There is always a wait and never any staff. Your appointment time is never honored. The employees…read morewill never investigate why something isn't working. If the computer doesn't give them an answer right away, they do not go looking for creative solutions. I've been to the store almost 5 times for the same issue with no resolution and no interest from the staff in working to solve the problem. I have never had a positive experience at this location and I would encourage others to go elsewhere. As for the company, ATT is a terrible enterprise that only survives because people can't live without a smart phone. They offer no value. Their customer service is terrible.

I had the pleasure of coming across this store when looking for a family plan. On 3/8/2026 Sid was…read morethere! And he took very good care of my sister and I. His professionalism and generosity was outstanding. I would recommend coming here if you're having any issues or wanting to upgrade. The customer service as great and very friendly atmosphere. Thanks AT&T!

I wanted to take a moment to thank the AT&T manager Darian for the incredible customer service I…read morereceived. From the moment I walked in, they were professional, patient, and genuinely cared about helping me find the best solution. They took the time to answer all my questions, explained everything clearly, and made what could have been a stressful experience so much easier. It's rare to come across someone who goes above and beyond, but this manager truly did. Their kindness, knowledge, and willingness to help did not go unnoticed. Because of this experience, I'll definitely continue choosing AT&T and recommending this location to others. Thank you again for the outstanding service -- it was greatly appreciated!

Eric was swamped with 3 customers ahead of us (my wife Mae & I). We waited patiently & Eric in…read morecooperation of his assistant was pulling out items from their back room stock to keep his customers occupied. Eric, with his years of experience & expertise was keeping up with his customers request! My carrier from CA already has been prepared with necessary log in & access codes. Currently, adding me on to AT&T; my wife already worked up an estimate cost @ $ amount. We chose between cost to join & with the cleared trade in value of my existing phone we would get added $ for the added new iPhone & + a new addition to. Eric, concurred with our transaction & we all were on board. So far it's just the actual time spent to get all info from new to old phone info. We left that evening @ 3.0 hours with Cloud info & passwords access. I came back the next day & he rechecked the information & Cloud to be complete. Eric, gave me thorough instructions regarding erasing info & all other information are carried over. As I mentioned earlier, I'm very adamant about my requests & Eric's customer service & professionalism came thru. I spoke & my opinion varied from my wife's perspective & as always I rev people up & I was one star less!? Eric came thru bc I'd be coming by or calling on him regarding future inquiries; Eric is the best person to see & customize your contract with a list of options that'll make you get the most for the money that you spend! Unfortunately, he can't make "outside deals" that can cost him his job! Thank You So Much Eric & hopefully this review will gain you more customers than before. As always he installed my Otter screen cover like a pro!

I was in the area and needed to trade in my cell phone due to an upgrade I processed online. Upon…read moreentering the retail location, I was cheerfully and promptly greeted by Aagya, who offered her assistance. While processing the trade in, she was very engaging, and thoroughly handled my request. She has exceptional people skills, and was positive and conversational. I highly recommend this convenient location, if you have any wireless or internet needs.

Recently I purchased a new phone and received a different plan with a good value to go along with…read morethe new iPhone. It took a really long time due to changing from prepaid to postpaid with a multiline account. AT&T should develop an easier solution so that the customer doesn't have to wait for long periods of time. But through all the wait Ruth remained professional and friendly. I would definitely recommend her.

I didn't feel like they cared, just going through the motions…read more BUT--The young woman who helped me was overworked, for sure. The music playing was annoying. She did give me choices for products and gave some nice discounts though. Kudos to her for juggling! I don't think she was getting a break anytime soon. That ain't right.

Bought a phone for my wife from this store, was not supposed to have a phone number connected to…read moreit. They assigned it, had to purchase another phone for her and now they won't take the original one back. Was told I had 30 days to do the return, now I'm stuck with another phone and fees, watch out for fraud if you come to this store. Avoid this store at all cost.

