If you're looking for a good phone and a good wireless plan, they can sell you one and are very helpful. If you need help with a broken screen, they will lie to you and sell you a new upgraded phone. Mislead by sales associate and then flat out lied to by the manager. I was told by the manager that the screen for my phone was on backorder and would result in at least a 7-10 day turnaround to mail in and most likely a full replacement deductible. I called Asurion (insurance for ATT) the same day and was given 3 UBREAKIFIX stores that had the screen I needed and would be able to fix within a few hours for a $29 deductible All of this after upgrading, new case, new screen protector, charger bundle, paying off old phone and going to The Pod Drop down the street as suggested by sales associate where I paid $165.00 to fix screen never once told about the $29 screen repair option. I called the stores and asked them to physically check for the screen to make sure it was there. I also reserved one to have an insurance claim on file so I would have proof that the screen was available the same day the MANAGER told me the screen was on backorder everywhere. Again, if you need a new phone & plan they can help. If you need help with existing phones call corporate which is what I did to finally get some customer service and report the incident. read more