My husband a few days prior had gone to an Apple Store. The customer service was terrible and he…read moreleft with a still unusable camera on his phone. The price that The Pod Drop charged was comparable to the Apple Store minus all the Apple Store diagnostic fees. After all the frustration from the Apple Store my husband was a little hesitant to try The Pod Drop. Sal was very professional. He immediately looked at his phone and diagnosed the issue without charging a diagnostic fee. He had the needed part on hand. He was able to fix it in an hour. We definitely should have gone to see Sal first. I will definitely recommend him to friends and family for any phone problems.

After several attempts to get my iPhone fixed. I walked in at closing time, Sal…read more Mukhtar said come in, he looked at my phone and was able to fix it No Charge! Friendly Fast and Knowledgable.

I wish you could put a negative star review. this is for the store and the company. I transferred…read morefrom ATT to Verizon showed up at the store and the sales rep had no clue about any promos or even line discount and had to constantly walk to the back for answers. there are at least 7 Verizon employees working but only two were helping customers. our rep messed everything on the account up resulting in me having to call and fix everything. we wait 20 mins before confronting her and her telling me we are good to go which we weren't. I also told her I didn't want the device protection plan but it was added to my account anyways. lastly the bill she showed me isn't even in the same price range as my actual bill. now I've spent the last 2 days trying to fix everything and get both my lines up and working. This store is absolute dumpster fire of a store and Verizon should send someone to come retrain these employees.

Casey saved my weekend transferring my old iPhone to my new one. He was courteous and helpful…read more Great customer service. Can't thank them enough.

Derek was a huge help today. This is the 2nd time I've gone into this location in Birchwood Mall…read moreand was pleasantly surprised both times. I had odd issues, I'm a senior, Android user, and consider myself to be reasonably tech savvy. The first time i went in, 2 of the techs worked together to help me. There was no wait time. Today, I walked in and Derek was on the floor in a moment; again- no wait! I switched from Verizon to AT&T after 19 years because of customer service. This was a long running glitch. I'd asked at TWO other stores in the last couple months about this very issue- a pop up RE: mobile data and was told it was nothing. Derek made it go away. It's really important to me that techs include me in the troubleshooting- I love to learn and am very independent, and Derek was very respectful of that.

Great store and a great place for all your wireless, TV and Internet needs meet! They will go the…read moreextra mile for you!

I went to King PC Solutions expecting a quick, professional PC build. I was told it would be…read morefinished in three hours. That did not happen- not anywhere close. Contrary to what the owner, Charles, might say, this is exactly what was communicated. He will claim he said it would be three hours of work, but that is not how it was presented. From the start, Charles failed to take inventory of the parts I brought, so he missed that I forgot a CPU bracket. Instead of catching this early, it was discovered days later-after Charles had already taken personal days off and done nothing with my system. Being sick is understandable, but when you promise a timeline, you should meet it or at least communicate clearly. Throughout the process, Charles ignored my calls and texts- sometimes even leaving them on read-while my unfinished PC sat untouched. When he finally looked at the parts, he said several were incompatible and told me what to order. I did so immediately, and the new parts arrived within two days. He then promised it would be ready by the weekend. It wasn't. Then he said Monday. Still not done. When I finally insisted on picking up my PC, it looked like it hadn't been touched all morning. He had made it sound like all that was left was installing drivers, but the cable management was a mess, the graphics card wasn't installed, and both radiator fans from my CPU cooler were missing-one stuffed in a box, the other oddly mounted to the back of the case. When I booted it up, the CPU temperature instantly spiked over 200°F-an absurdly unsafe temperature for a "nearly finished" build. When I first brought the computer in, Charles told me how much he "loves this shit." Apparently, that includes loving to rip people off. He originally quoted me $150, but later- without finishing the job- charged me $200, after also saying he "wasn't gonna *rape* me out of my money." To make things worse, he doesn't even build the PCs himself; he has a so-called "genius" come in to do the work. Some genius, King PC Solutions wasted my time, communicated poorly, misrepresented progress, and returned my PC in an unsafe condition. I strongly recommend taking your business elsewhere.

It is difficult for me to believe King PC Solutions is a business at all. It certainly isn't…read morereputable. I provided King with two laptops for repair. What I got were plenty of promises and absolutely no results. After my laptops were in King's care with no remedies, I demanded their return. After repeated phone calls without any response, I finally received a text from King's owner offering to leave my devices outside the business for me to retrieve. Anyone who does business with King can expect poor service __ make that incompetence. My unanswered phone calls made me fear my laptops were stolen. Clearly, my experience convinced me King PC Solutions is an imposter masquerading as a business.

I bought a defective computer, but Randy was great at dealing with the manufacturer and was able to…read moreget me a new computer fairly quickly. great customer service. Fernando Salinas

I can honestly say that the service and technical support i received from this company was amazing…read moreand so helpful. I would highly recommend Randy (owner). To anyone who needs any computer services.