I went into Verizon to pair my Apple-watch... Chris helped me, all my needs were taken care of…read moreapple-watch a new iPad AND a new phone.. I couldn't be happier. The staff is friendly accommodating. The store itself is an OASIS from home ... cool clean and comfortable seating. Thank you Chris and staff.

Earlier this month I had the pleasure of stopping into the Laguna and Bruceville Verizon store for…read moreassistance. I received assistance from Daniel, Aron and Tony and greatly appreciated the level of knowledge and professionalism these associates imparted. My wife and I were seeking several types of service, including a new Internet provider. "Kudos" to each of these gentlemen for providing outstanding customer service!

This store is completely POINTLESS!…read more I don't recommend coming here. All of the employees are extremely rude and lazy!!! When you come into this store they do not try to help you diagnosis any problems or explain your account to you. They only want to upsell you and earn commission off of you. Everyone is super young and clueless. Even the manager was staring at my underage daughter's body while I was trying to discuss the extra unauthorized charges I found on my account! I called him out on it right away and he tried to deny it! IM NOT STUPID- I saw you staring - Scrw you DON!!!!! I'm going to call corporate on you and report every single one of you for how extremely professional you all are! DO NOT COME HERE. Better yet - switch to a different provider that doesn't screw you over!!!

It's absolutely unbelievable that these kids are left to assist you with your needs. I've been in…read morethe store 3 times in less than two weeks. Not one single time was anyone there able to help me. I just don't get it. Do they hire right off the street or do they get some kind of training. I've yet to walk out of that store and say to myself, what a nice experience. What corporation seems to forget is some of us depend on a well functioning phone for what we pay. I've been with T-Mobile over 18 years . I've yet to find another brand that meets all my needs. I feel like a hostage. What a waste of my money

Out of all home IT service providers in the Elk Grove area, hyperSven was the only one that got…read moreback to me within a reasonable time frame (less than 3 hours). All the others either replied/called back 7+ hours later - in fact, a few of them never returned my call or replied to messages. Sven was super easy to work with. Super knowledgeable - he started to breakdown my problem and work it step by step. My internet had gone out randomly and Xfinity said my internet was working. Sven diagnosed it to my wifi router and tried multiple ways to get things to work. Ultimately, he helped execute a full network setup which solved the problem. I would highly recommend Sven and will use his services again when things break and I'm unable to figure it out.

I called to get help with my MacBookPro locking me out of my external hard drive and not allowing…read moreme to access the internet. I was connected to Sven very quickly and he walked me through how to resolve the issue. He knew exactly what to do and I was not charged for the quick phone call. I would have happily paid for him to come out and resolve the issue if he was not able to help me over the phone. Outstanding customer service and care. Thank you!

#UPDATE After a little over a week of use. The caveats below…read morestill persist. One thing I've also been noticing is my screen will sometimes lag heavily. This goes for watching a video as well. Video will be choppy/laggy and this never happened to my original screen. Sometimes if I charge my phone and play music and use Apple Maps, the screen will also lag heavily I'll. Again this never happened with original screen. I've also noticed greatly that my battery % is being drained a lot faster. Even if it's regular use like how I did with my original Apple screen. I suspect it's the aftermarket screen. However, the 4 star review will still stay. Just an update. Will probably buy a new phone soon but this is still decent for $85. Great customer service. Fast service. I replaced my iPhone 15pro screen due to cracked screen. The only downside that resulted in 4/5 star is the aftermarket screen. It's great for a quick on the go if you don't want to spend $180+ for an original screen. The lighting on the aftermarket screen does have a light blue led color to it and it is not as vibrant as an orignal Apple screen. This you can tell. I don't mind this as my eyes will get adjusted to it. However, my biggest gripe to where I can tell a big difference on is the lag input on swiping. Just swiping the Home Screen to the next screen, the apps become blurry and it isn't a smooth transition. Another, big issue is the touch screen. I did put another screen protector layer on top of the new after market seal (the seal is part of a warranty depending on if it breaks or not). So I decided to try and protect my screen further. Upon doing so, I can tell a big difference in typing my letters especially the letters to the side of the screen "A a S P L & backspace". I now have to press my screen ALOT harder to register the letter I want. I find myself having to backspace and retype my words a lot more as pressing the letters do not register sometimes. Sometimes swiping from bottom screen up to close an app also does not work and I would have to press my screen hard to swipe up. Overall, this is a good purchase for a quick $85 on the go. If you do not mind the caveats I have listed here (maybe it's just my screen) then $85 is great. Other than that, you may want to spend more and get an original Apple screen.

