Went in for a new Otterbox cover for my iPhone 13 and all they had was a Pelican equivalent for…read more$75. I about crapped my pants but he said the Otterbox would cost me close to $100. Got home the next day and most Otterboxes are under $30 on Amazon. Thanks Joshua for bending me over and outright lying to me. F you and your New Baltimore store.

Great as vice and beyond knowledgeable....way more than any other stores I've been too!!…read moreKuddos to corporate for this store please keep it open and staffed with amazing people like Brendan and Rita!!!

I wish you could put a negative star review. this is for the store and the company. I transferred…read morefrom ATT to Verizon showed up at the store and the sales rep had no clue about any promos or even line discount and had to constantly walk to the back for answers. there are at least 7 Verizon employees working but only two were helping customers. our rep messed everything on the account up resulting in me having to call and fix everything. we wait 20 mins before confronting her and her telling me we are good to go which we weren't. I also told her I didn't want the device protection plan but it was added to my account anyways. lastly the bill she showed me isn't even in the same price range as my actual bill. now I've spent the last 2 days trying to fix everything and get both my lines up and working. This store is absolute dumpster fire of a store and Verizon should send someone to come retrain these employees.

Casey saved my weekend transferring my old iPhone to my new one. He was courteous and helpful…read more Great customer service. Can't thank them enough.

I bought a defective computer, but Randy was great at dealing with the manufacturer and was able to…read moreget me a new computer fairly quickly. great customer service. Fernando Salinas

I can honestly say that the service and technical support i received from this company was amazing…read moreand so helpful. I would highly recommend Randy (owner). To anyone who needs any computer services.

My husband a few days prior had gone to an Apple Store. The customer service was terrible and he…read moreleft with a still unusable camera on his phone. The price that The Pod Drop charged was comparable to the Apple Store minus all the Apple Store diagnostic fees. After all the frustration from the Apple Store my husband was a little hesitant to try The Pod Drop. Sal was very professional. He immediately looked at his phone and diagnosed the issue without charging a diagnostic fee. He had the needed part on hand. He was able to fix it in an hour. We definitely should have gone to see Sal first. I will definitely recommend him to friends and family for any phone problems.

After several attempts to get my iPhone fixed. I walked in at closing time, Sal…read more Mukhtar said come in, he looked at my phone and was able to fix it No Charge! Friendly Fast and Knowledgable.

Ralph and Nick are incredible. They are very patient, knowledgeable, and extremely helpful. They…read morespent hours helping me and they did 90 percent of the work. Such a nice experience in today's relationship with customer service.

One gentleman seemed in charge and competent. Wasn't fortunate enough to deal with him. The other…read moretwo shouldn't be the face of any business. I didn't get names, i did not care. I approached one with a simple question that could have been resolved with basic troubleshooting. I did this to gauge their honesty and helpfulness knowing full well I could fix my daughters phone myself. What I was given was "yea it's toast if that's all it does"... zero effort, zero ability. This store is run by clowns and it's a disgrace to a name and a business I've only had positive experience with at other locations.

I recently moved back to Windsor, and I was looking for a Rogers location to continue to do my…read morebusiness at, and eventually upgrade my phone, and this location is definitely close to where I live, so I came here. Boy, did I make the right choice. This Rogers wireless location is an authorized dealer location, so their held up to higher standards by Rogers. The employees are fast, friendly and knowledgeable. Since this is a dealer location they can't take cash or regular debit/interac for bill payments, only major credit cards and visa/mastercard enabled debit cards from your bank. It's a direct payment online and the payment goes through right away. They will give you a receipt for it. They always have the latest phones in stock from iPhone to Samsung and are willing to give you some lessons if you need it. Definitely coming back here to upgrade my phone soon!

Repaired iPhone screen in timely manner and did a great job. Also fixed my son's Xbox previously…read more Highly recommend.

I went to King PC Solutions expecting a quick, professional PC build. I was told it would be…read morefinished in three hours. That did not happen- not anywhere close. Contrary to what the owner, Charles, might say, this is exactly what was communicated. He will claim he said it would be three hours of work, but that is not how it was presented. From the start, Charles failed to take inventory of the parts I brought, so he missed that I forgot a CPU bracket. Instead of catching this early, it was discovered days later-after Charles had already taken personal days off and done nothing with my system. Being sick is understandable, but when you promise a timeline, you should meet it or at least communicate clearly. Throughout the process, Charles ignored my calls and texts- sometimes even leaving them on read-while my unfinished PC sat untouched. When he finally looked at the parts, he said several were incompatible and told me what to order. I did so immediately, and the new parts arrived within two days. He then promised it would be ready by the weekend. It wasn't. Then he said Monday. Still not done. When I finally insisted on picking up my PC, it looked like it hadn't been touched all morning. He had made it sound like all that was left was installing drivers, but the cable management was a mess, the graphics card wasn't installed, and both radiator fans from my CPU cooler were missing-one stuffed in a box, the other oddly mounted to the back of the case. When I booted it up, the CPU temperature instantly spiked over 200°F-an absurdly unsafe temperature for a "nearly finished" build. When I first brought the computer in, Charles told me how much he "loves this shit." Apparently, that includes loving to rip people off. He originally quoted me $150, but later- without finishing the job- charged me $200, after also saying he "wasn't gonna *rape* me out of my money." To make things worse, he doesn't even build the PCs himself; he has a so-called "genius" come in to do the work. Some genius, King PC Solutions wasted my time, communicated poorly, misrepresented progress, and returned my PC in an unsafe condition. I strongly recommend taking your business elsewhere.