Awful customer service. You need to record what they promise you in terms of prices because when…read moreyou get your bill it is totally different from what they said. I got my bill and said I don't want the phone anymore if this is the cost and they said I was trying to return it on day 15 and their policy is 14 day returns. More or less said HAHA, we got you. Nobody likes getting screwed over but you really don't expect it from a company like ATT that has been around for 100+ years.

Waited 10 minutes and no acknowledgment from staff. Staff was finishing up with customer walked…read moreright past me without saying a word. Came to Grapevine and they were amazing.

DO NOT USE THIS LOCATION!!!…read more At 8:30am, I set an appointment for 1:00pm via their website. Arrived at 12:45 and received at text to confirm my arrival. At 12:45 I received this text.... "Hi, it's AT&T. We're ready for you now. Reply T to add time or C to cancel." According to the little TV screen inside the store, I've been at the top of the list for an hour and ten minutes. Five people below me have been helped. Not certain if the people at this location are just ignorant, or simply don't understand the concept of appointments. Left this location and went to another AT&T location and will be helped momentarily.

Had a bad phone and needed to upgrade Anu helped me…read more Great service and very helpful

Excellent experience at AT&T today. Arub, the manager, took great care of me from start to finish…read more He listened to what I was trying to accomplish, explained all of my options clearly, and helped me figure out what made the most sense without trying to oversell me. He helped me upgrade my personal service, add a second line for my new business, and get everything set up properly. He made the entire process easy and made sure I understood exactly what I was getting. It's refreshing to get this level of customer service. Arub was knowledgeable, patient, professional, and genuinely interested in finding the best solution for me. Five stars and highly recommended!

Worst experience in along time Believe the 1 star review…read moreMisleading and misinformation will be provided at no extra cost and at the highest level to earn your money 10 lines is what i did. BIG MISTAKE Still 3 months and i am paying what i used to on tmobile. But they do a excellent job for cheating and lying so no worries there. STAY AWAY FROM THIS LOCATION AND THEIR TOP TIER OF SCAMMERS OR GO AHEAD AND TRY IT

Kaylee met me and I explained I had busted my phone. I explained I just went on call for the…read moreholiday weekend. She took care of everything in a timely manor. I was out the door in an hour. I appreciate great customer service and that's what I received. Thanks

Stay away from all things AT&T. I changed over to mint mobile and paid $189 a YEAR for unlimited…read moretalk, text, data and have BETTER service. I got a screen protector here with a "lifetime warranty" and they no longer provide this service in store. The rep was trying to help and said to use the app. I tried this and got the error below. I called ATT customer service and was told they don't handle this and I need to download another app with another company because they outsourced this. I'm fed up with this entire company.

Rafael was amazing. What I could not even remotely solve at the Las Colinas Store, Rafael quickly…read moregot it fixed. This young man is a jewel! keep him and promote his position

This is not for the store specifically as I am unabe to locate where I can locate when solicitors…read morecome knocking at your door. Beware!!! They come telling lies and will say whatever you need to hear for their benefit. They still haven't paid my previous carrier. I did find out the solicitors are not directly affiliated with AT&T. My bill is higher than before (where the lies came in). If you do consider switching, hold on to your old devices as long as possible cause that is how the lock in the switch. Don't be me and regret everyday trying to save money! Its hard to see reviews and not know whether to believe them cause things are soundind good at the time. I'm not telling anyone what to do, I'm just putting out my actual experience for awarness.

In planning a trip to India for 6 weeks I worked with Arslan to see what options I had option with…read moremy existing phones. Arslan was professional, courteous and pleasant to work with in addressing my concern.

Do not go to this store! We went to inquire about something we didn't know we already had and the…read moresalesperson charged us $100+ on our bill saying it would only be a couple dollars more per month! He could have told us we already had it! Really??! That's unprofessional and egregious!!! Thank goodness for customer service as they undid what he's done! They said they have no clue what he did. Be careful with this location if you must use it and if changing anything on your plan ask what they did to the charges and what if any changes were made to you monthly bill. Best bet is to use customer service during normal business availability.