Denise, less than helpful... asked for a a reasonable adjustment on an item, and was completely…read morerefused, and was given a reason that was an obvious lie to someone who has worked in the corporate retail industry. Unless you want a lowes card to save 5%, there will be no satisfaction granted. She's not the only one, literally everyone you walk by at this location will ask you if you want a Lowe's card. So at least you are greeted with a hello, however it is met with would you like to save 5% with a Lowe's card today? Which is truly not a substantial amount given the apr; not a savings at all. This location is beyond obnoxious and aggressive with their credit card approach. I do not enjoy shopping here because of it.

They have a decent selection of tools, that's if you are looking for standard tools. If you are…read morelooking for specialty tools this is probably not the place to go. Also, if you are looking to save money this is not the place to go there average about 10% higher then other home improvement stores. It's convenient because it's close to home and close to work but I try to go to Menards or harbor freight when possible.

Always come here. This is the box store we use for hardware. The original is always the best…read more Can always find almost anything you need here. I've always found the staff to be just a little more knowledgeable than across the street. If you can't access a hardware store run by an 85 year old guy who always has what you want "from the back" then come here

One of the service managers . Comp my purchase the next time I went to the store but i did have to…read morecomplaint to a cashier she call him over and he apologize. I sure appreciated that. Thank you Home Depot

dave and cassie were very helpful to both my wife and myself. They were able to make and set keys…read morefor house and auto.

This is a clean well organized and very well done hardware store. They have everything that you…read moremight want. I went in for grilling supplies and it was all easy to find This used to be a charity poker house. NO evidence that this was ever the case. It's tucked back there. Unique location but this is a legit store and well worth a visit!

I have been to Menards three times since they have opened. I am a person who has a hard time…read morewalking and use an electric shopping cart when I go to the store. The first time, there was no cart available. I asked the attendant at the Service Desk, and she told me they only have one cart for the whole store. Because of this, I wasn't able to shop there. The second time I wen there, I was lucky enough to get the one cart available. They do have a nice store and I did make purchases. The third time I went there, they told me the electric shopping car was broken down. I was again forced to leave. Menards has a nice selection of almost everything, and you can find things there that you can't find at other similar stores. But because they don't have enough electric shopping carts, I won't be returning anytime soon.

I use to love Menards until today. First time having an order delivery. I was held hostage all day…read morewaiting for my order. I was given a window time of 8- noon over the phone last night. Then I received an email saying 8-1. They showed up at 1:15. I just got out of the hospital and needed my son to assist me at medical appointments. I called them twice during the day to just be told they are out for delivery. When the driver finally showed up he tells me was to be here early but his equipment got stuck in the mud. Extremely poor customer service. That information soul's be relayed to the customer. My son could have provided assistance to me at my medical appointments instead of waiting around from 8-1. The managers could have cared less. They just lost a long time customer who just spent almost 3k on this order.

"Do you believe everything you see online. " "You don't understand."…read moreYou are absolute right, rude man that took the call from the very kind lady I first spoke to. Get the chip off your shoulder.. The first thing I saud was, "I thought it was odd such a small store would have what I was looking for. I thought the young woman was transferring me to a corporate number. The item is listed as being IN this store. It IS available at other larger stores according to a Google search of the Ace website. I wasn't looking for disinfectant...I have had surgery on one hand and need to get a trigger finger release in my other hand in addition to severe arthritis. I have severe food restrictions and am trying to make the process of completing a healthy recipe as painless as possible. And YES, I DO understand. I spent 2.5 hrs in ER Mon because my asthma got triggered by someone nearby burning illegally. I've been in this store several times since moving and had a pretty good felling about it. I have to travel for PT to Troy once a week. I'll stop at another store from now on. Well done. (That's sarcasm.)

I have a problem with the Ace Hardware store not accepting a return on a product. They said the…read moreunit was used and we cannot put it back on the shelf. Well the unit needed to be tried to discover the problem... how else do we determine if the container leaks? The No Spill manufacturer warranty is for a FULL 3 Years... regardless when the unit leaks or has any unsatisfying result to the consumer. Randy - flat out denied the return - he knew nothing about the manufacturer's warranty. I walked out - and will not return.

This is an Ace Hardware affiliate…read more I needed a few items for tomorrow's Habitat for Humanity build. Well stocked in tools, hardware, household items, etc. I asked about a military discount and I got one!

I wanted to go there to support my local hardware store and was willing to pay the extra money…read moreinstead of going to a big chain. I called about an item earlier and when I went into the store the man insulted my intelligence and demeaned me in front of my family. Instead of being friendly and helpful he was very rude. It became not worth it to me to pay more for such poor service, so I drove farther away to go to one of the two big chain stores.

Great customer service! They have a great selection on a variety of things and the prices are…read morecompetitive with other hardward stores.

Yes all legal to tow away cars from your huge parking space. Unfortunately this town is not big…read moreenough to not be towing away your regular customers. My choice to park in your lot, and my choice to never enter your store again. Along with about 20 other potential customers who eat out on Sundays. I could put a bunch of other points, but it' (should) be obvious "the customer is always right."

This is after my first transaction at the Port Huron location. I have the opinion that 3 stars is…read morewhat a store should get for "getting it right", for doing what's expected, for having the merchandise that I want and selling it in a timely fashion. Earning addtional stars is for actions/things above & beyond. Service seems to be evaporating in most businesses these days. Especially as brick & morter establishments try to compete on price from their web competitors, service is costly to provide and often the number, and quality, of staff is dimished in order to have more competitive prices. Mortimer has excellent, knowledgable staff that listens to what you want. Over the course of 3 visits and a couple of telephone conversations, I've found the people that I've dealt with professional, efficient and knowledgeable. The measure of a good business is what happens when things don't go as expected, when things take an unexpected turn. I am impressed with way that Mortimer does business, while I return again to complete the project, I suspect that I'll continue to return again and again. To be updated...

From the owner: A Three Generation Family operated business. Providing customers with quality products and…read moreexceptional service, has and always will be our number one goal.

The store is dark needs more LED lighting The store smells like burnt sulfur The women's bathrooms…read moreare unlocked. The men's bathrooms are locked. Store is a bit cluttered.store needs a walk behind scrubber to clean the floors and at least a stronger floor cleaner

A truly nice store with cut rate items. Their policy is upfront and is included in the seven…read morecommandments at the front of the store Now remember you aren't coming here to get high quality stuff. You are coming to save money. A store of good size and selection. Maybe the cheapest mattresses in town! Also humorous murals of the great Ollie him self in humorous situations are throughout the store. If you want high quality stuff subtract a star. But the four star rating is well earned!