Like all companies they have a shortage of workers but they keep up the support we are used toread more

Flower Mound location is horrible. Go to another store all together. They don't know what they are…read moretalking about and sell you a fake benefit to a credit card. Horrible

Switched from a different carrier to Verizon, all my phones ported over except mine and tried…read morefixing it over the phone several times. Went to this store location which is closest to where I live. Samantha fixed my issue in less than 30 minutes.

Isaiah is the most helpful employee I've experienced at this store. I came in, again, after a week…read moreof not having a phone due to set up complications. He did his best to understand the issue and worked until he fixed it. He is an asset to this company. Was going to leave a 2 star review due to a lazy employee but Isaiah saved the day. Thank you again!

They listed a Ring Stick Up Cam Elite Camcorder on Back Market and sent me an Indoor Outdoor Ring…read moreStick Up Cam, Battery operated. I called and asked them to do an exchange for the correct item and they stated they are only accepting returns. I told them their listing was wrong. They don't care. Scam... They sent me a USED, $55(new price) camera in place of a $199(new price). They charged me over $100 for what what supposed to be a Refurbished Elite and sent me USED Junk.

I highly DO NOT RECOMMEND buying any item from this SELLER! This company is a big SCAM! I've…read morerecently purchased a Samsung Galaxy Tab S9 FE, which was locked and prompted the following message 'Device has been locked due to unauthorized removal from Verizon inventory.' This tablet seems to be from Verizon inventory with unauthorized removal. Additionally, this tab is being monitored and accessing live location by BricTECH and Sennco DPC. I'm uncomfortable with the potential privacy implications, especially for my daughter, who I've bought this tab for. When returned, the SELLER indicated that they don't do replacement or anything. I had to return this item at my own cost, unnecessarily! I highly do not recommend this SELLER!

Well my mother in law locked up her phone the young man who helped us out was great…read moreHe wasn't able to reset it due to my suegra not setting up A Google account so She buys another phone 4 in 5 years But not due to T-Mobile Operator error in this instance

We just traded in our old phones tonight and Celeste was great. She handled both our data transfers…read moreflawlessly and we're both happy with our 16 pro max iPhones. We love T Mobile anyway. Best carrier we have ever had. .

I thought this review posted a few days ago turns out I didn't submit it, but Jordan is very…read morehelpful. He made sure I was getting the absolute best package and he thoroughly explained everything to me. Thank you, Jordan. I'm going to be AT&T forever now. They had a great selection and their store carries so much value with their specials.

I was a long time AT&T customer and it was not a good overall experience. I was at the mall and…read morestopped by the store for a couple chargers for our iPhones. I probably would have kept walking if I was not in a hurry. Javanni greeted us immediately and was an amazing representative for the company. This is the kind of guy they have on the commercials, but he was real. I felt comfortable enough to discuss internet services and asked questions about other purchases I have been considering. He was very personable, very respectful and was honest and dedicated to customer satisfaction. I would not hesitate to come back for future purchases. Thank you Javanni.

This is the best MetroPcs in the area! Stop by and see Xiomara she is very knowledgeable and…read moreprovides great Customer Service!

From the owner: We are an Authorized Metro By T-Mobile Dealer. We sell Name Brand Phones & Accessories. We provide…read moreTop Quality Customer Service. Visit us Today!

Now I see the $79 price point, my screen has yellowed, gotten white marks on the display, cracked…read moreand even half of my screen fell out of my phone. Super disappointed.

From the owner: Screen Replacement For All Mobile Phones, Tablets, and Smart Watches. Battery, Speaker, Camera…read moreReplacement. Water Damage Cleaning, Tempered Glass, Phone Case and Accessories.