The service here was excellent--fast, professional, and very accommodating. I had completely…read morecracked the front screen of my new iPhone, with streaks of light running down the center. They quickly ordered the correct replacement screen for my model and had me back in just two days later to complete the repair. After the fix, my phone did show a notification stating: "Unknown Part: The display for this iPhone is not recognized. An Apple Authorized Service Provider can repair or replace the display to restore full functionality." Personally, I see this more as Apple's way of limiting repair options rather than a reflection on the quality of the work. The shop was able to work around the notification/issue, and restored my phone so that it was fully functional again. Of course, if you have the budget to go directly through Apple, that will always ensure an original part and complete manufacturer support. But for those of us who can't afford to replace a device every time life happens, this repair was a reliable, cost-effective solution.

I have to be honest, I am always hyper critical about customer service, especially when visiting…read moreGalt. The town is known as being a smaller, family friendly, oh so Americana, so you would think that would be demonstrated with a, "we come from a place of yes", towards customers. Saul, and the two other team members just nailed it today. I had just destroyed the charging cord for my Samsung 8 by getting it stuck in my car door. I knew I could replace it for around $10, and have it delivered by tomorrow. I couldn't go half a day without my phone. The team was very helpful in helping me find the product I needed at just the right price. Thank you for thinking outside the box, I wish you many promotions and bonuses. Sincerely, Marcus

Dont loose ur phone, u will have disruptive, sh't service, b cause the block list. Its a frk n…read moreheadache, on/off again. I discussed a problem solving solution with the Store Manager , since i just upgraded my phone lines, plan, lets not forget a brand new ZTE PHONE. I cant believe the store owner, would rather loose 7 family customers then fix my bullsh't service interruptions for 15 days, or longer. U wont last long with that customer service. U DONT DESERVE 1 STAR G. Galt

Excellent customer service! Wireless internet. Husband works from home so had to up the internet…read morespeed and for streaming you definitely need faster speeds. Originally it wasn't cutting it. They suggested putting a wireless mesh to expand coverage in house. That solved my issues. The price is decent. Overall I'm quite satisfied.

The best service and solid internet we've had anywhere, and we're in the boonies in Wilton! Just…read morenow my download was 188 up, 22 down, Mbps. The service has always been beyond top of the line. Been with them 4 years, couldn't ask for better.

I had an excellent experience with Levy from Softcom Installer. He came out to reinstall my…read moreinternet antenna and exceeded my expectations. Levy was not only polite and professional, but also very meticulous about his work and completed the job quickly. I couldn't be happier with the job he did. Thank you, Levy!

I love the garbage internet, the fact they market to a demographic uncapable of any other T3 isp…read more The technician they sent out one day walked into my house when I was sleeping because I didnt hear him holla at the front door. Don't send any packets to Softcom, they will lose 80% of them! 5/5

Totally recommend this place! My son's phone was having difficulty charging. Googled this spot…read morewalked in, the man there was very nice. Asked us how he could help told him my son's phone wasn't charging. He looked at it, cleaned it, and said it's ready I was going to pay and he said no worries. He said it with the biggest smile. Most places would have charged something. Thank you sir!!! You made our day!

A few months ago I gave them a unusual challenge I suppose with a broken LCD dashboard for a…read moremotorcycle that just needed a screen replacement. They were able to open it but thats where the service stopped. I got my LCD back opened and paid for the labor. I was told they would look for a replacement LCD for me but never did. I called to follow up and just end up giving up and completing the fix on my own. On the plus side, I learned how to repair my own LCD dash so thats a plus.