They did fix my phone screen so I won't give them a 1 star but their customer service was terrible…read more They told me I could get my screen fixed same day if I brought it in at 11am but when I didn't get a phone call that evening I called them and they told me it would be ready till 11am the next day. So I called them the next day when they opened (probably about 1 hr after they opened actually) and still said it wasnt ready and would be ready in an hour. They could have just been up front will about the time it would take and avoided all this but no.

I got my iPhone screen repaired with them. They charged me $242. A week later the phone screen went…read morebad. They told me I had done the damage which I hadn't. I took it to another place. They confirmed that the screen they had repaired was damaged from the inside. Do not waste your money here as they do not stand behind their work. This is a fly by night company that will be broke within the year. I should've known not to bring it here from the beginning. Walk inside and speak with people and you will immediately know what I'm talking about.

It's a great place to get cell phones and laptop repairs I also purchased a used cellphone and a…read morelaptop from this business. Great service, the owner is great, price is responsible Love this place

If I could give 10 stars, I WOULD!!…read more ***GREAT, VERY CAPABLE, HONEST, AND FRIENDLY!!!*** I was referred to this place by my father who had an issue with his iPhone. They did a great job on his phone and were very reasonably priced. I took my mother in law's iPhone to get the screen and battery replaced. They took a little less than an hour and the repairs are top notch!

Very pleased. Easy to schedule, came on time, did what I needed and charged a low price. I put him…read morein my contacts for next time. Finding him was a lucky break.

Quick diagnosis at a very fair price. Very friendly. Made honest suggestion and did not try to do…read moreanything that was not needed.

Best Buy is still in the game, but I'm not sure for how long. The shelves are regularly sparse or…read morebare these days and selection is random or slim; hopefully not taking the same path as Fry's. I still come to Best Buy to try to keep the business afloat because I like having a store close by that has something I can get today rather than wait for shipping, but this appears to be a diminishing reality. Best Buy appears to be raising their prices rather than posting prices at the traditional "Best Buy" price, which was usually a reasonable local price (not beating mega-online stores, but close enough to pay extra for convenience). It looks like their model has turned into the 'high-price posted so you can haggle it down by showing that (fulfilled by*) Amazon has it cheaper' model. Quite frankly, I'm tired of that game. I hate haggling, but I also hate the visible expectation of it. If every other store has it cheaper, why are you the "Best Buy"? I bought something there today. It was $20 more expensive than Amazon where I could get it by tomorrow with free shipping. $20 more than on the manufacturer's site as well (also with free shipping). That is about the most I'm willing to pay for convenience. I'm still trying, Best Buy... but please stay competitive without the need for the customer to haggle, it makes it very hard to refer people if I know I'm sending them in to a garage-sale like experience.

BUYER BEWARE. 14 DAY RETURN POLICY. unless you want to BUY a membership in order to return things…read more I've had SEVERAL issues with this Best Buy in particular. I own a media company and buy 4-5 DSLR and Cinema cameras per YEAR. Plus lens, memory cards, cords, etc. And I would NEVER buy it from BestBuy because of these issues. Sometimes we buy equipment for safety stock. In the event of a manufacturer defect after 14 days, we have to go direct to the manufacturer, which we have no relationship with. And often times they make it intentionally difficult to obtain contacts and get things warrantied. So having a trusted local big box store is a HUGE benefit for my business. Well, that partner is 100% NOT Best Buy. And I hope you make the same choice. Companies like this that rip people off shouldn't stay in business.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

Russ in the printing department is amazing! He was slammed with customers and still managed to…read morepersonally help each person including myself in a very gracious and patient way. Prior to this, I had to call multiple times for help and advice on Uploading my images to the website and he kindly walked me through the steps. Russ definitely deserves any kind of bonus or promotion. I've never seen an employee juggle so many people at once, not to mention answering the phone and printing all at once. Great job, Russ! And thank you so much for all Of your help with my husbands birthday posters! Mandy

print area. terrible service. been in there three times and told each time too busy to help. use…read morekiosk which also needed help with. should just close the store front and move them to back since can't help anyone that walks in. guy this morning was a jerk and same one they had Wednesday afternoon.

Randy did an amazing job. Got my laptop working during a critical time Was out of townread more

Absolutely a horrible experience where I had to drive out there multiple times wasting over an hour…read moreeach time for them either to turn me away saying that their computer system was broken. This guy's name is derandius and he has friends hanging out int he office with him and also the place smells horrible like a latrine, anyway their system is down mr mcdonald tells me.. Mind you this is a company that literally fixes computers. Or then turning me away and declining my warranty repair of my Samsung phone despite the fact that they are a flagship Samsung repair outlet they refuse to repair my Samsung phone under warranty. Not only that they did so in an extremely rude way. Causing me to be extremely upset in ways that I should not need to be made upset. This place should definitely have their rights to repair Samsung under warranty taken away. Samsung should not do business with unprofessional companies like this. It's not just this location because in the past I have had problems with the Southlake location as well which are not a flagship location like this for Samsung. Either way save yourself some time and avoid the frustration of dealing with these unprofessional clowns at this location. Despite them not wanting to repair my phone under warranty Samsung did at THEIR direct outlet in less time that I wasted here

They moved over to Cross Timbers and Morris Rd area. It is very easy to get to, quick, and…read moreinexpensive. I'm happy with the service!

Very nice couple who owns the shop. Their prices are very reasonable and they want you to bring…read moreback hangers for recycling. Had a terrible experience GK and their revolving door of staff. Eden makes you feel like a long time customer, even on your first visit.

I was having issues with my computer, it was slow, didn't run how it used to. Nick & Tyler from…read moreBrock Solutions were both so nice, and understanding. Their customer service is amazing for this day and age in my opinion. They were able to educate me on what went wrong, and even how to ensure my computer lasts in the long run. Thanks for everything, and having such great valued pricing and support.

Had a stripped screw in a monitor that I couldn't get out. Tyler was amazing, got it out with ease!…read moreCan't recommend these guys enough. Great service and knowledge - they know what they're doing!