I came into the store because Store Manager Troy said they had the new iPhone 14 Pro Max 256GB in stock ready for purchase. I did in fact purchase the new iPhone and even upgraded my old iPad to a newer 9th generation. The iPad was not in stock but would be shipped to the store within two days.
It was upon checking out with the new iPhone that I was hit with a $30 "set up" fee in addition to the $35 new device activation fee. I also purchased a new USB-C brick and MagSafe charging puck along with a screen protector and phone case. All items were grossly overpriced as I found out later that day after leaving the store. I also realized that the incorrect screen protector was installed.
The new iPad was shipped to the store, however store personnel failed to let me know the iPad had in fact come in and was ready for pick up. Because I had the tracking information available to me, I saw when the iPad was received at the store. I took the initiative to call the store and verify that it was there and ready for pickup. Troy was not even aware it was in the store safe waiting for me to come and get it.
When I did show up at the store to pick up my new iPad, I pointed out that the wrong screen protector was installed on my new iPhone 14 Pro Max. I requested a refund for the incorrectly installed screen protector because I had purchased a less expensive and Apple endorsed screen protector. Troy said he would not accommodate my request, but instead installed an inferior quality screen protector to replaced the originally incorrectly installed screen protector.
I was asked if I wanted any accessories for my new iPad, which I declined because of the poor experience I had with the new iPhone debacle, to which I replied, no. Upon check out I was told I needed to pay the sales tax on the new iPad and again a "set up" fee of $15. I said that I would not need any help setting up the iPad, to which Troy replied that this fee was non-negotiable. Upon reviewing the receipt, the actual cost was $19.99!
This store is nothing more than a rip-off joint!! Shame on me for not pay attention to the age old adage, "buyer beware." Should you decide to buy from this store, make sure you are made aware of the actual (real) prices and avoid all hidden costs. I will never patronize them again, nor would I recommend anyone else to buy from them. It was a very unpleasant experience that I would not wish on anyone else!! read more
