Derek was a huge help today. This is the 2nd time I've gone into this location in Birchwood Mall and was pleasantly surprised both times.
I had odd issues, I'm a senior, Android user, and consider myself to be reasonably tech savvy.
The first time i went in, 2 of the techs worked together to help me. There was no wait time.
Today, I walked in and Derek was on the floor in a moment; again- no wait!
I switched from Verizon to AT&T after 19 years because of customer service.
This was a long running glitch.
I'd asked at TWO other stores in the last couple months about this very issue- a pop up RE: mobile data and was told it was nothing.
Derek made it go away.
It's really important to me that techs include me in the troubleshooting- I love to learn and am very independent, and Derek was very respectful of that. read more