Ordered a standard Garage door 8x16 delivery date was supposed to be 5/31/26 on a Sunday. on my Lowes app it confirmed that it was being delivered. While waiting at home for delivery never came, at the end of the day my Lowe's app said sorry it's delayed but we are working on it. I called a week later they said it's delayed and there is no one to call on the order. Today I called again only to be put on hold which nobody came back to.. I ordered a fence at Homedepot and they had issues but they were able to contact their supplier and get answers. I am tired of waiting without answers will not shop here anymore. read more

Denise, less than helpful... asked for a a reasonable adjustment on an item, and was completely refused, and was given a reason that was an obvious lie to someone who has worked in the corporate retail industry. Unless you want a lowes card to save 5%, there will be no satisfaction granted. She's not the only one, literally everyone you walk by at this location will ask you if you want a Lowe's card. So at least you are greeted with a hello, however it is met with would you like to save 5% with a Lowe's card today? Which is truly not a substantial amount given the apr; not a savings at all. This location is beyond obnoxious and aggressive with their credit card approach. I do not enjoy shopping here because of it. read more

Never order anything online from Lowes. I've been given two different delivery days and said item was never delivered. It's being shipped by FedEx. They said it would be delivered today, which it wasn't. Now FedEx has no idea when it will be delivered. I will never shop there again. Mortimer Lumber will be my go to store. read more

They have a decent selection of tools, that's if you are looking for standard tools. If you are looking for specialty tools this is probably not the place to go. Also, if you are looking to save money this is not the place to go there average about 10% higher then other home improvement stores. It's convenient because it's close to home and close to work but I try to go to Menards or harbor freight when possible. read more

Yowser.! Great deals on Square shovels round shovel Spades half price. Needed a few more to complete the set. I guess I'm a hardware store Junkie :-) Angie the cashier made my check out quick and seamless. read more

Lowe's Home Improvement - Looking for bathroom paint - Hardware Stores Near Me - Fort Gratiot, Michigan

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Wow, the woman who helped us in the appliances department was the dumbest, useless employee I have ever met. My husband and I bought all our appliances at the Chesterfield location and had great customer service as well as the delivery men and installer were excellent. We were in the neighborhood and figured we'd stop in because we had questions about side venting our dryer. The woman who 'helped' us couldn't help us out with getting any instructions or what parts we needed. She just looked at the website for our model of dryer...we could have done the same thing at home.. and we did. If the info was there, we wouldn't have needed to go to Lowe's! Then, while she was running around doing god knows what, the other employee in appliances was playing around on the computer instead of helping us or anyone. A little searching on line and we were able to find out what we needed but it would have been nice of someone to tell us we would need extra parts when we first ordered the dryer. read more

In general, there are plenty of things to buy in the store that are on par in price and quality with the other larger home improvement stores in the area. It is easiest to get to from my house so I often go there when I need something. I will admit, I like the service at Home Depot better. The managers are helpful overall. I work service related fields and like to ask open ended questions and find the positives in a conversation. I feel the general staff moreso than managers start out assuming the worst when I listen to them. For example, I need a single piece of glass for a broken basement window yesterday. The people were quick to ask if I needed help so I appreciated that. A manager was found who directed me to the glass area and did mention the type of glass they had would work but not necessarily what I needed and I may want to use plexiglass as a filler until I could get a window company bro come out. The guy that cut my glass was fine but his tone was humdrum (you know , that's likely not gonna work and youre gonna likely need to get them done elsewhere, and this stuff is kinda expensive to just fix a small pane) and he was not understanding what I wanted in terms of measurements. I am not handy, so I use language I understand. He wasn't arguing and wasn't being rude, but kept saying things like "you mean...". I knew what I meant, I just didn't speak his language. I use my hands to show, but it still took 3 asks to make sure. I wish at times people were more understanding when folks aren't versed in the skilled labor vernacular and talked to you vs. at you. Again, no ill intent, it's just a style thing that seems not to be as big an issue across the street at Home Depot. Because they are close, I would go back for basic needs, for propane and for home garden. For home improvement projects, I would go to Home Depot instead. read more

The employees are so helpful at this location. It kind of makes me think they might be bored. We hit this location on the way to our cottage. Today we picked up new ceiling fans. The lady was helpful in helping us locate the ceiling fans we picked out. Btw, the fans are not always located next to where you find them which is a tad odd. read more

Terrible service. Set up of store is not great. Receipt unable to print then sent to customer service where I waited for it just to be told they dont have it. Hmm maybe try lumber counter. No. Get it together or I will be getting rid of my account. Slow slow slow rude workers. Not my favorite store. read more

More polished than Home Depot and prices are comparable. Great for appliances, not as good for lumber. Clean.

Neat clean and staff is always helpful. I have found a lot of great clearance deals lately which makes me think sales are not that good and they may not be around much longer. When I shop during the week after 5:00 PM there are generally more employees then customers. The employees working after 5:00 PM during the week do not always seem to be knowledgeable about the products or departments they are in. read more

I have been shopping at this particular Lowe's for the past 6 months since I moved to Port Huron. I shopped regularly at Lowe's in Rockford,IL. I shop at Lowe's for the comparative prices and merchandise. Overall I shop purchase online 80% maybe more during the pandemic. However, I made my first Lowe's online purchase. One item was available to "pickup" only. I walked up to the 'Pickup' window where there were 4 associates standing around talking to each other. After waiting several minutes another associate came behind window right behind the counter in front of me. He didn't ask me if I needed help and he proceeded to do something at the cash register. I asked if he could serve me. He responded, 'what do you need? I responded, I'm standing at the "pickup window" , never mind I want to speak to the Store Manager. Needless say, the other associates attention was turned and one said the Store Manager was busy, and the offered to assist me. I received my merchandise with TOTAL DISSATISFACTION with the customer service. There is flyer posted near the window regarding scoring 10 on surveys. I'm giving this visit ( -10 ) *The Store Manager was never called and they consistently diverted to supervisors even though I continue to request to speak with the STORE Manager. read more

My husband was upset with Lowe's when they would not honor his Military Discount, so although I like shopping there, my husband refuses. They refused his discount because his veteran card falls under a different category, perhaps because he served in the military years ago and not considered active! Really? I mean come on the discount is not that much!! Like my husband said once a veteran, always a veteran!!! Come on Lowes STAND UP and honor all our veterans!!!! read more

Wonderful customer service and very knowledgeable employees. Great prices! Went there for lumber and had plenty of assistance cutting the lumber and finding everything we needed. read more