premises (found out later he is the manager) and asked if I had signed in and I told him that the guy just told me that there wasn't a sign in system. (I should have left then) He then proceeds to tell me that I was next anyway. I waited about 20 minutes before I was assisted. I explained to the salesman (Josh) that I wanted to upgrade my line and my Husband's line. He pulled up my account, asked to see my ID and asked me to verify my account password, which I did. He says that my husbands samsung has an equipment balance of $280 which I advised I would go ahead and pay so he can upgrade early. Josh then went to the back and placed a Fraud alert on my account. He came out about 15 minutes later with a toll feee number written on a sticky note and said that there has been too much activity on my account and I need to call that number to straighten it out, which I did. The manager Mario comes to me while I'm on the phone with the fraud dept and says it will take 48 hours before your account unlocks. I tried logging in to my Verizon mobile app and I can't access it. Now I've had my Verizon account since 2007 and have never experienced anything like this. As I was getting ready to leave I asked the store manager Mario for his business card and he said he doesn't have one. I asked for the salesman Josh's businesses card and Mario said he doesn't have one either. He said that there was nothing he could do about my account and he suggests that I go to the store I normally go to for assistance. All in all the people at this location are not there to help and I would not recommend anyone to visit that location! read more

I would give a zero, but don't have that choice. DO NOT GO TO THIS STORE! USE THE ONE ON ZEBULON ROAD ACROSS FROM INGLES! I bought two new phones from them and one never worked. For three weeks I kept going in and requested a new phone. I was in 6 times before my 30 days was up. They kept telling me it was a process and I had to let them change settings, put in new sim card, call tech support, reboot the phone, etc. before they could replace the phone. When I finally got ugly and demanded a new phone, the manager told me they did not have one in stock and that they would send me one. What they sent me was a refurbished phone. When I went in to see why the manager had lied to me, she said a refurbished phone IS a new phone and is actually better than a phone that has never been used. I had been telling them for a month that I was going out of state and needed a phone that worked. I did not want someone else's problem phone. She said she could not give me a new phone because my 30 days were up from the purchase of my new phone. I reminded her that I had been in 6 times before the 30 days were up and each time had asked for a new phone. She said I didn't demand it. I went out of state with the refurbished phone and it did not work!! I was stranded and could not even make calls!! My advice to all who use Verizon, IF YOU BUY A NEW PHONE AND IT DOESN'T WORK, DEMAND A NEW PHONE IMMEDIATELY!! If they try to string you along with fixes in the store, remember that they are trying to get you to the 30 days period so they don't have to give you a new phone. The last day I was in the N. Expressway store, there were 3 other people there to speak to managers because of problems. I now have a new phone, after days of calling, and emailing numerous people at Verizon headquarters. I went to the Verizon store across from Ingles to have all my information transferred to the new phone and their store was WONDERFUL!! People were friendly, helpful, smiling, professional, and totally opposite from the store on N. Expressway. IF YOU NEED HELP WITH VERIZON, GO TO THE ZEBULON STORE! They care about their customers! read more

Today 7/13/2018 between 2:00 pm and 3:30 pm I went into the Verizon Wireless store in Griffin on North Express. Because recently I bought a screen protector and case for my new phone, but I dropped my phone and the screen protector shattered. The sales associate told me she could not find where I purchased my items, so she went to the back and came back with a manager. He immediately started out with an altitude. Staying that they could not find on my account where the items were purchased and that when the associate rung up my items she did not put them under my account. I told him that was not my fault. He strongly replied, we can't give you a screen protector, we can sale you one. I repeated to him that this was not my fault she did not put it under my account, but I do have a copy of my bank account to show when I purchased it. He said again with an altitude, "you can purchase one, that the only way you will get one from this store." I asked him what was his name, he did tell me but I was so angry, I can't remember it. I wanted to say some choice words, but I didn't, I just walked out. I have been with Verizon since 2000, never had to deal with a rude manager at Verizon. I want be going back, just do things online from now on. People get in these positions and think they own the place, horrible experience. read more

Not customer service oriented. I arrived at 8:02pm to find the store closes at 8pm and even though they still had other customers checking out they would not sell me a gift card because they had already locked the door. I could understand if I wanted to browse or have a complicated transaction, but buying a gift card should have been simple enough especially since they were still completing other transactions and had not closed out the cash registers. read more